Tammy Jones 10 April 2026

Baptist Health is in need of a comprehensive operational and cultural reset
Over the past week, my experience at Baptist Health has made it clear that the standard of care has changed significantly. This hospital was once the facility I would confidently choose in Lexington, but the level of service I encountered — both in person and over the phone — fell far below what patients and families should expect. As an administrator myself, I hold my own staff to high expectations of professionalism, communication, and accountability. If my team interacted with patients the way the Cardiology staff interacted with us, corrective action would be immediate. Consistent patterns of dismissiveness, lack of follow-through, and poor communication are not minor issues; they are indicators of a system that needs urgent attention. Because of this, I will be seeking a different hospital and a new cardiology provider for my mother’s care. I sincerely hope leadership takes these concerns seriously, because this hospital has the potential to be excellent again — but it will require decisive action, strong leadership, and a renewed commitment to patient-centered care.

Eric Beck 10 March 2026

Up until recently I highly regarded this hospital
Went in and had some tests run. Results were mildly alarming. Zero follow up and zero regard. Had another test run a few weeks later and results were not good...according to what I googled. Asked about it....ignored.

Jillian Renee 27 February 2026

One star is too many
When I say I hate my life now literally I wish I hadn’t even made it out of there most days. I walked in normal and I walked out on a walker to live a lifetime of pain and numbness and not being able to function normally ever again. I know I won’t live much longer my mobility is so effected a blood clot or something is inevitable my quality of life is 0 I can’t even work like a normal person, please don’t have an a baby here

CGMG 12 February 2026

The service is ridiculous
Had a colonoscopy earlier that and then returned with n/v. Had to come to the main hospital. Sitting in a chair for hours. Then the nurses claimed how busy. Let something go south and go wrong believe me they won't be seeing me but alot of lawyers.

Timothy Burton 06 February 2026

Used to be great
But now they are with holding meds I am supposed to take every day so I don't end up in the hospital again over a yearly physical. I was just seen 7 months ago, but now that I don't have insurance and cant pay for a visit they're like yeah screw you Buddy. We'll se ya when your in the hospital with another ruptured ulcer. Thanks for the help while I figure my insurance out. So much for the hypocritic oath.

Santos Bhusai 14 January 2026

I would not recommend this hospital for childbirth
On December 30, we went to Baptist Health for the delivery of our baby. While the medical delivery itself was ultimately successful, the experience that followed was marked by serious breakdowns in communication, coordination, and accountability that created unnecessary stress for our family.After the birth, the hospital’s follow-through completely fell apart. We completed a presumptive Medicaid application while in the hospital, which a staff member physically collected, yet we never received any update. Repeated calls resulted in endless transfers to departments that either did not know what we were asking about or did not seem interested in helping. As a result, I was forced to apply directly through the Medicaid office myself. It has now been two weeks, and the hospital still has not sent our son’s birth record to Vital Statistics, preventing us from obtaining his birth certificate. We have called the birth registry at least five times in two days, only to reach voicemail with no return calls.

Jonathan Burks 08 January 2026

Christian-based, lack of care, and basic decency
Very poor experience. Billing was disorganized, inflexible, and dismissive, with no accountability once an issue arose. For a hospital that presents itself as Christian-based, the lack of care, ownership, and basic decency was striking. I would not trust them to handle issues responsibly.

Aaron Ramey 01 November 2025

Money money money
If you want to be randomly charged for things you don’t need; come on down and waste all your hard earned money.

Jim N 04 September 2025

ER I would not recommend
Been waiting for over 4 hours after father getting ambulance ride up here. Still only seen check in guy.

Heather 31 July 2025

I asked for referral somewhere else
Went to the emergency room in March 2025 for severe abdominal pain and tenderness, nausea, and vomiting that was coming and going over 3 or 4 months. I finally went to the ER that day because the pain was really intense, and the recurring issues were making it very difficult to keep my job. I needed it to stop. They ran some tests and couldn't find anything, so they chalked it up to gastritis and referred me to GI specialist to see if there was something more going on. They also told me to get a colonoscopy as soon as possible because of my family history of colon cancer. I was referred to Baptist Health gastroenterology, which did not have anything available until mid July. Ok, 4 more months to deal with on and off pain that could be very intense and nausea that made eating anything extremely uncomfortable. July 1st I receive a notice that my appointment has been cancelled and I will need to reschedule. First available is in October.