Ann Martin 04 September 2025

Go somewhere else or be prepared to wait and wait and wait
We have to travel 3.5 hours to get here, had to come the day before surgery for a 10 min blood draw, we had to be there before 1pm for this to happen. We arrived at 11:45, parked in the blue garage where we were told. Finally at 3:00pm he was called back to get his blood drawn. We waited 3+ hours and zero communication. Then we had to pay $9.00 for parking in the garage. I have never had to pay to park at a hospital, that is so wrong on so many levels. Surgery day has started in the same manor. We were told to be here at 6:30am for a 8:00am surgery. We waited and waited again NO communication. Finally at 8:15am we were gathered in group like a cattle call and taken upstairs when I asked why the delay no one had an answer and one person blamed the doctor. At this point I’m just shaking my head…This system is obviously broken.

Amy Lilly 03 July 2025

I would never recommend Jackson Health to even my worst enemy
If I could give this hospital zero stars I would. My father admitted himself because he was having an allergic reaction to his chemotherapy. The hospital gave him ZERO medication in the 24 hours that he was there. Additionally, my father has a nephrostomy bag and needs assistance using the bathroom. He would call for the nurse, and the nurse would never come. Then when she would come, she would make horrible comments such as “I already just helped you go to the bathroom.” The food was deplorable as my dad received a cold sandwich on his tray to eat. When I came to get him released from the hospital, the doctor wanted him to stay to finish his IV. Upon closer inspection my dad was never hooked up to the IV and had been telling them that the nurse never re-hooked him up. I took my father across the street to the university of Miami. It was a complete 180 experience. He was immediately diagnosed with a UTI and treated for the open wounds that he was suffering from all over his body. Do yourself a favor, if you have insurance go elsewhere for care.

Kelly Dominguez, Esq. 15 May 2025

Just another day at Jackson…
The ER Dr failed to review the records correctly and told me incorrect information and thereafter recommended unnecessary medicine for my 2 year old. I ask two times are you sure the results show positive and she reassured me. Gave him strong IV antibiotics, when I was admitted to Joe DiMaggio same day (after I requested transfer) the specialist told me all the medicine administered was unnecessary since my child had a viral infection. Jackson ER Doctor wanted to prove a point to just administer medicine without listening to my concerns - which I ended up to be correct. A medical degree doesn’t make you superior. I asked common sense questions and they make you seem like the bad guy for doing so. As an attorney I deal with doctors making mistakes all the time hence why I was so involved asking questions about the Dr opinions that day.

J 25 March 2025

On so many levels, this was just the worst hospital I've ever encountered
Gross incompetence from multiple teams created issues that ranged from annoying (constantly changing the time of my procedure, phone systems down, not knowing how to direct me to the appropriate location within the hospital) to dangerous (junior residents deciding to change protocols agreed upon with senior surgeon, unexpected post procedure complications that were not properly identified by ER, a 12 hour post-procedure delay in taking me to the ICU because they had no bed for me--apparently a common problem there). I chose this place on account of a well-regarded specialist, but, given everything that happened, I doubt I'd do it again.

Mikhail Nikeenko 26 February 2025

They don't care about the time or opinion of the patients
The worst service of all clinics. They schedule an appointment for an operation at 6:30, knowing that there are other patients ahead, as a result, the operation takes place after 3-4 hours at best, you should spend all this time sitting in the hallway with you hungry kids. They only think about themselves and explain this by saying that if someone doesn't come by appointment, they could see other patients.

Genny McCann 28 January 2025

I would like to sue for this incident
I meant to write this review like a few months ago , where do I start… so back in the summer I gave birth to my first baby everything was going perfectly smooth however when the training student “ doctors” came in and one of them gave me an impression she was very aggressive for no reason ( I wasn’t wrong). Fast forward during my pushing process ( it lasted about 20 minutes ,maybe a little shorter or longer ) the exact doctor I mentioned earlier took out a scissor and made a cut without asking for permission. I’m here to fight for my right since she injured me during birth . And I know for a fact I saw it and my mom who was in the room also saw it that she cut me.

Laresha Gilmore 01 January 2025

The overall experience with the hospital itself was not ideal
I visited Jackson Memorial Hospital for a seizure and spent several hours waiting in the emergency room. The emergency room appeared overcrowded, with patients waiting in the middle of the hallway, likely due to limited space. I was in Miami for a cruise, and unfortunately, this experience didn’t leave the best impression. If I were to have another seizure while in Miami, I would likely seek care elsewhere.

Elizabeth Wheeler 13 November 2024

Left in the hallway for six hours no water no pain meds
My friend was hit by a truck while driving a golf cart while on vacation in Key West. He was found unconscious in the street and life flighted to Jackson Memorial. They ran tests then put him in a room. Once they found that he only had a concussion, they put him on a gurney in the hallway and gave his room to someone else. While in the hallway for 6 hours, NOT ONE PERSON CAME TO CHECK ON HIM OR BRING HIM A GLASS OF WATER! HE DIDN'T GET SO MUCH AS A TYLENOL FOR PAIN. They were rude without an ounce of compassion. I highly suggest that you stay as far away from this hospital as you can.

Sonia Cohen 08 November 2024

My procedure at Jackson Memorial Hospital was a horrible experience
I just had a procedure done at Jackson Memorial Hospital and it was a horrible experience. The nurses and technicians were not very professional. They did not inform me of what was happening before or after, When, I woke up, no one was there. They left me in the corridor for a long time until, I called someone to help me… Due to complications, they couldn’t finish it; yet the doctor took off and never explained anything to me…. Insensitivity and not professional… I will not recommend Jackson to anyone one and I will not have anything done there.

Bojorquez Zayly 14 October 2024

Do not come here unless u want to be unheard and belittled.
This hospital literally sucks, i came in by ambulance and couldn't breathe also with a history of asthma and super congested. These supposedly "trained medical professionals" told me and i quote " you THINK you can't breathe but you can " and basically explained everything as if i was overreacting when i've had a history of terrible asthma attacks for 11yrs now. The nurses were literally taking pictures instead of hearing me or from what i read, other patients as well. Terrible.