Justin Harris 03 April 2024

Malpractice and Negligence being the main concern
I've never been treated more poorly at any hospital even in third world countries during my time in active duty military. Absolutely no reason why I should he getting my attorney involved, however, my life is more than just a patient ID number.

Krista Kissinger 22 February 2024

Poor communication with loved ones of patients hospitalized
Security is bad- like we walked in and was just given ICU on a sticker and told to “go find someone who can tell me where my loved one was.” Searched for 15 minutes. Poor communication with loved ones of patients hospitalized- never called to update. Dirty rooms, dirty linens left for days with the clean linen cart across from room. Only amazing person there was Olivia Slone, social worker, I’d give her 5 stars alone.

Amy Mullins 13 July 2023

This facility is not handicap accessible
I only came here for a simple CT scan. I'm paraplegic and cannot use legs AT ALL. This facility is not handicap accessible. I spent 45 minutes minuets trying to get to the A floor. I will not ever be coming back here again. This's was my first and last time here. It's 2023! This is an embarrassment to UK hospitals. Please make it more accessible for people who CANNOT USE THEIR LEGS AT ALL.

L Coomer 20 April 2023

Would not recommend
Would not recommend having surgery here or staying here ..

Pat Adkins 13 December 2022

Horrible service
Broken ankle and did not even offer me crutches. Was there for over 10 hours. Avoid this place.

Jennie 09 August 2022

Where's Heppa?
They blurted my name, my dob, my address, my doctor I am going to see. Felt embarrassed as the other ppl waiting was listening. On the drive home my husband mentioned Heppa. Does anyone know if they can ask all these things in public?

Timmy 06 May 2021

long wait
Made me wait in radiology for the next crew to come on. My time is not important to them.

Big Al 20 April 2021

Ordered Wrong Test
On April 6th - A nurse called informing me that my CAT scan was scheduled at UK Good Samaritan 2 weeks from now. I told the nurse it was the wrong test – that my doctor ordered an MRI. I also protested against going back at UK Good Samaritan bc they sent me home with a fractured, swollen, painful, discolored black foot with instructions to apply ice pack and take NSAIDS. The nurse stated if I needed an MRI, I needed to call radiology and schedule it with them myself. I was taken aback and requested to speak with my doctor. Later, the nurse called back saying that they can schedule the MRI, but it is still going to be at UK Good Samaritan. I protested against this location. I also told her I was in pain, and could not wait for 2 weeks. My doctor informed me that a MRI was scheduled for me and it is going to be at UK Good Samaritan in 3 days on the 9th.

Big Al 05 April 2021

missed fracture
On Sat 3-20-21 I went to the ER at UK Good Samaritan Hospital suffering from intense (10/10) pain, swollen left foot with plantar ecchymosis after a fall. The foot was black compare to my other foot. The ER doctor came in the room, and ordered a foot x-ray. About an hour later the doctor said the x-ray showed “soft tissue swelling, possible ligament tear, bone intact – no fractures.” Despite the pain and the swelling, I was released by the nurse with printed instructions to apply ice for a sprain, and NSAIDS for pain. Over the next 10 days, I continued to suffer “night sweats”, toes coiling up, foot spasms, gritting my teeth and crying as I try to walk. I got an appointment with an orthopedic surgeon for a second opinion who requested my record from Good Samaritan. On Fri 4-2-21 I went to the orthopedic surgeon who told me based upon the x-ray I had at Good Samaritan I have a Lisfranc fracture. He ordered an MRI to evaluate the full extent of the damage.

Mr. T 01 April 2021

Terrible ER
The emergency department at this hospital is horrible: 1. Triage is conducted by a clerk in a front cubicle - in addition to insurance questions the clerk asks about symptoms (onset, duration, severity) etc. 2. There is a wait to see the nurses (who should be doing the triage). 3. Billing - for waiting in the ER for about 3 hours for an x-ray of the foot - they charge $1000. This is in addition to the doctors fee which was billed separately. The CMS needs to visit this ER to access its "deemed status" accreditation. Terrible ER. Avoid.