Remember their slogan: "Johns Hopkins, because we know you're desperate."
Be prepared for an Intake process that truly sucks. Between those who did not know how to process my insurance (NC State employee insurance, one of the largest policies in the country) and those who refused to help (Johns Hopkins' ironically named "Customer Service" department), I was left on my own and could only keep going from phone call to phone call (still doing that). This is HORRIBLE service. Granted, my home hospital is UNC Cancer Hospital, which is a very good hospital. But don't let the fancy research at JH fool you. They are horrible to deal with, and their intake process seems designed to keep you out rather than let you in. The young lady at the Intake Desk seemed helpful, just not trained on what to do. "Customer Service: (and I cannot believe they are really called that) was just blandly dismissive. "No, we are not going to help you or her because that is not what we do." I had to wonder, and I did ask, What DO you do? On a call back to Intake, I was hung up on THREE TIMES. Anyway, not much about liver cancer is fun, and this is certainly no fun. My advice, unless you have to, don't go to Johns Hopkins. Go find a hospital with a better, more professional commitment to patient care.
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