Pete Romprey 13 November 2024

My 21 Year old daughter died because of the arrogance of this hospital
If you can,avoid this Hospital at all costs. My 21 Year old daughter died from injuries sustained in a drunk driver collision that went undetected. They failed to do critical testing needed to insure her safety. We sued them but the lawyers were in bed with the hospital and they were never held responsible for her death. They were not tried in a court. There was no jury. You are nothing more than a test subject to be examined and learned from by their students. As a patient, you provide a valuable learning experience for the people who pay to go to Yale medical school. You are what they need in order to be attractive to students from around the world to attend Yale for medical training. You as a patient are NOTHING more than a never ending resource to attract hundreds of millions of dollars in research, paid to Yale, and hundred's of millions of dollars paid by students wanting to be doctors. No matter what you want to believe? Your nothing more than a case number. It's too large , it needs to be dismantled and investigated by some sort of governing body to see the inner workings of this Organization. They are like the mob. They have so much power and influence that they feel above the law - Think about it? When was the last time anyone heard one negative story in the news about Yale University hospital ever ? Try and find one - Take a good hard look at that pic before you decide to use this hospital for your care. DO NOT TRUST THEM TO HAVE YOUR BEST INTEREST. AVOID THEM AT ALL COSTS IT COULD COST YOU YOUR LIFE. THATS WHAT HAPPENED TO MY DAUGHTER.

Eric Gagnon 27 October 2024

I'm extremely dissatisfied with my experience at Yale New Haven Health.
The process of getting assistance is overly complicated and time-consuming. It takes an inordinate amount of time to speak with a representative, only to discover that they lack the authority to resolve issues. Instead, they direct you to online forms that are cumbersome and difficult to navigate, leaving you wondering if your concerns are being addressed. I'm currently struggling to obtain a simple transfer of medical records, which has become an endless and frustrating process. I look forward to severing ties with this organization as soon as possible.

Sashi Dagar 29 June 2024

Yale is the worst place to go
They don’t care about your pain. I went for a medical emergency and end up waiting 10 hours in different rooms. Nurses are so full of attitude as well. Parking is even paid.

Melody Berry 28 June 2024

Billing office rude and unprofessional
Called billing staff to get some information regarding a bill that I did not recognize. Because I have not been to this facility. They are extremely rude and not helpful at all. Do not recommend this is why I did not have my surgery done at Yale and why I chose a different facility because those people in the billing office are just extremely rude and. Very unprofessional

Marianne Hird 12 June 2024

Yale is the worst hospital I ever received care at
I should have been admitted for surgery if they diagnosed me correctly. They sent me home and I went into septic shock and was found unresponsive at home 2 days later. Of course I was taken by ambulance to Yale and directly into surgery as I was septic and non responsive. I almost died and as a result of Yale’s misdiagnosis, I ended up losing my R kidney which was obstructed and Yale denied multiple times they did anything wrong. The staff in the Goose Lane ER are incapable of reading an ultrasound that said “ ureteral blockage with hydronephrosis” and it was clearly identified by the ultrasound report that the two providers in the ER misread and they failed to contact urology to arrange required surgery for the correct diagnosis if they were able to read the reports accurately. Yale is a joke if my experience is representative of the care they offer.

Safee Noorzai 26 May 2024

negligent and indifferent behavior
I cannot forget the sight of my father suffering from severe pain and screaming for almost two hours due to the negligent and indifferent behavior of a racist nurse.

Hayato Saito 18 November 2023

Health care shouldn't be a price gouging business
Unfortunately the institution is just a representation of what's wrong with medicine in this country. Seems like every time Yale acquires a practice the rates skyrocket. A joint injection that used to be billed for around $250 suddenly became $900 and billed as a "surgical procedure". A recent telemedicine visit was billed to me for close to $600 when the person didn't even take vitals or physically examine my child. It's practices like these that make access to health care nearly impossible in this country and you guys should be ashamed of your greedy practices.

Megan Simpson 13 April 2023

Child restrained for crying
Beware. Do not take your child with mental illness here. I literally had a child restrained for crying in emergency room before inpatient where mothers and fathers are not allowed!

Connor Etter 30 March 2023

Yale needs to take accountability
Years ago, I showed up to Yale New Haven Hospital's ER (on York St) with clear signs of heart failure. The APRN who saw me, despite my symptoms, assumed it wasn't heart failure and didn't test for it. As a result, it delayed my heart condition from being discovered, yet I was admitted for observation. A few days later, once it was discovered that I had heart failure, one of the doctors told me that "a mistake has been made" and that my condition was overlooked. The doctor (who informed me of the mistake) said that if the person who saw me in the ER ordered the proper diagnostic tests for someone with the symptoms I had, my heart condition would have been discovered and treated immediately, rather than a few days later. I gave my medical records to a lawyer, and he had other doctors review them. They confirmed the APRN messed up. So, I reported it to Yale's Patient Relations since they are the ones who deal with complaints/issues. They mailed me an "apology" that really wasn't, considering it was written in a way that puts it on the patient instead of them. (Their apology was more like "sorry that you feel that way/sorry that you're dissatisfied," rather than apologizing for any mistakes made.) It was BS. Since it was clear that they weren't going to have the APRN who messed up on my treatment speak with me, I asked Patient Relations to put me on the phone with the APRN's boss. When I spoke with the APRN's boss, she was incredibly rude and unprofessional. When I told her that I was upset over what happened and how it was handled, she responded by telling me that she's "not interested." The conversation ended with her speaking over me, saying "I'm putting you back on the phone with Patient Relations," and she then did so before I could even finish what I was saying. When Patient Relations then spoke with me, the APRN's boss (who I could hear in the background) was telling them to hang up the phone. I'm sure a lot of Yale's medical staff members are efficient despite the fact that one of their APRNs messed up. But regarding the APRN's boss who gave me an attitude, she should look at herself in a mirror. If it were one of her family members who was in my situation, I doubt she would have acted that unethically. I suggest that Yale retrains their staff members (INCLUDING the boss of the APRNs and other high-ranking employees) to treat patients the way that they would want to be treated if they were a patient.

Connor Etter 27 December 2022

My diagnosis was missed
Years ago, I showed up to Yale New Haven Hospital's ER (the one on York St) with clear signs of heart failure. The APRN who saw me in the ER didn't order the proper diagnostic tests for someone with heart failure symptoms. (He unfortunately assumed it wasn't heart failure, despite my symptoms, so he didn't bother testing for it.) My diagnosis was missed (because of his mistake) and I was admitted "for observation." A few days later in the hospital, once my heart condition was discovered, one of the doctors told me that "a mistake has been made, my condition was overlooked." The doctor (who informed me that a mistake had been made) told me that if the person who saw me in the ER ordered the proper diagnostic tests, my heart condition would have been found/diagnosed immediately, and I would have been prescribed the heart medications I needed right away... rather than a few days later. I gave my medical records to a lawyer, and he had other doctors look at it. They came to the same conclusion... that not ordering the proper diagnostic tests delayed my condition from being discovered, resulting in me not receiving the heart medications I needed until later. So, I contacted Yale's Patient Relations. They mailed me an "apology" that didn't even apologize for any mistakes made. (Their letter was basically "sorry that you feel that way/sorry that you're dissatisfied.") It was BS. Since it was clear that they weren't going to have the APRN who messed up on my care speak with me, I asked if I could speak with the APRN's boss. When I spoke with the APRN's boss, she was incredibly rude to me, giving me an attitude. She ended the conversation by speaking over me, saying "I'm no longer interested in having this conversation" and transferred me back over to Patient Relations before I could even finish what I was saying. I'm sure some of Yale's medical staff members are competent, unlike the APRN who treated me. And regarding the APRN's boss, she should look at herself in a mirror. If it were one of her family members who was in my situation, I doubt she would have acted that unethically.