Suzanne Rey 22 June 2026

Horrible Horrible Horrible Billing Department
Unprofessional and Complete incompetence. Before ANY APPOINTMENT check and recheck your insurance and make sure your physicians office has exact information and COB. Awful experience and completely incompetent agents in the local and off site billing . I’ve never been so frustrated and harassed in my life over a mistake made by TUFTS MEDICAL billing. Calls won’t stop Emails won’t stop And it’s their error. As the patient It’s the most painful experience to have to pay for services that I was completely covered for If I don’t pay up they ruin my credit

S F 30 January 2026

Do not go here if you can help it
Horrible experience. They will cancel all appointments without telling you. They claimed they sent messages about it and never did. Doctors are very dismissive.

Nick Lahut 19 November 2025

Don’t waste your time going here
This hospital is a joke. I came in for emergency stitches on 11/13 and on my discharge paperwork it says to call your primary care center to schedule a follow up visit. When I call they say they can’t schedule an appointment because it happened in the emergency room. So I call the emergency services department- they literally laugh at me and say to call primary back. I try again (30 mins have passed or so at this point) and was told the ONLY way I can be helped get these stitches removed is to walk back into the emergency room, where- I WAITED OVER FIVE HOURS- to originally get the stitches. An unbelievably flawed system and pure negligence with the money and technology you guys have available today. Unreal.

kala adorno 22 October 2025

Do better Tufts
I was treated as a drug seeker when I was in massive amounts of pain due to fibroids .The nephrologist Dr Drew was the worst one ,treating me as subhuman and refused to talk to me about my care .If you want good patient care from decent Drs,please don’t come here because they will call security to harass you and try to escalate you to the point where they will kick you out.

Marie Ramos 25 September 2025

I request that this complaint be formally documented and reviewed
I am writing to formally express my extreme disappointment with the care I received at your Emergency Department yesterday evening. To say I am disappointed would be an understatement. I arrived with my husband and two of my children after suffering a severe fall outside my home, resulting in a significant right foot injury. I was unable to walk, in excruciating pain, with erratic breathing and uncontrollable sobbing. Despite repeatedly communicating the severity of my pain, my experience fell far below the standard of compassionate and timely care I expected. Triage & Initial Assessment Upon arrival, I was brought into triage where two nurses expressed frustration with my inability to remain still for blood pressure measurement despite the fact that I was gripping the wheelchair armrest in pain. When asked to move my toes, I was only able to move the first two; the remaining three had no sensation and could not move at all. I reported this immediately. Nevertheless, I was returned to the waiting room without being given an approximate wait time. Waiting Room Experience During the wait, I fainted multiple times due to the severity of my pain. My husband repeatedly reported my condition erratic breathing, tingling down the entire right side of my body including my face, and my fainting episodes to staff, but we were repeatedly told there were no available beds. I personally approached triage again and was told the same, despite seeing several other patients who appeared less critical taken back before me. Care After Being Roomed When I was finally placed in a room, there were further delays before treatment began. Today, upon reviewing my patient portal, I found that the documentation of my visit is inaccurate and contradicts nearly everything I reported to the staff during my visit.Overall Impression This entire experience left me feeling dismissed, ignored, and disrespected at one of my most vulnerable moments. I am deeply upset and will not be returning to this facility. I am a human being and deserve to be taken seriously, treated with dignity, and given appropriate medical attention when in severe distress. I request that this complaint be formally documented and reviewed by your patient relations or quality assurance department.

Victoria Kaleski 28 June 2025

Sat in the ER for 7 hours
I went in after my friend who was taken by ambulance. I am also in a wheelchair. And was denied to use the bathroom resulting in a infection. I was denied the bathroom and water and no place to buy in at 3am. That resulted in me being extremely uncomfortable waiting.

Jacob Navarro 28 December 2024

I would never recommend this place to have a baby
This place is a joke never have a baby here straight joke of a place id give 0 stars if i could ruined whole experience of having my son today rude not caring at all bumped us 5 times for our high risk doctor to just end up leaving and yet we been here over 12 hours and still no c-section done. Dr Peterson is a joke for leaving us with a regular md when we specifically needed a MFM high risk doctor for delivery with this baby.

Anna Karaski 30 November 2023

Good luck on the lawsuits
Giving my Tuffs ER experience one star seems incredibly over generous. The ER medical "Doctor" on duty the night of November 22 2023 was not a Doctor and much more a Monster. Between screaming at me how I was "faking" and a "liar" and that my well documented medical condition for all of my life was "fake" and what I really was "manipulating everyone" and its "really your borderline personality"(which I have never been diagnosed with in my life) Insisting to me I didn't need so much as an aspirin for covid because "it's really just a cold" and then refusing me not only medication but also any food or even blankets. Then insisting upon taking all of my personal belongings even though there was zero reason to do so. He refused to let me speak to anyone but him ...even a nurse. He came into my room at 3 other times to yell at me about " my control issues" and "manipulation" and how "MY HOSPITAL IS NOT YOUR HOTEL". And how he had read my medical files and "everyone has tried to help you but you have refused". Then when I stepped to my door to politely ask for a nurse since my call button was broken he sent a very large security guard to physically shove me into my room but to grab me by the shoulders and throw me into bed. After that I clearly got my clothing and left as soon as they would let me after holding me for hours. Not only was this doctors hours and hours long verbal abuse and ranting bizarre it was an absolutely TRUAMTIZING and HORRIFYING experience in the course of simply trying to seek medical help for severe medical issues. I am so glad I went to another hospital where I was admitted do to the serenity of my issues. Thank your lucky stars I didn't die or have a major medical issue while under this physicians "care" I suggest you loon pretty hard into this psychopaths behavior in your ER before you are sued for millions due to his abuse and neglect resulting in someone's death or severe injury. Its insane you would even allow a doctor to behave in this way. I thought do no harm. Well this psychopath went out of his way to do harm and I'm sure I'm not the only one.

Larysse Almeida 31 October 2023

I felt alone, I felt scared, I felt not heard, I felt abused in many ways.
I ended up having the worst days of my life during my delivery on Saturday, 09/02/23. 1st: the nurse Abigail ignored everything I would say, treated me like I was dumb or stupid, she would roll eyes, dismiss what I was telling other professionals, etc. She would step on my IV cord and step on the wire that was connected to my cervix (to measure contractions) and I would tell her and ask her to stop. It was causing me pain and she would say "if it comes out I can put it back". 2nd: the epidural anesthesia did not work did not work on my left leg and I had to have another type of mix every 2 hours by a male anesthesiologist. I didn't want to press the button for the mix because it only made me dizzy and sleepy but I would still feel the whole pain. 3rd: I told Abigail I felt my baby coming out of my vagina, and if she could bring the doctor to check me. She said it was impossible and I had to wait for 8AM. Thankfully my husband was with me and I asked him to go to the front desk and get me a doctor. The doctor came to check and said I was 10cm and ready to push. I wonder what would have happened to me and my child if I had waited for 8AM? I gave birth to my baby at 5:42AM. 4th: I was complaining about pain under my right rib and all I was given was a heating pad, even during labor, only a heating pad. Only to find out after the delivery that I had pre eclampsia and I was giving signs of it and I was again, ignored. 5th: I was having chills and then I was super hot and feeling dizzy before birth, I said I thought I had an infection and if they could do blood work to figure it out; I was told that the blood work would not show any infection this soon; well, the first blood work after birth showed the infection. The most beautiful moment of my life became the worst! I'm afraid of having more babies! I feel depressed, I feel sad, I feel my child's birth was stolen from me, I think about it every day before I sleep.

Lara Farah 04 October 2023

Having a big issue with billing
I was required to prepay for an appointment a few months ago (almost $500). Now I find out that my insurance paid for the appointment and I am owed that money. Impossible to get anyone from billing that would help.