Tony Torbey 16 October 2024

He ended up with bed soars on his back.
My father-in-law was there for two weeks and the nurses barely visited him. It was one week before they changed his bedsheets. He was supposed to have PT twice a day during his stay, and they did it the first day and never returned. Nurses were too busy on their phones to clean his room or take him for walks. One of the Hospitalists wanted to discharge him, even though he had a scheduled procedure in two days. The only time they would do anything for him is if we were there. Very disappointing experience.

J Ringo 02 October 2024

My experience was an absolute nightmare
It's a horrible place if you want good health care I had a very important surgery the surgeon is not from there thank God I could really lay it down, they run you through like cattle very, none professional people they are horrible it's disgusting if you want someone to do a good job refuse having your surgery there they suck

Angela Silas 06 September 2024

Please don't use Baptist Hospital
Let me start by saying that I work for customer service as a scheduler for a major hospital, so I understand that people can be difficult. However, I have never been talked to as nasty as I was by Shelly who does scheduling for Neurology for Baptist Health. I called my primary care doctor to see who my referral to was sent to and that I hadn't heard from them. I was provided the number and they stated that Baptist had respond back that they has tried to reach me on 4 different occasions, but I had never responded. Really! I went back 4 months on my call log to see if anyone had reached out to me from Baptist Hospital. NOT a soul. So, I called Baptist to schedule my appointment. I reached lovely, Shelly. I mean just nasty. I also contacted the Patient Advocate. After today I am going to make sure NO ONE uses Baptist. I will make sure everyone I run across is fully aware of how they treat patients. Baptist hospital is NOT concerned with patient care. They assume no one will go anywhere else. Na,Na my friends. I will reach out to everyone and personally get them rescheduled with another local hospital. The only way we can make sure this doesn't happen is if people stop using their services. Shut these hospitals down. We as the patient have the power to stop this type of behavior.

JJ Alvarez 14 August 2024

This is the worst experience I’ve ever had with a hospital
I’ve been to their ER, the labor and delivery unit, and the NICU. I recently gave birth to my daughter at this location and they failed to provide paperwork to the social security office and 4 months later my daughter doesn’t have a social security number. 4 MONTHS. Most of the staff are very kind, but god forbid you get a hold of the people working at the front desk. Phone calls, after phone calls, no one can help you. Was on the phone for more than 3 hours trying to get a hold of someone who could help me and they had no one.

Donna Lim 23 July 2024

I will not be back to Baptist Health Lexington
My daughter had her baby there 7/1/2024 we had the charge nurse on the 3 rd floor tell my daughter as she was hemorrhaging yelling at her and tell her that she was to calm down. This is absolutely not acceptable and that nurse in my opinion should be terminated. Baptist health if this is your leaders shame on you and explains why you are begging for employees. I will tell every RN I know what horrible service we received. I am so glad there are other hospitals around that people can choose from. I am a RN of 27 years.

Pamela Abdelhak 14 June 2024

DEFAULT
Worst Labor Experience Ever!!!!!!!!!

Melissa 04 June 2024

They’re ready and willing to try to ruin your credit
Billing. Good luck if you have a teen. My daughter’s medical bill- which is being paid on monthly- got sent to collections because it wasn’t being paid fast enough. I tried to switch to myself as guarantor but they said no because she’s 18. The “payment plans” they offer aren’t any help. No one could afford that. Any attempt I’ve made to get assistance is met with useless goose chases. At 18 you’re legally responsible for your bill. If you try to apply for assistance they’ll deny you because of your parents income. Make that make sense.

Robert Medley 21 May 2024

Baptist health could you please tell me what to do next?
Went to the emergency room with pain. Everyone was great and was back with a Dr in less than a hour. The Dr diagnosed the problem and gave me a referral and was told to see a surgeon soon. Now I see the bills and I'm expected to pay thousands and have no idea why I hurt. I was sent away with no guidance on how to proceed with my health issue. I'm 68 years old and for the first time in my life I feel like a Dr didn't really care.

Brian McCarthy 24 April 2024

Stop gossiping about patients
99% of the time is spent listening to the single mom nurses gossip about patients

Ernie Barber 22 March 2024

Probably the worst administration around
Billing is horrible and some of the worst customer service imaginable. They will lie to you!!! Look elsewhere for services If needed. Plus on top of a horrible and useless ER visit I will never return. They would not correct the issue and make it right. Which goes to show you they do not care about the patients. THIS HOSPITAL DOES NOT CARE ABOUT YOU.