Suzie Tran 04 September 2025

I would recommend finding literally anywhere else to receive care
I came in with a spinal injury at 3pm. While the staff was nice enough, there were only updates if they were actively sought out. If they weren’t sought out, you would maybe hear from someone once every 2 hours. I did not get received into imaging until 7pm and by midnight I still hadn’t received my MRI reading - although I had been told I’d receive it by 8pm. This hospital lacks efficiency and care for its patients.

Lauren Stokes 31 July 2025

I reached out to the Interim President of UofL Health
I reached out to the Interim President of UofL Health, Dr. Jason Smith, regarding a serious issue involving their Director of Case Management, Melissa Rice-and received NO response. My email detailed how Melissa Rice was extremely rude and dismissive when I tried to get help for an unhoused patient. I initially emailed Melissa Rice asking her to contact me about the unhoused patients plan for a safe discharge, as his condition would leave him even more vulnerable if he returned to the streets. Melissa called me and said "Who do you think you are?" before hanging up on me. Meanwhile, Hotel Louisville was ready to accept the patient, but UofL Health hadn't followed through with the referral, despite my request for a referral for over a week. This complete disregard for vulnerable individuals living on our streets isn't just a reflection of one staff member- it starts at the top. The silence from Dr. Jason Smith speaks volumes. When leadership ignores concerns about the mistreatment of unhoused patients, it sends a clear message: UofL Health does not care. The unhoused community deserves compassion and dignity, just like any other patient. Sadly, this experience confirmed that UofL Health continues to fail them.

Maribel Espino 24 July 2025

I will never return to this hospital again
I arrived at the hospital today at 8 a.m. after flying in from California, experiencing difficulty breathing. There was another Middle Eastern individual ahead of me in line. At the time, I also had a fever, cough, and severe breathing issues. Despite this, a Black woman and a white woman were admitted before both myself and the Middle Eastern couple. When I asked the front desk receptionist (a Black woman) about the delay, I was told that patients were being admitted based on the severity of their condition. Frustrated and still struggling to breathe, I left and went directly to Baptist Health Emergency Room, where I was promptly admitted and diagnosed with COVID. Thanks to their swift and professional care, I’m now receiving the treatment I need.

Leslie Stallard 01 July 2025

DEFAULT
My Doctor was GREAT but the care they gave me was horrible!!

Kelly 19 June 2025

We hightailed it the f°°° out of there. Never again
Unless you need to be brought in on a stretcher with a life threatening illness, avoid this hospital. I called several hospitals in the state asking for a specific kind of specialty doctor for my needs and for something urgent and out of the scope of what an urgent care clinic can help with. I was left disappointed. I finally called here to this location and the receptionist said they had on on duty doctor I needed for the issue that had been bothering me for too long. We were out the door for the hour drive within seconds after hanging up the phone. Upon arrival, the receptionist (different from whom I spoke with over the phone) seemed like she’d had enough of her day and wasn’t looking forward to signing myself in as a new patient. After about 20 minutes of waiting someone (nurse, I'm assuming) asked what I'm in for and I told her, and told her how a receptionist over the phone specified that the type of doctor I needed was on duty and able to be paged. Her response: "No, we don't do that here!" She gave me a spiel about how seeing someone that I needed would be a process, and I was pretty crushed. They offered to give me a quick remedy that would basically put a bandaid on my issue, and that was that. After that, she left and another nurse came over to mix me up the medication and I was trying to ask questions about the medicine. She answered one question vaguely before whisking off to attend to someone else. My significant other and I did some research on our phone and found out the medication she gave me could cause bad adverse side effects. I just sat it down in front of me. We sat there some more, waiting for someone to come help or answer some questions. One of the nurses came and gave a pelvic exam to a poor woman right next to us behind a paper thin curtain. We heard all of it. I quickly realized my issues were not worth all of this, so we got up and approached someone asking to be discharged. The person to the left of me had his curtains open and was suffering from a stomach injury. That's how little privacy anyone had. Waiting for discharge papers was another 10 minutes. The nurse finally came back out with my discharge papers and in front of a room full of people within earshot asked for my full address and phone number so she could send me information.

Daniela Semanat Romero 04 June 2025

Awful, spend your hard earned money somewhere else with more transparency
Horrible, dont go there, they will take forever to send you a bill, and they will send multiple bills, with a due date ridiculosly close to the time they semd the Bill.

Faith Davis 04 May 2025

Hate this place
Absolutely terrible hospital. Making a man who is in critical pain move his own car to the parking garage when he literally barely could get to the hospital. All because they didn’t want to find someone in their hospital to. Awful hospital do not go. they treat mfs like they just trash!

Paige Wyer 15 January 2025

This organization and their medical team is an absolute disgrace
Working in the medical field for almost 20 years. Absolute worst care following a car accident. I would absolutely steer clear of this healthcare organization when seeking competent thorough medical evaluation and treatment.

Savannah McNally 02 October 2024

Disgusting lack of empathy and respect.
They could care less if your parent is okay, you can call the ER multiple times and get put on hold, be told your mother is not there when she is and is not receiving medical care because they just assume she’s a drunk. I understand the medical profession is extremely difficult but this is just gross negligence. I hope this hospital gets sued multiple times until they get better care systems in place. Absolutely horrifying. IF YOU CARE ABOUT YOUR FAMILY DONT GO HERE!

Julia Rogers 20 August 2024

I wouldn’t even have ranked them 1 star!
I can’t even began to tell you about our stay! My mother never got the care that she should have gotten! Nurse would go hrs and not come and check on her! Her call button would be hanging on her IV pole a lot of times! If she needed them she wouldn’t even be able to call! And I got pictures for prove! The night shift wants to set set out there and talk about their co-workers! Night time is supposed to be quiet time, but NOT for them it’s like they are having a party. That place is RUDE with both Doctors and Nurses! I hope to God I’ll never have to take any of my family there again! Please don’t ever stop or get transported there. They don’t treat you like family, ur just a number to them! Worse ever hospital