Greg K 03 July 2025

Sadly, I cannot recommend this facility to others
As a healthcare provider with 13 years in nursing and a Family Nurse Practitioner since 2012, I was deeply disappointed with my same-day surgery experience at Scripps Mercy Hospital. From the moment I arrived, the outpatient surgical center and waiting area felt unwelcoming, outdated, and lacking even basic amenities like water, coffee, or a vending machine. It was uncomfortable for my family and far from what a patient-focused environment should be. In pre-op, my nurse Tonya was outstanding, and both Dr. Hui (surgeon) and Dr. Hany Rayan (anesthesiologist) clearly explained the procedure and post-op expectations. I informed the team of my history with post-anesthesia nausea, vomiting, and shivering. They acknowledged these concerns and said they’d take preventive steps, which I appreciated.mHowever, post-op was traumatizing. I couldn’t thermoregulate and experienced intense sweating, dizziness, and sedation so profound that I couldn't communicate beyond one-word responses. I panicked internally, convinced my temperature was dangerously high, but I couldn't speak. I recall being covered with ice packs by my nurse, who was excellent at reading my nonverbal cues. I believe I was given multiple doses of morphine, though I wasn’t informed of the specifics. Thankfully, my pain was managed, and I didn’t vomit. Despite being told I’d be discharged 1–2 hours after surgery, I wasn’t released until nearly 5 PM, and neither Dr. Hui nor Dr. Rayan checked on me in post-op. Upon discharge, I was still heavily sedated. My husband was shocked at my condition. There was no follow-up call the next day—nor at any point in the 10 days following surgery—from the surgical center, Dr. Hui, or Dr. Rayan. That lack of basic follow-up was appalling. When I checked my Scripps portal, the anesthesiologist's discharge note falsely claimed I was fully participating and that my vitals, including temperature, were normal—completely contradicting my condition. It read like a generic, copied template. I spent the night after surgery sweating profusely and changing soaked sheets. Fortunately, the worst symptoms eased by the next day. While I’m thankful they could accommodate my surgery quickly, I will not return to Scripps Mercy. The waiting room was grimy and uncomfortable, I was discharged in an unsafe state, and I received no follow-up care. If not for the pre-op and post-op nurses, this experience would have been far worse.

Raymond Brown 01 May 2025

I would avoid this hospital at all cost
Horrible hospital and staff , if you care about your loved ones I would never take them here, they don’t care about the patients , and most of the medical staff have little experience.

Devorah S 02 April 2025

Scripps Mercy is the FIRST facility for which I have ever felt compelled to write a BAD review
I’ve been to several hospitals for loved ones and friends and usually I write good reviews or nothing.Soooooooo many disturbing observations, and experiences at this hospital, I’m not sure where to start. For starters , except for one great doctor ( Eric Leung ) and one great CNA Hirut ( at least that ) the staff from nurses to social workers are apathetic AT BEST . And many emotionally ( and even physically , as one nurse kept trying to tranquilize Grandma every time she was slightly uncooperative. Grandma was WAY less cooperative at other hospitals and they never even mentioned tranquilizers, let alone poked or drugged at their convenience!) Grandma developed a super painful diaper rash and a horrible fungal infection around the groin because the nurses who only had 2 other patients still apparently almost never changed her ( she NEVER had either of these her entire life ) . And when I pointed this out when she was screaming in agony , the only thing Nurse B offered was to tranquilize her. Also , being struck with dementia , she often refused meds or food at the times delivered . So if I wasn’t there personally feeding her or giving her meds , there were no attempts by the staff to offer these again. Abusive, incompetent, unprofessional and/ or neglectful. So sad to say. ( Nurse B and social worker Brian ( he was soooo bad , yes I will call him by name ) were especially unprofessional and quite the OPPOSITE of displaying MERCY!) And scary miscommunications regarding drugs ( Wrong meds , Wrong doses administered even after Doctor correctly changed them ) - some Which could’ve been lethal, had I not caught them before they were given to Grandma whom I was visiting ). Thank God she has a good guardian angel! I am scared and sad for anyone who has to put their life or even well being at the mercy of this disturbing place.

Evelyn Manye 12 March 2025

This place is horrible! Avoid it like a plaque if its in your power
I had an accident Jan 10th and was taken to the ER by an ambulance with a neck brace, broken lips and bloodied face and a lot of bruises. This place is a nightmare and I believe they watch people die everyday for the pleasure. The Dr was nonchalant, the nurse couldn't be bothered. She ordered CT scans and xrays, took 3 hours for me to get any information from them. She finally came to tell me I have nothing broken, I asked the neck brace be taken off because of the discomfort and sitting in that for over 5 hours. Doctor said nurse will come take it off. That took another 2 hours for the nurse to show up. I asked her why I am being ignored for so long and registered my disappointment for the horrendous treatment. The nurse blatantly told me she didn't ask the medics to bring me to the hospital. She then yelled on the hallway she will call security on me. I was astonished to say the least. The doctor came in another 2 hours later to tell me she has discharged me. Meanwhile my broken lips and bloodied face had still not been attended to. Also during the wait in braces, the billing department was too busy getting insurance to bill while I was not receiving any treatment. I was released from this ER with my still bloodied face and broken lips without any care. Two weeks later, they sent a bill of almost $21,000 to my insurance for things and treatments I never received. Unbelievable! Dr's Name: Jon Ludwig We need to name and shame horrendous healthcare workers, thanks to them, I currently have bumpy and scared lips

Nancy Sussman 20 August 2024

Beware of Scripps
This hospital is only interested in money. Beware if they think you use this facility too many times they will recommend you for conservatorship. They did that to my brother Jonathan Sussman had had two doctors lie in court about a grave disability he never had. It resulted in his death. Avoid at all costs. I am not joking.

Kristyna McDonnal 11 July 2024

I had the worst experience at Scripps Mercy
I gave birth in March 2022 and I'm really not looking forward to it again, but unfortunately my insurance works with them. I had severe blood clots and was given 6 shots to stop me from bleeding that didn't even work after I gave birth. I had to be scraped out it felt like I gave birth twice. Then days later I had to go back to the hospital best believe I didn't go back to the place I gave birth. Scripps Mercy staff are students and the rooms were dirty and staff were rude while giving me an epidural. I had pieces of my umbilical cord inside me. Very unprofessional I am not satisfied.

Ren Huynh 24 June 2024

No empathy
Friend came in for suicidal overdose attempt after dealing with a family loss to fentanyl. Yes your patients can hear you talk about them from the foot of their bed. I'm sorry you can't empathize, leo, but you can save your opinions for a more private conversation when you aren't on watch.

Adrian Lopez 14 March 2024

Advice from Las Vegas NV visitor
Script mercy hospital is a 3.4 Billion dollar. I think should be able to be upgrade to ELD lights inside and outside. New carpet should be nice. Even your parking Garage needs new technology. It should be well equipped with new Elevators well painted. It looks like a 1980 hospital. Please is a lot of people who use this hospital. Your sign directions should be visible it should be surveillance cameras all around the building for safety.

Naruto Sasuke 25 October 2023

You guys will hear from my lawyer
Everyone here gets paid and doesn't know how to do anything. The people here are so useless. Nobody absolutely nobody here cares about it's patient. Someone said in past reviews that they wouldn't recommend this hospital to a dying dog... yeah I would have to agree. You're better off taking care of your loved ones at home.

Bre Conner 30 May 2023

I will be filing a more serious complaint after this
Absolutely horrible staff. I’ve never been to such a careless hospital in my life. A nurse was extremely rude and when drawing my blood threw my limbs around like I was a dead carcass. Two other nurses proceeded to complain about how awful all their patients were for that day and how much they were dreading doing their jobs as they were hooking me up to machines and drawing my blood. Considering I was a very cooperative and non verbal patient due to pain the treatment I received is beyond me. They had gave me 3 different nausea medications and none of them worked. I had told the doctor my symptoms and those were completely disregarded due to past diagnosis on my chart. Waited over 2 hours for discharge paperwork so I just ripped my Iv out and left. I won’t be back ever and will be filing a more serious complaint after this.