Christina Lefleur 11 March 2025

The billing department after my child's surgery has been deeply problematic
Customer service representatives frequently give false information on my child's bill and refuse to connect me with a supervisor for help. They frequently lie and say that all supervisors are in a meetings or not available. One tried to get me to agree on a type of verbal handshake deal to repay my child's bill which seemed illegal. After this he disconnected me before the survey so that I couldn't report him.

Melissa Smith 12 February 2025

How rude and inconsiderate and disgusting this hospital is
It was very frustrating at St John moross the first thing that happened they locked me out of the hospital and refused to let me back in mind you I'm the only licensed driver 3hrs away from home and drove my daughter which had to stay after a C-section. Then they performed 2 sterile procedures on the baby without informing the parents so much lack of communication. How she found out she walked over to the other side to see baby and they refused to let her back there telling her over the speaker we are doing a sterile procedure on the name of baby while tons of strangers were in the hall which violated HIPAA law. They were supposed to quietly come take them aside in the waiting room and explain what was going on. They messed up on her spinal tap during the C-section which caused her to need them to put blood in her spine. They disregarded her when she said she felt pain in her spine all the way up to her head and they let her suffer for 36hrs like that and kept coming up with excuses of why she was having pain I think the pain is because your having withdraws from your Adderall so here's your Adderall and you just have a headache here's some more medication. Then a antiaialogist finally listened and looked at her spine and said he doesn't understand why they let her suffer for 36 hrs he can see just by looking at her spine that she had fluid in her spine and she's probably gonna need another one and low and behold her pain came back the next day and they disregarded her and sent her home in this pain needing blood in her spine. The antiaialogist told her go home and take your meds. We are livid and won't ever step foot back in that hospital. If I could give a zero I would. I had all of my children there.

Melissa Smith 07 February 2025

We are livid and won't ever step foot back in that hospital
If I could give a zero I would. I'm very disappointed in how rude and inconsiderate and disgusting this hospital is I had all of my children there.

Jessica Velickoff 28 December 2024

I still owe OVER FOUR THOUSAND DOLLARS?!?!
Absolutely disappointing and disgusting...Had my daughter here 08/31/24, trying to get her birth records and Hep B vaccine records and NO ONE can help me to find her records! The nurses in the birthing wing were amazing, the administration people have been no help whatsoever!! FOUR MONTHS LATER, 12/27/2024 and I'm still having the MOST DIFFICULT time dealing with the administration AGAIN. My daughter is STILL listed as baby girl instead of her name, I have Medicaid and Medicare, my daughter has Medicaid and is insured through her father's job... I have called four different departments MULTIPLE TIMES AND STILL NO EXPLANATION OR SOLUTIONS!! DO NOT GO HERE FOR ANYTHING!!

Jeanna Clark 17 December 2024

STAY FAR AWAY FROM THIS PLACE!!
Horrible place. Was transferred from another hospital, due to broken bones..staff did not even put call button in reach, took 7 hours to get CT scan done. Got admitted, was told I needed surgery. They kept trying to give me meds they were told I could not take due to other health issues..then they came in next morning, said bones would heal on their own and I would be discharged..out of nowhere some woman barrels into my room and says I’m going to the discharge lounge..I get down there and they have my discharge Rx’s for me..3 days of pain meds for 2 breaks in my humerus bone.

Finn Hettler 27 November 2024

$576 for a triage exam
Charged me $576 for a triage exam done by a nurse, who told me I'd have at least an 8 hour wait time while puking blood.

Jasim Jakupovic 26 August 2024

I just want to say this place is a freaking joke
We were in EMERGENCY waiting room 3 hours and then when they said to come in it's been hour and half and still nurse didn't come see us. There are 5 rooms empty but the lobby is full of people. But they took our insurance 3 time and all 3 times they made copies. ITS A EMERGENCY ROOM HELL THE FREAKING PEOPLE

Nevzeta Suljic 27 September 2023

Shut It Down
ER is a joke. U will die before they see you. It took them 5.5 hours to take us in and another 5 to see a doc. This place needs to be shut down or management should be changed ASAP.

Melinda Breedlove 14 June 2023

I witness the nursing staff antagonizing my mother
Honestly if I could rate less than 1 star I would. My mother was recently discharged after constant harassment from the nursing staff. They constantly called me and said that they would drop my mother off via ambulance. I don’t understand how they could be so rude and mean to me and my mother. She was taken to this location for evaluation yet I was called everyday to come get her even before the doctor had made an analysis. I witness some the nursing staff and head nurse antagonizing my mother even though they knew her condition. So not too long after I brought her home finding her with multiple bruises all over her body. I hate to imagine that they did this to her but their constant harassment and encouragement to get her out of the hospital before she got the help she needed is very suspicious to me.

Melonie Mathis 27 May 2023

Several surgeries the surgeon did not complete and ridiculous wait
I want to give this place a 0 stars. I have had several surgeries with St. John which the surgeon did not complete everything he told me he was going to do. I have been through the ER in all 3 locations and the wait time is horrible. This freaking ridiculous to be in pain and have to deal with service like this. I will be going back to Beaumont I can't take this anymore.