Brittnee Jackson 25 March 2025

Just nothing I expected from people who were suppose to help
It took me some time to write this review because I tried to get over my experience, but just can’t. I had a very hard pregnancy and gave birth at Baptist. My stay leading up to birth was really good antepartum was great, but after was horrible and a nightmare. My twins were NICU babies and I had never been treated so bad in my entire life. I was a first time mom who was scared to death and they did not help at all. My husband and I were talked down to, had people get an attitude when we wanted to touch our babies, did not guide me through any part of mother hood (didn’t encourage breast feeding, didn’t encourage kangaroo care, etc) and to the point that made me come back and write this, on the day of discharge I asked lactation about tongue and lip ties and she huffed jabbed her fingers in both the boys mouth and said feels like a premie mouth to me. Now months later it looks like one of my sons has a severe tongue tie that will need taken care of. Just nothing I expected from people who were suppose to help me and my sons get better.

Dilli Adhikari 17 January 2025

Don’t know how this place is has been running
In er lobby for more than 6 hours nothing been changed. Person will be sick by sitting in theirs lobby than original sickness.

jacob 08 January 2025

I wouldn’t trust them to take care of a training dummy
Horrible place, horrible staff, they’re inconsiderate and rude.

Ernie Barber 02 November 2024

Billing and Administration Department is trash.
Billing and Administration needs an employee overhaul. I will keep refreshing and adding to this review so it stays at the top until you resolve my problem with your billing.

Tony Torbey 16 October 2024

He ended up with bed soars on his back.
My father-in-law was there for two weeks and the nurses barely visited him. It was one week before they changed his bedsheets. He was supposed to have PT twice a day during his stay, and they did it the first day and never returned. Nurses were too busy on their phones to clean his room or take him for walks. One of the Hospitalists wanted to discharge him, even though he had a scheduled procedure in two days. The only time they would do anything for him is if we were there. Very disappointing experience.

J Ringo 02 October 2024

My experience was an absolute nightmare
It's a horrible place if you want good health care I had a very important surgery the surgeon is not from there thank God I could really lay it down, they run you through like cattle very, none professional people they are horrible it's disgusting if you want someone to do a good job refuse having your surgery there they suck

Angela Silas 06 September 2024

Please don't use Baptist Hospital
Let me start by saying that I work for customer service as a scheduler for a major hospital, so I understand that people can be difficult. However, I have never been talked to as nasty as I was by Shelly who does scheduling for Neurology for Baptist Health. I called my primary care doctor to see who my referral to was sent to and that I hadn't heard from them. I was provided the number and they stated that Baptist had respond back that they has tried to reach me on 4 different occasions, but I had never responded. Really! I went back 4 months on my call log to see if anyone had reached out to me from Baptist Hospital. NOT a soul. So, I called Baptist to schedule my appointment. I reached lovely, Shelly. I mean just nasty. I also contacted the Patient Advocate. After today I am going to make sure NO ONE uses Baptist. I will make sure everyone I run across is fully aware of how they treat patients. Baptist hospital is NOT concerned with patient care. They assume no one will go anywhere else. Na,Na my friends. I will reach out to everyone and personally get them rescheduled with another local hospital. The only way we can make sure this doesn't happen is if people stop using their services. Shut these hospitals down. We as the patient have the power to stop this type of behavior.

JJ Alvarez 14 August 2024

This is the worst experience I’ve ever had with a hospital
I’ve been to their ER, the labor and delivery unit, and the NICU. I recently gave birth to my daughter at this location and they failed to provide paperwork to the social security office and 4 months later my daughter doesn’t have a social security number. 4 MONTHS. Most of the staff are very kind, but god forbid you get a hold of the people working at the front desk. Phone calls, after phone calls, no one can help you. Was on the phone for more than 3 hours trying to get a hold of someone who could help me and they had no one.

Donna Lim 23 July 2024

I will not be back to Baptist Health Lexington
My daughter had her baby there 7/1/2024 we had the charge nurse on the 3 rd floor tell my daughter as she was hemorrhaging yelling at her and tell her that she was to calm down. This is absolutely not acceptable and that nurse in my opinion should be terminated. Baptist health if this is your leaders shame on you and explains why you are begging for employees. I will tell every RN I know what horrible service we received. I am so glad there are other hospitals around that people can choose from. I am a RN of 27 years.

Pamela Abdelhak 14 June 2024

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Worst Labor Experience Ever!!!!!!!!!