Briana W 20 November 2024

Since I wasn't literally dying on the floor, it's not their problem to solve.
Spent an entire day in the ER for them to tell me they have no idea what's wrong with me. They gave me a referral for a specialist, noting the wait can be long so I should probably look for an outside provider. The wait is EIGHT MONTHS. So I ask for the referral to be sent to an outside provider, as THEY instructed me to do. I am told they cannot do that. The referral is only for their own specialists. I must wait EIGHT MONTHS. This is after another terrible communication where they told me I cannot see a PCP for SIX MONTHS for a follow-up for an urgent care visit. Someone told me since the PCP can't see me, the OBGYN should be able to. I called the OBGYN and they told me they don't do that and acted like I was crazy for doing something THEY told me to do. You clearly have a number of problems in this health system. 1) You cannot actually see patients. If you can see them in 6 to 8 months for an urgent issue, it is the same as not seeing them at all. 2) You clearly have communication and policy-knowledge issues, since I keep being instructed by your staff to do something that someone else says I am not allowed to do. 3) The ER wasn't helpful in telling me they didn't know what the issue was and made of point of saying "it's not their job to diagnose," and since I wasn't literally dying on the floor, it's not their problem to solve. I was there for eight hours for practically nothing to be done except a blood draw and the doctors shrugging their shoulders at me. Seeing someout outside the ER, as you suggest, would make more sense if I COULD actually see a doctor in this system outside of the ER, but obviously I cannot unless I want to wait nearly a year.

Jason Berger 24 September 2024

Takes hours to get treatment
I like many others share the same experience, they are understaffed and overworked. One time i was going for ct scan i waited on a hospital cott in the hallway. Another area that went down hill is you use to be able to go here to the emergency room and if you needed an ENT for problems related to ears ir ear tubes they would call one of them down to take a look. Because a regular doctor ir nurse has no idea what there looking at And if you have a tube that falls out in ear canal that's causing you pain, they don't have the equipment to retrieve it, they really need to work in this area better.

Marissa DuPraw 18 September 2024

Extremely disappointing and disturbing “care” coming from a “Top 5 hospital.”
I was NOT stable enough for discharge but they discharged me anyway. I’ve been back to my local ER 5 times in the first 2 weeks since discharge and admitted once because my electrolytes have been so unstable and I’m unable to keep myself hydrated. Issues that they KNEW about and still sent me on my way even when I begged for resources to keep me out of the hospital/ER because I knew it would be a big problem and here we are. My only saving grace the last 2 weeks has been my LOCAL surgeon that operated on me 2 years ago who has no obligation to whatsoever, but put in orders for me to go in as an out patient to at least get IV fluids for hydration 3x/wk. I was told they couldn’t help me and I can seek a second opinion, which, fine. If you can’t help you can’t help. But good God, at least make sure the patient is stable enough for discharge and has resources to stay SAFE and ALIVE outside of the hospital without frequent ER trips that involve significant intervention. The only redeeming thing is the majority of their bedside nursing/nurse aide staff are incredible.

Mason Lee Haveman 06 August 2024

The University of Michigan hospital did not give my mom proper care
Did not give my mom the envelope mattress she is prescribed and put her on nighttime rotations and disrupted her sleep twice a night and on the third day dislocated her femur from her hip and the knob of her femur ripped through the sore on the side of her hip making the spot of exposed bone that was 1 in. By a 1/4 in. torn out into a 3 1/2 in. By 2 in. Piece of exposed bone that consisted of the entire knob of the joint of her femur of her hip and her leg turned purple. They also gave her a transfusion and the IV line was not ran properly and instead of replacing it right away they kept resetting the system for over an hour and a half then unhooked the IV and didn't put in a new one for over two and a half hours leaving the same blood that was started with it out for over 2 1/2 hours and then used it to complete the transfusion without replacing it with a new bag and my mother got a blood clot in her leg they broke her hip on that went from above her knee all the way to her groin. The doctor that came in suggested amputating her leg right away and I brought up that blood clots could be removed and stints could be put in rather than amputation on the phone with my mother. They ended up moving my mom into surgery the following morning and a different doctor successfully removed the clot and put in stints and mesh in her abdomen

Patrick O'DAY 30 July 2024

This system is broken
If you want to be constantly frustrated by unbelievably bad internal coordination and scheduling. If you want to see your doctor for 5 minutes as he or she sweeps in with 2 interns in tow like some kind of celebrity doing you a favor. If you want to wait for 6 months to get an appointment for pretty much anything. If you want no follow up about how you are doing and the general feeling that nobody cares and no one is responsible for anything then go to U of M medical. If those things sound terrible to you then go someplace else. If you can go someplace else go someplace else.

Jennifer McGrail 17 June 2024

Waited over 8 hours in Emergency never seen by a doctor
Husband has had liquid BM for nearly 3 weeks. We had ultra sound and CT 6 days ago. They triage patients in the waiting room.

Don Clark 06 May 2024

Kept my wife in the hallway on a stretcher like a third world country
Worse experience we’ve ever had with a hospital. We were in a car crash and they kept my wife in the hallway on a stretcher like a third world country. Then finally got her in the ER, and waited almost 12 hours for tests. Only checked on her every couple hours and then we threatened to leave they acted like we mattered and then ignored us for another 2 hours. Absolutely unacceptable. I wouldn’t let them take a splinter out of me!

Shannon Perkins 04 February 2024

You'd be better off at a Vet clinic
Nothing but a cesspool of miscommunication and regret - don't let the name allow to assume there's prestige where none exists. You'd be better off at a vet clinic, and they'd probably provide better care at a more affordable price too. This hospital system will never be worth the travel for out of town patients, and is far from accommodating.

Naseef Ghalib 30 July 2023

8 hours to see the doctor another 10 hours for lab work
The worst hospital I ever been in. Patient with cortical conditions are waiting in ER room and no one care in that hospital. It took more then 8 hours until I saw A doctor, and I had to wait another 10 hours for lab work to come back. I will never go back there

RAH Admin 30 October 2019

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