Kennedy Collins 16 October 2026

No mother should be treated like that after they have a baby
The hospital itself is nice. The doctors are kind. Everybody was amazing except for one specific postpartum nurse. Her name was Stephanie. And she was extremely inconsiderate. Consistently trying to take my baby out of the room. After I’ve said multiple times, I do not want him to leave the room unless absolutely necessary. Ask them to do all of the tests anything that they needed in the room. And she consistently made excuses for needing to take my baby out of the room. One good example is. She kept strongly suggesting to take him to the nursery to perform a Jaundice test that another nurse did in the room hours before that. There was no need to take my baby out out of the room. And whenever I expressed this I immediately got shut down and was treated like a child. they consistently was trying to take my baby out of the room. Her bedside manner was horrible. She talked to me like I was incompetent. This is not my first child. It was ridiculous the way that she treated me. If you plan on having a baby here, that care is amazing, but just ask to not have Stephanie in your room. She was extremely passive aggressive. And just rude. . And no mother should feel like their baby is being ripped away from them to be sent to the nursery consistently whenever they ask them not to. just a little reminder to all mothers THEY DO NOT HAVE TO TAKE YOUR CHILD TO THE NURSERY. They legally cannot take your child to the nursery if you do not want them to. Oh, and there was mold in the shower.. You’d think in a place like a hospital you wouldn’t see that

Tatyana 24 September 2026

Black women deserve to be able to utilize their rights and be respected, listened to
This is one of the worst hospitals known. They fail to prioritize the rights, dignity, and well-being of women, especially those who have recently given birth. Take the example of the disturbing incident involving Kimmarie Seller and her two-day-old newborn, Zephaniah. After only two days of giving birth to her son, Kimmarie Seller was reportedly denied the ability to leave the hospital with her newborn, despite being discharged. What followed is extremely alarming. Law enforcement became involved, and Officer James Cooper forcefully removed the 2 day old from Ms. Seller’s arms while she was attempting to leave peacefully. Videos circulating on social media of this extremely disturbing incident shows proof of Ms. Seller experiencing a tragic response although she was not resisting, behaving violently or threatening anyone. Nothing should have justify the level of force used against her or her newborn when she was just trying to utilize the rights she has to protect herself and her baby from the false allegation placed on. Seeing a mother who had just given birth being placed in this situation with her newborn raises serious questions about this hospital’s treatment of postpartum mothers and how quickly a situation can escalate when a patient advocates for herself.This situation occurred all because of the social worker Holly Rollins that made false allegations of neglect on Ms. Seller. Regardless of the circumstances, the hospital should be able to clearly explain what happened, why law enforcement was called, what evidence supported the allegations, and why separating a newborn from his mother became necessary. And till this day Holly Rollins or James Cooper have yet been held accountable for this disturbing situation. However, Ms. seller will forever remember the way Baptist Hospital has treated her. A mother who has just given birth should not have to feel threatened, ignored, intimidated, or powerless while advocating for herself and her child. Patients should be treated with dignity and respect, not made to feel as though exercising their rights or questioning decisions makes them a problem. This situation is even more concerning because of the long-standing concerns surrounding the treatment of Black mothers in healthcare. Black women deserve to be able to utilize their rights and be respected, listened to, and taken seriously when they express concerns about themselves or their children. Advocating for yourself should not result in being treated as though you are dangerous, neglectful, or incapable of making decisions for your own child. If the allegations surrounding this incident are accurate, this hospital has serious questions to answer. There needs to be accountability and a thorough, independent investigation into the conduct of the hospital staff, social work department, and everyone involved in the decision to involve law enforcement. A hospital is supposed to provide care, safety, compassion, and support—especially to mothers who have just given birth and newborns who are completely dependent on the adults around them. What happened in this situation raises serious concerns about whether this hospital is actually providing those things. No mother should have to fear that going to the hospital, advocating for herself, or questioning a decision could result in being separated from her newborn. This is exactly the type of incident that should make people question how this hospital treats its patients behind closed doors. Patients deserve better than this.

Charlie Freeman 25 May 2026

Don’t recommend this place to no one
The check in staff and most nurses & Doctors are very rude here I asked for number to call main office told rudely get a phone book

Tammy Jones 10 April 2026

Baptist Health is in need of a comprehensive operational and cultural reset
Over the past week, my experience at Baptist Health has made it clear that the standard of care has changed significantly. This hospital was once the facility I would confidently choose in Lexington, but the level of service I encountered — both in person and over the phone — fell far below what patients and families should expect. As an administrator myself, I hold my own staff to high expectations of professionalism, communication, and accountability. If my team interacted with patients the way the Cardiology staff interacted with us, corrective action would be immediate. Consistent patterns of dismissiveness, lack of follow-through, and poor communication are not minor issues; they are indicators of a system that needs urgent attention. Because of this, I will be seeking a different hospital and a new cardiology provider for my mother’s care. I sincerely hope leadership takes these concerns seriously, because this hospital has the potential to be excellent again — but it will require decisive action, strong leadership, and a renewed commitment to patient-centered care.

Eric Beck 10 March 2026

Up until recently I highly regarded this hospital
Went in and had some tests run. Results were mildly alarming. Zero follow up and zero regard. Had another test run a few weeks later and results were not good...according to what I googled. Asked about it....ignored.

Jillian Renee 27 February 2026

One star is too many
When I say I hate my life now literally I wish I hadn’t even made it out of there most days. I walked in normal and I walked out on a walker to live a lifetime of pain and numbness and not being able to function normally ever again. I know I won’t live much longer my mobility is so effected a blood clot or something is inevitable my quality of life is 0 I can’t even work like a normal person, please don’t have an a baby here

CGMG 12 February 2026

The service is ridiculous
Had a colonoscopy earlier that and then returned with n/v. Had to come to the main hospital. Sitting in a chair for hours. Then the nurses claimed how busy. Let something go south and go wrong believe me they won't be seeing me but alot of lawyers.

Timothy Burton 06 February 2026

Used to be great
But now they are with holding meds I am supposed to take every day so I don't end up in the hospital again over a yearly physical. I was just seen 7 months ago, but now that I don't have insurance and cant pay for a visit they're like yeah screw you Buddy. We'll se ya when your in the hospital with another ruptured ulcer. Thanks for the help while I figure my insurance out. So much for the hypocritic oath.

Santos Bhusai 14 January 2026

I would not recommend this hospital for childbirth
On December 30, we went to Baptist Health for the delivery of our baby. While the medical delivery itself was ultimately successful, the experience that followed was marked by serious breakdowns in communication, coordination, and accountability that created unnecessary stress for our family.After the birth, the hospital’s follow-through completely fell apart. We completed a presumptive Medicaid application while in the hospital, which a staff member physically collected, yet we never received any update. Repeated calls resulted in endless transfers to departments that either did not know what we were asking about or did not seem interested in helping. As a result, I was forced to apply directly through the Medicaid office myself. It has now been two weeks, and the hospital still has not sent our son’s birth record to Vital Statistics, preventing us from obtaining his birth certificate. We have called the birth registry at least five times in two days, only to reach voicemail with no return calls.

Jonathan Burks 08 January 2026

Christian-based, lack of care, and basic decency
Very poor experience. Billing was disorganized, inflexible, and dismissive, with no accountability once an issue arose. For a hospital that presents itself as Christian-based, the lack of care, ownership, and basic decency was striking. I would not trust them to handle issues responsibly.