Tonja Grate 21 June 2025

UPMC, do better
This is absolutely insane. I’m currently in the ER waiting room with my daughter. We arrived between 11:15–11:30 PM — it’s now 2:01 AM and we are still in the waiting area. No one can give any update on when we’ll be seen.

Stephanie Watson 12 June 2025

Worst ER experience of my life!!!!
Maybe the daytime staff is better.

P.J. Burtick 01 February 2025

I am writing to formally complain about the unacceptable experience at UPMC
I was at your facility on 01/30/2025. My appointment was scheduled for 1:30 PM to have my doctor's check on a skin graft following surgery. Unfortunately, my appointment did not go as expected. Despite arriving promptly and being shown to an examination room, my father in law, wife and I were left waiting for over two hours without any communication or updates from the medical staff. This lack of consideration for our time and the complete absence of information is both unprofessional and frustrating. Given the nature of the follow-up appointment and the importance of timely medical care, it is distressing to be subjected to such a long wait without explanation. The level of service provided by UPMC on this occasion falls significantly below the standard that we expected. I request an immediate review of this situation and an explanation for the delay. Additionally, I would appreciate a formal apology and steps to ensure that such an incident does not occur again in the future.

Sierra Brown 12 June 2024

4+ hours to wait and be seen for a total of 20 minutes or less
2 hour wait in the ER Waiting room with nobody else in here until the 2nd hour is beyond ludicrous, don't come here for emergencies unless you're coming in on a stretcher.

Yarnell 02 May 2024

UPMC CEO Leslie Davis with salary $4.2million laid off 1000 employees
UPMC CEO Leslie Davis with a salary 4.2million per year not counting stock options. Today she laid off approximately 1,000 staff members, which is about 1% of the workforce.l How does fat cat Leslie Davis justify her salary with her highest education a Master's degree? In 2022, UPMC reported total revenue of $20.5 billion, most of which came from net patient revenue ($9 billion) and other program services ($10 billion). 75,053 employees received $7.4 billion in compensation with the 210 most highly compensated reported to be: $12,880,205: Jeffrey A Romoff, UPM Former Pres and CEO $ 4,211,830: Leslie C Davis, UPM Pres and CEO $ 3,981,291: Diane Holder, UPM EVP, Pres UPMC Health Plan* $ 3,661,851: Steven D Shapiro, UPM EVP, Chief Med and Sci Officer $ 3,666,248: David Farner, UPM EVP and Chief of Staff $ 3,376,450: Stanley Marks, UPC Board Chair* $ 3,196,500: Matthew El-Kadi, PSV Board Member* $ 2,979,948 : Victor Morell, UPP Board Member $ 2,812,462 : W Thomas McGough, UPM EVP and Chief Legal Officer

Elliot Stewart 13 June 2023

Wouldnt go here ever again, even if I was on my death bed!
This is the only hospital I've ever been to where they will drill and cut into your mouth. Then discharge you for someone else to fix and finish the work. Then refuse to give you the paper work you need.

Megan Myers 13 May 2023

This hospital was absolutely awful.
My husband was lifeflighted to this hospital from out of town with a fractured spine and fractured rib. NO one communicated in there to have a clue what was going on we had to explain multiple times what the last person told us and then be told well that’s not our department that’s ortho or that’s trauma. the nurse we had was the rudest person ever. My husband was not hooked up to any iv fluids the entire time due to being nothing by mouth then she came in and said he could eat again never once offered a menu or even a drink of water for the 16 hrs we were in that hospital he never had iv fluids nor water resulting in dehydration. Don’t even bother ringing or calling for a nurse to come in because they won’t for at least an hr and then they will have an attitude when they do. We left that hospital not knowing, never actually seeing an X-ray and not knowing exactly if the spine has a fracture due to so many people telling us so many different things. I will never allow my husband or self sent here again.

KK 18 March 2023

They let my grandma bleed out and die
My grandma was rushed there (would’ve been life flighted there but the weather was too bad) from another hospital for emergency surgery as she was bleeding internally. Instead of doing the surgery that she was rushed there for they let her sit there in a room all day and overnight to bleed out and die at 6am. The most horrible lazy hospital with the coldest staff, specifically nurse station 3E, cardiology. Anyone you talk to does not offer condolences and anything that you ask is a problem or they don’t know how to answer it. Unless you want to die, choose a different hospital!!

Niki Dulaney 21 December 2022

NOT good at communicating
While they kept my husband alive, the staff at UPMC are NOT good at communicating at all. They neglected to share pertinent information regarding injuries, tests and test results. Their nurses and doctors had no concern over things like blood in the urine and broken bones (on a patient in ICU). When I called to get information I was passed from one automated system to another and prompted to leave a voicemail and told someone would return my call within 24 hours. Nearly 2 months later I am still fighting to get questions answered and medical records sent to my husband's primary medical care team located in another state. Even though a authorization form was filled out and turned in (multiple times) they still will not send the records. Their reason for not sending records is due to be "understaffed". This is the excuse I have been given for not receiving a call back after leaving multiple voicemails. No one there seems to know how to communicate correctly or in a timely manner.

RAH Admin 30 October 2019

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