SUBURBAN HOSPITAL
8600 OLD GEORGETOWN ROAD BETHESDA MD 3018962576 9 customer reviews
   1.0 out of 5 stars

By Topic
Quality - How good is this hospital? 1.0
Compassion - Do they care about you? 0.9
Trust - Do you trust them? 0.9
Relief - Did the treatment work? 0.9
Recommend - Would you go back again? 1.0



Reviews

Konstantinos Grigoriadis 27 November 2024
Verified User
A shocking disregard for patient welfare
Dear Patient Relations Team, I am writing to express my profound outrage and disbelief regarding the appallingly poor treatment my son, received at Suburban Hospital’s pediatric emergency department on November 10, 2024. As a parent, I entrusted your facility to provide timely, professional, and compassionate care during a medical emergency. Instead, my son endured egregious negligence and substandard care that could have resulted in serious harm. My son was transported to your hospital by ambulance with a broken and dislocated wrist—a situation requiring urgent, specialized attention. The following incidents represent an unacceptable failure in care: 1. Improper Splinting 2. Neglect by the On-Call Orthopedic Physician 3. Discharge Leading to Fainting. The combination of incompetence, lack of urgency, and failure to provide basic care is deeply disturbing. It reflects systemic issues within your emergency department, including inadequate staffing, poor communication, and a shocking disregard for patient welfare.
Karen and Mandrake Maricheau-Sumners 30 October 2024
Verified User
Suburban is a John Hopkins Hospital and a horrible, capitalist, leader of racially inequitable care
Suburban is a John Hopkins Hospital that looks shiny & new. It's mostly a horrible, capitalist, leader of racially inequitable care. Especially for people like my sister, who are Black, poor & disabled. Some doctors & administration, primarily the white, female head of psychiatry, are arrogant & act like they are beyond reproach. They treated us as if we are stupid & have no right to be asking questions about her care/treatment. The nursing care varied, great to not very good. There was consistent lack of hygiene. I routinely observed nurses not changing their gloves after wiping urine & feces from the skin. I saw them attempting to put down fresh chucks, linens, & to touch the bed or my sister with the same, soiled gloves. I observed even the nurse supervisor doing this & asked her to change out her gloves! Infectious disease protocols were consistently not being followed. This kind of institutionalized carelessness & disregard for one's safety/wellness leads to a spread of sepsis! It's scary when those who are bed-ridden are subject to practices that may infect them with their own feces & they are not able to stop that from happening. Aside from this issue, communication with hospital staff was fine except for those with the case management supervisor, a few doctors & psychiatry. The psychiatry team forced orders of medications, through a G-tube, that made our loved one very disoriented, delirious, unable to speak or function! They did not gain our consent as legal guardians. We asked them several times to stop those meds & restart the medication regime that historically worked. They refused. The head of psychiatry was emotionally fragile. She was in tears, on the phone, during a treatment meeting and said that she been working overtime and had to keep everyone safe. I was shocked that she was centering her emotions during a treatment team meeting for my sister's care. I asked if we could schedule a meeting when she could regain composure. Later I was blamed for the psychiatrist's outburst because it happened when I was asking her about why she changed my sister's medications, especially without discussing with me, as legal guardian & without getting consent. After the crying spell her "power flexing" continued to harm my sister. It took away months of my sister's life that she won't ever get back and it extended her stay in the hospital 6 months longer. It was devastating and inexcusable. The psychiatrist directed & led a team that overmedicated my sister & placed her on the wrong meds for over 6 months! Doctors forced her to get food through a feeding tube against her/our wishes. Eventually we got them to change the medications and stop the forced food feedings through a tube. It was an extremely stressful time for my sister & for our family. The hospital administration later took us to court because we wouldn't permit discharge to a Medicare rated, 2- star, severely-understaffed & under-functioning nursing home. (My sister is incontinent & needs frequent changes that better staffed, better rated facilities offer.) The proposed nursing home was nearly 3 hours away from our family, her emotional support system. An apathetic judge made a decision to block us from preventing discharge to any nursing home the hospital chose as long as it was in closer proximity. The white case management supervisor discharged my sister to a local nursing home that provided horribly, inadequate care. Incidentally, the DC attorney's office, for John Hopkins, sent us legal documents & medical information of several other patients they took to court to force discharge. When Medicaid threatens to stop paying, hospitals don't care where they discharge patients to. Hospitals want to fill their beds with private insurance patients because hospitals make more money for those beds. If your loved one is a patient at Suburban/John Hopkins be prepared to fight for your loved ones especially if they are Black, poor and disabled. This hospital does not care for people, they are not in the business of caring.
Sarah Smith 04 September 2024
Verified User
I wish this was an imaginary story but it's very real
Imagine having heart surgery....the rest and repair you would need after that surgery, especially the days following the surgery while in hospital ...now imagine finding out that the reason you can't rest , the reason you can't sleep, or think due to pain, is because you have been given Tylenol for the pain. Tylenol...They tried to tell me that my mom asked to be given only tylenol for pain after her surgery. Please, what is going on with doctors. Do NO HARM.
Raynesha Brown 05 August 2024
Verified User
People are rude no matter how polite you are
Small ER. Felt completely disregarded and dismissed. Nicest person was my triage nurse. Went in at 8 pm walked out at 1am. During those 5 hrs all I got was triaged, blood drawn, blood results (those came back in 30mins), a room and a 2 minute visit by the doctor. Second worst hospital experience here.
cynthia 22 June 2024
Verified User
Not a good place to take your love ones trust me
I left my mom there for 2 days and they left her sleeping in urine overnight. Take your elderly parents somewhere else if you have no plans staying with them!!!!
Hannah Samadpour 22 August 2023
Verified User
Failed to diagnose fracture of the skull
So my brother ended up here….unfortunately due to a head trauma. The hospital staff told us after 2 CT scans he had a concussion, no fracture and just needed to rest. He then followed up with his primary after being discharged to find out he has a skull fracture. How does a hospital not provide this information to the family and patient? It’s completely unacceptable. The diagnosis we were told was concussion….fracture of the skull was never presented. Please do better. People’s lives are at stake and the costs we incur for health care are ridiculous. I would avoid this hospital and seek other options.
Valeria Ivanov 03 April 2023
Verified User
Terrible quality
Left me with an IV in my arm and discharged me home.
RAH Admin 30 October 2019
Verified User
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E. M. 09 September 2022
Verified User
Terrible ER experience
My entire experience at the ER was fairly terrible, but my 1 star review is based on one interaction, which was very inappropriate. I was brought back to have my blood drawn, the nurse was not wearing gloves and touched a ton of stuff. She then went to draw my blood. She didn’t sanitize her hands nor was she wearing gloves. When she went to stick me I asked her if she would put on gloves and she told me to stay still and stuck me before I could move my arm or say anything else. It then clicked with her that she didn’t have on gloves and she put them on after she had already stuck me. How am I supposed to know her hands were clean? I also made her aware of my concerns and she ignored me and went against my concerns. There is no way it’s proper protocol to draw blood on a patient without gloves as it’s unsafe for the patient and the person drawing the blood. It made me incredibly uncomfortable