Jonathon Miller 24 July 2025

Do better UK
We got a hotel so my fiancé could be there on time for her surgery which we had to be there at 5:30 in the morning because we live over an hour away just to get registered and checked in just to be informed that the surgery got canceled but no one had called us or anything the people that told us that were extremely rude. They also already knew when we went to advance surgery but yet they never tried to call us. They wasted our time and money for nothing this surgery has been scheduled for 9 Months. This completely unacceptable and the fact that UK is multimillion dollar hospital that they can’t reimburse us 800 dollars because of there lazy staff that apparently can’t even pick a phone and call you. I would be ashamed to be associated with a place that screws a little family like us out of so much money.

Sean Moberly 07 July 2025

Will not recommend UK to anyone ever again!!
Me and my wife got to the hospital because her ovaries were hurting her really bad. We got there and they did an ultrasound, and a CT scan, also the nurses did some bloodwork on her. And it took them 2 HOURS TO GET HER VEIN. After that they gave her some pain medicine and we sit there for 2 more hours and they admitted her for the night. We then got a room in the ER and we sit there for 12 HOURS, and the nurse that gave her pain medicine was very rude, the doctor that also came in there to tell her the game plan for her treatment was also rude and tried to tell her that she has to take birth control for her pain to go away. And she cannot take birth control because it caused her to bleed really bad every time she has had it and also almost killed her. Also said I had to stay outside of the room so the doctor can talk to her, but she’s my wife, why can’t I stay in the room while the doctor is in there? It’s my right. Then my wife told her she couldn’t take birth control or any form of birth control and then the doctor said “Then I guess you’re just going to be in pain then.” So therefore the doctor was also very rude! So after we got out the ER and went to the 7th floor they gave us a new nurse and our own room to stay for the night. Thankfully the new nurse we got was a lot nicer and took care of her whenever she would get sick. They had us in the hospital from Friday night at 10:30PM to Sunday morning at 10:00AM and they sent my wife home in pain and is STILL IN PAIN HAVING TO FIND ELSEWHERE TO GO.

Samuel Hart 27 May 2025

DEFAULT
Takes half a day to git arm checked and to git a refill on meds bs

Bryce Salyer 01 March 2025

Final Verdict: UK Hospital is a Danger to Patients
If you value competent medical care, honesty, and basic human decency, DO NOT take your loved ones to UK Hospital. This place is a complete disgrace, filled with neglect, arrogance, and lies—from the ER to the surgical and oncology teams. My mother was left in a hallway for 12 hours after breaking her leg, completely ignored unless my father or I hunted down a nurse or doctor. No pain management, no care—just pure neglect. After moving her to an ER room, we were told she needed orthopedic surgery. We were also told my father could wait in the surgical waiting room, but an hour into surgery, security forced everyone out because the information desk clerk didn’t show up for their shift—a ridiculous excuse for a major hospital. The two-hour surgery dragged on for 4.5 hours with no updates. Then came the worst moment—Orthopedic & Oncology Surgeon called my father, quickly stated that a piece of my mother’s bone had stage 4 malignant characteristics, and said a biopsy was being ordered. They told my mother to expect a 2-3 week wait for an outpatient oncology appointment. Excuse me? You just told a woman she likely has bone cancer, and you expect her to sit and wait for nearly a month before continuing care? We took matters into our own hands and called Cleveland Clinic—they got her an appointment with the Head of Oncology in just 10 days. UK Hospital failed at every level, from the ER to the oncology team, and they showed no urgency or accountability.

Will Musick 19 February 2025

This is a third world hospital at best
Still trying to figure out how this place is up and running.

Jason Clements 18 February 2025

DEFAULT
Super cop with glasses down at entrance B makes it hell to get through security, will harass you about your steel toe boots and be weird though the whole process, greasy hair can't missem kinda looks like bubbles from the trailer park boys

Ella Fulgham 17 January 2025

Very unkind
My loved one has been there twice now and every time the nurses have been amazing but the doctors are not very kind. They treat you like a object and a pay check. A women was crying because she needed help and no one would help her for a hour so my loved ones nurse had to step in. Someone needs to call the health board or something and get someone in there to see how unorganized and unprofessional and unkind they are

Cathy Owens 23 December 2024

I wouldn't recommend it to no one
The only thing the hospital cares about is their research programs. They don't care about their patients. Dr.Villiano was my loved ones, Oncologist for a year. We were recently in the hospital for 3 weeks, and not once did he check on us. Very disappointed in this hospital stay. They were supposed to send my loved one to rehabilitation to become independent again, but let him become weaker in the hospital and he is now home with hospice. Very disappointing.

Ashley Stocker 30 November 2024

You have to Advocate for your loved one
Unless you have a family member advocating for you, you will slip through the cracks. Watch over your love ones, you never know what's actually going on there.

Melissa S 16 October 2024

The medical care is subpar and inadequate and the doctors are uncaring.
If you need medical care in Lexington please do yourself a favor and DO NOT go to UK Chandler ER. You would receive better care and service at a veterinarian. The ER stays packed, the nurse stations are full of nurses sitting on their phones.