Jerrica Petty
29 January 2025
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Verified User
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To my African American community this is not the hospital for you
I just recently came here to the ER due to having very bad pain in my left leg and calf let me tell you right off the bat I endured nothing but rudeness from the staff here. As I am sitting in the back getting my blood pressure taken there was two nurses at the nurses station gossiping and laughing at patients as they were coming in cussing and just saying all kinds of mean things that should have been my first RED FLAG. As they made me wait in my room never once did I see my nurse I was waiting in my room over 45min until it was time for me to get my Doppler done. Dr Ritchie very rude arrogant and just doesn’t care about your care needs because “he is the doctor.” My nurse Adrianna was so rude with the eye rolling when I ask questions seem like she didn’t even want to be at work she definitely lacks empathy and knowledge. They DO NOT LISTEN TO YOU. They suspect you are just seeking opioid drugs when that’s not the case all I wanted was a few more tests to look deeper as this is affecting my quality of life. I will never go back here to this hospital or have my loved ones come here and this is coming from a NURSE. It’s very sad and heartbreaking to see this is what healthcare has come to makes it so scary to even come to the hospital to seek medical treatment anymore. The lack of compassion, empathy, and knowledge with these healthcare professionals is disturbing.
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Michael Nash
18 December 2024
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Verified User
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Predatory Billing
Went into this hospital to have a procedure done. I paid in advance to have a specific procedure completed. Once I awoke I was told my procedure went well and no other charges were discussed at that time. Over 30 days later I receive an email telling me they want another $1400.00 dollars because they sent off some materials to be check further. I never agreed to have this done and was never told it would cost another $1400.00. I called the billing dept to discuss the matter and was told that when I initialed the computer screen to allow them to do the procedure that it is an open ended contract that allows them to charge me whatever the deem necessary and they will not negotiate the price, even though my insurance company has already covered 50% of this ridiculous undisclosed charge. I do not recommend this hospital as they had ample time to discuss these extra charges that would be billed to me at a later date. Instead they charged me for extra services without my prior knowledge and demand payment in full. I will be consulting with an attorney to see if I can fight this in court as I don't want other people to fall victim to this predatory behavior.
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Nancy Trabue Mitchell
08 November 2024
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Verified User
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We are just a number and a $$ amount.
Incredibly disappointed in concern and lack of any compassion. Phone calls seldom returned, or when they were, "oh, I have to talk to someone else, or "soinso" will call you back.....Don't waste your time with patient services. Unfortunately may be sign of the times in Healthcare. VERY disappointing.
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Jennifer Marchal
02 October 2024
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Verified User
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No patient should have been through what I have endured.
I went into the E.R. with severe pain in May in my shoulder. I was also having an increase in seizures. So they sent me upstairs. I was never given any pain. I was told there is some deformity in my left shoulder but not really. The neurosurgery department told me I wasn't having a seizure. They directly said there was nothing they could do. I was very upset! How dare a hospital treat a patient as this! How dare a hospital do not help on patient file! I went to u ofl using the same MRI the neurosurgeon had to operate on my nerve 3 and 4 because the fluid was backing up into my brain and not flowing down correctly. Also, it was causing the nerve signals to be on a delay. If I didn't go to U of L I could have died!!@@ Due to Baptist East lack of care from their neurosurgeon team. I am so upset I may have to talk to an attorney.
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Luke Robinson
20 August 2024
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Verified User
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Nonprofit? Their CEO made over 3 million dollars!
Outrageously expensive. Baptist Hospital bought a local vascular surgery practice. The nice doctors there charged me $200 for a test. Then Baptist Health Hospital then bought that group and then charged me $2800 for the exact same test at the exact same location and I had no recourse!
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KRISTEN THOBURN
05 August 2024
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Verified User
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DO NOT BELIEVE THEIR COST ESTIMATES
They estimated a surgery at $2,900. After doing research I determined this was a good price and moved forward. After the surgery that cost more than doubled with no explanation except “guess we messed up”. I challenged the cost that increased despite fewer services being performed than estimated (the original estimate included an overnight stay, but I was discharged same day) and the punchline is they have endless pockets and will fight you out of spite and insist you owe money you weren’t prepared for, just because they say so. No other business is allowed to function in this kind of egregiously fraudulent manner. They don’t care about your well being. They care about profit.
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J D
05 June 2024
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Verified User
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Will send you to collections over $30 that they forgot to bill
Very bad billing department. Not notices cant tell you why you owe or what you owe. Will send you to collections over $30 that they forgot to bill you for with no notification
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DARREN DASILVA
10 May 2024
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Verified User
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Worst hospital for having a child
Staff is horrible and the security officers are low IQ
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Be'Kaye Taylor
27 February 2024
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Verified User
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Came in after passing out and fell out of the bed
Came in after passing out at work and was treated horribly from the first step in the door. Very rude & unprofessional at check in. Thrown in a room, rails was not put up and I fell out of the bed. I was not informed on the call light location. Stuck on the floor spinning for 7 mins. Had to throw shoes at the door and still NOT ONE of the 10 ppl at the desk came to assist. I asked to speak to the operations manager and was DISRESPECTED & DISCHARGED. I have it all on a 11mins video & plan to take immediate action. Zero Stars!!! Do Not go here.
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Mary Pound
08 September 2023
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Verified User
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Think twice before you go
After spending 13 days at this hospital, i'm very disappointed. I've always believed they were a great place to go when sick. But, that wasn't the case. I was in intense pain and vomiting for 10 days. Several Ct scans and Xray's. And, the final straw, a Ct scan that went horrible wrong. Think twice before you go, yes you are only a number.
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