About Us

 

The Voice of the Patient

Each year, an estimated 440,000 patients die from medical errors. Millions more are affected from shabby care, bad treatments, and poor services from healthcare providers.

We listened to the numerous emails and letters of complaints, suggestions, and feedback from patients and created an easy tool for patients to share their healthcare experience.


We exist as the Voice of the Patient

Patients Lives Matter. This Service is a platform for patients to voice their concerns and share their care experiences at hospitals.


Our mission is simple

Empowering patients, caregivers, and providers with reliable healthcare information. 

Our vision is compelling

A relentless commitment to safe healthcare through reliable information. 

Our values are enduring

We value honesty, trust, and reliability in all our work.

Find, Compare, and Review Hospitals

Medical errors are the third leading cause of deaths after heart disease and cancer. Each year, an estimated quarter of a million patients (range 250,000 - 440,000) die from medical errors. Millions more are affected from shabby care, bad treatments, and poor services from hospitals.

 

While others talked, we listened  

We listened to the numerous emails and letters of complaints, suggestions, and feedback from patients and created an easy tool for hospital consumers to find, compare, and review hospitals.

 

About our members

Our members are just like you – down-to-heart folks seeking to find dependable hospitals that deliver high-quality care.  

 

"Ratings, Reviews and (Sometimes) Retaliation"

Our members help others connect with great hospitals by sharing actual first-hand care experiences with hospitals. There is strength in numbers.   

 

About our reviews 

Our reviews include incredible details about Quality - How good is this hospital?”, “Compassion - Do they care about you?”, “Trust - Do you trust them?”, “Relief - Did the treatment work?”, and “Recommend - Would you go back again?


Featured in SafeCare magazine


Awards & Recognition