Michael Nash 18 December 2024

Predatory Billing
Went into this hospital to have a procedure done. I paid in advance to have a specific procedure completed. Once I awoke I was told my procedure went well and no other charges were discussed at that time. Over 30 days later I receive an email telling me they want another $1400.00 dollars because they sent off some materials to be check further. I never agreed to have this done and was never told it would cost another $1400.00. I called the billing dept to discuss the matter and was told that when I initialed the computer screen to allow them to do the procedure that it is an open ended contract that allows them to charge me whatever the deem necessary and they will not negotiate the price, even though my insurance company has already covered 50% of this ridiculous undisclosed charge. I do not recommend this hospital as they had ample time to discuss these extra charges that would be billed to me at a later date. Instead they charged me for extra services without my prior knowledge and demand payment in full. I will be consulting with an attorney to see if I can fight this in court as I don't want other people to fall victim to this predatory behavior.

Nancy Trabue Mitchell 08 November 2024

We are just a number and a $$ amount.
Incredibly disappointed in concern and lack of any compassion. Phone calls seldom returned, or when they were, "oh, I have to talk to someone else, or "soinso" will call you back.....Don't waste your time with patient services. Unfortunately may be sign of the times in Healthcare. VERY disappointing.

Jennifer Marchal 02 October 2024

No patient should have been through what I have endured.
I went into the E.R. with severe pain in May in my shoulder. I was also having an increase in seizures. So they sent me upstairs. I was never given any pain. I was told there is some deformity in my left shoulder but not really. The neurosurgery department told me I wasn't having a seizure. They directly said there was nothing they could do. I was very upset! How dare a hospital treat a patient as this! How dare a hospital do not help on patient file! I went to u ofl using the same MRI the neurosurgeon had to operate on my nerve 3 and 4 because the fluid was backing up into my brain and not flowing down correctly. Also, it was causing the nerve signals to be on a delay. If I didn't go to U of L I could have died!!@@ Due to Baptist East lack of care from their neurosurgeon team. I am so upset I may have to talk to an attorney.

Luke Robinson 20 August 2024

Nonprofit? Their CEO made over 3 million dollars!
Outrageously expensive. Baptist Hospital bought a local vascular surgery practice. The nice doctors there charged me $200 for a test. Then Baptist Health Hospital then bought that group and then charged me $2800 for the exact same test at the exact same location and I had no recourse!

KRISTEN THOBURN 05 August 2024

DO NOT BELIEVE THEIR COST ESTIMATES
They estimated a surgery at $2,900. After doing research I determined this was a good price and moved forward. After the surgery that cost more than doubled with no explanation except “guess we messed up”. I challenged the cost that increased despite fewer services being performed than estimated (the original estimate included an overnight stay, but I was discharged same day) and the punchline is they have endless pockets and will fight you out of spite and insist you owe money you weren’t prepared for, just because they say so. No other business is allowed to function in this kind of egregiously fraudulent manner. They don’t care about your well being. They care about profit.

J D 05 June 2024

Will send you to collections over $30 that they forgot to bill
Very bad billing department. Not notices cant tell you why you owe or what you owe. Will send you to collections over $30 that they forgot to bill you for with no notification

DARREN DASILVA 10 May 2024

Worst hospital for having a child
Staff is horrible and the security officers are low IQ

Be'Kaye Taylor 27 February 2024

Came in after passing out and fell out of the bed
Came in after passing out at work and was treated horribly from the first step in the door. Very rude & unprofessional at check in. Thrown in a room, rails was not put up and I fell out of the bed. I was not informed on the call light location. Stuck on the floor spinning for 7 mins. Had to throw shoes at the door and still NOT ONE of the 10 ppl at the desk came to assist. I asked to speak to the operations manager and was DISRESPECTED & DISCHARGED. I have it all on a 11mins video & plan to take immediate action. Zero Stars!!! Do Not go here.

Mary Pound 08 September 2023

Think twice before you go
After spending 13 days at this hospital, i'm very disappointed. I've always believed they were a great place to go when sick. But, that wasn't the case. I was in intense pain and vomiting for 10 days. Several Ct scans and Xray's. And, the final straw, a Ct scan that went horrible wrong. Think twice before you go, yes you are only a number.

Zoeanna Allise 06 April 2023

Labor & delivery was awful
Gave birth in August and was told to stop screaming while pushing my baby out. I had nitrous oxide and was told I had to hold the mask up to my nose and mouth and that no one would be able to do it for me yet one of the nurses kept pushing the mask up to my face when I kept trying to put it away. I declined all iv meds and they still gave me an iv “just in case” then kept poking my other arm to draw blood instead. Took over 24h for them to take the unused IV out of my wrist I had to call them a couple times to get someone to remove it. Kept pushing a paternity test after me and my partner both declined. We signed the paternity papers and got them notarized and the nurses didn’t turn the paperwork in so my daughters dad was left off the birth certificate which we had to pay to get fixed. Definitely will not go here for our next baby.