Don Yarano 30 October 2025

This review is for administrators
The hospital has deceptive billing practices. I was surprised by a $9,000 bill for a pathology report from a surgery I had on 6/18/25. My insurance doesn’t cover out-of-state pathology, but my surgery was covered. Why does Medical Center use an out-of-state pathology lab? When I was informed I was covered for surgery, no one mentioned the lab work not being covered. Is this legal? Are they required to inform patients about uninsured lab work?

Robin Renfrow 25 August 2025

Horrible experience!! Do not recommend
The ER is not even worth the one star, the staff were rude and hateful. The waiting area was not packed which made it more confusing as to why it was a six and a half hour wait time!

Tasia Forrest 31 July 2025

How is this hospital still open?!
I wouldn’t want my worst enemy to give birth at this hospital! Most of the staff are lazy and incompetent. The rooms are FILTHY!! Shower floors are black, toilets are dirty, blankets are stained!! When I pushed my son out, they proceeded to put a hat on his bloody head and stated he couldn’t have a bath until 6 hours later. Not even a wipe down or nothing?! Unprofessional comments were made repeatedly. Instead of staff sitting around laughing and playing, they needed to be up cleaning the rooms! I hope I never have to go back to that dungeon. Worst hospital experience I’ve ever had in my life! I don’t know if it’s because I’m not from here and everyone is just used to it or maybe it’s because I gave birth on a Saturday but Med Center needs to do better! 0/10!! You’re better off having your baby at home in the bathtub!

Martha Dennison 14 July 2025

Will definitely go somewhere else!
Doctor wanted husband to go to ER for heart evaluation due to high blood pressure with clammy skin. Told them deal upon our arrival. We sat and waited for over 3 hours and they had no clue when we would be seen. Since some people ahead of us had been waiting for 6 hours we finally just left. Hope we NEVER need this so called emergency room ever again!

Mario That's All 05 June 2025

They hire the most unscrupulous, lying, sketchy law firm to collect on their behalf
If you are like most Americans and will struggle to pay medical bills, do not come to this place. They hire the most unscrupulous, lying, sketchy law firm (Hodges & Adams) to collect on their behalf. There's no shame in struggling to pay bills and I did my best to work with them in good faith to pay my bills but I was appalled by the rudeness, coldness and unprofessional behavior of the staff at the law firm. It was so bad that they even made my wife cry on two occasions in dealings with them. They are so horrible they won't even let you go into their office without an "appointment" and if you do go you are only allowed through the back door to make payments and they will not give you a receipt or statement on the account.

Florence Nigena 16 February 2025

Whoever is in charge of hospitals need to shut this ER down
We the patients are tired! ENOUGH IS ENOUGH! All these rude & lazy employees need to be fired immediately! They need to shut this ER down immediately! Ambulance brought me here with a really terrible migraine and they left me in the lobby and I been sitting in the lobby for almost 6hours. I called my husband and he took me back home! I would rather die home than sitting in this cold lobby with a terrible migraine! These nurses couldn’t even give me one pain med while waiting for a doctor. I will never ever come to this hospital ever again!

Valen Humphrey 14 January 2025

If I could give this place a zero I would
From patient neglect to melpraticed to violations of HIPPI to just plain rudeness to patients and to patient's familles. The patient relation lady is a joke she sounds nice over the phone but never even calls you back.

w henning 16 September 2024

I would never go back for anything even if it meant dying
Dr. William Vachon is the worst doctor I’ve ever had the displeasure of meeting. He has no bedside manner. He does not care about the patient at all. He is very rude.

April Fike 17 July 2024

They are predatory billers
Do not take yourself or a loved one to the Med Center if you have any sense or care for your family. Also, if you do wind up here: keep every piece of paper and documentation from your visit. And keep them for 15 years. Yes, you read that right. This hospital, their collection agency, and active attorneys will do ANYTHING to get more money, without your health or well being in mind. Even if your bill is paid in full, they will bill you again years later. They will sue you and they will ruin your life. The medical center is the worst possible place for care.

George Croft 14 June 2024

This place is a danger to Bowling green
Earlier this month Rick Markham was sent home with an internal bleed.. let’s pause here…. An internal bleed! He died because his hemoglobin level dropped. Something, of course, that cannot be monitored at home. Ignorance like this should not be tolerated in a city as vibrant as Bowling green. Mr Markham was a business man, he employed many people. Those jobs died with him. So thank you to those that approved of his dismissal, you are some real quality medical professionals . 6/13/2024 STILL ANGRY!