Ana Martinez 27 October 2025

Don’t let them jerk you around like they did my mom and family
This is basically the hospital where all other local hospitals dump their patients when they have washed their hands clean of the patients case. They take everyone local without looking at their charts. My mother was taken to Jackson Memorial and died upon arrival because their pulmonary team had issues switching the ECMO machines from the previous hospital to theirs and they paddled her back only to announce she had total organ failure due to the cardiac arrest caused by the trauma the ECMO causes. They did not check her chart and failed her as they received her to be evaluated as a lung transplant recipient but it was clear she would not have survived the transplant let alone the ECMO. Dr. Juan Salgado Campo accepted my mother without seeing her chart, which he admitted that to our family. The first step to prepare a patient for transplant is the ECMO. He made my mother go through that procedure without having any information about all her underlying medical issues. He could have told the other doctor at the previous hospital the truth that her condition was too serious and End Of Life Care conversations needed to be had. They subjected her to a gruesome procedure that clearly was not going to save nor prolong her life but instead took it. Upon meeting him he said we have to ‘let her go’. He promised Comfort Care would include a doctor and a nurse in the room with you in the final moments when they unplug the patient, but it’s a lie. He came in and said is everyone here that should be here and tweaked the ECMO settings without a word even though they nurse had not upped her sedation in preparation and he exited the room. I had to run to get the nurse to beg for more sedation when she began to show signs of discomfort. She said she had to ask permission although we were explained that endless sedation would be given when the patient showed signs of air hunger. Our family witnessed a terrible passing where my mother grimaced and showed signs of visible air hunger even opened her eyes despite them repeatedly ensuring us that the morphine drip would make her look peaceful. Do not trust Dr. Salgado and his team. He mentors a woman named Villamizer who he sent to give the grave news that we had to pick a date for her passing because he couldn’t do it himself and she promised she’d be there throughout on the day too but she wasn’t and neither she or Salgado presented themselves after her exact death which was 4:30 pm and their shifts ended at 7pm. I’m very scared that other families will go through this. Always demand from the doctors the diagnosis, prognosis and end of life options.

Monica 26 October 2025

All in all, a bad experience and please look elsewhere
I've never had to write a negative review about any place...You’d think losing a loved one would be hard enough — but then to find out that staff "lost" jewelry of a dying old woman is just heartbreaking. Staff told me where they had last placed the jewelry — inside the medicine box, which only staff have access to. It’s honestly the lowest thing someone could do, you trust these people to take care of your dying relatives and instead they steal valuables. My family and I are devastated. The jewelry that was taken meant so much to my grandmother — it brought her a sense of comfort, therefore she never wanted to take it off. It wasn’t just jewelry; it was something deeply sentimental. Now it’s gone, and every time I think about it, I’m filled with sadness and disbelief. Please don’t trust hospitals with your loved ones’ valuables, people are cruel in this world. Lesson learned. On top of that, she was shoved in a corner of a room where it makes it impossible to stay long with your dying loved ones.

Sonia Martinez 20 September 2025

This was not the standard of care we hoped for
My sister was seen here after an emergency fall at the Eye Institute next door, and unfortunately the experience was very disappointing. She was placed in a corner room that was about the size of a closet. The sink was dirty with soap or dried paint all over it, and the floor looked like it hadn’t been broomed or mopped in a long time. It took nearly the entire day just to receive her x-ray and bloodwork results. What made things worse is that the doctor never once came to speak with us — only the nurses and techs communicated with us. While I appreciate their efforts, we expected better communication and professionalism overall.

Ann Martin 04 September 2025

Go somewhere else or be prepared to wait and wait and wait
We have to travel 3.5 hours to get here, had to come the day before surgery for a 10 min blood draw, we had to be there before 1pm for this to happen. We arrived at 11:45, parked in the blue garage where we were told. Finally at 3:00pm he was called back to get his blood drawn. We waited 3+ hours and zero communication. Then we had to pay $9.00 for parking in the garage. I have never had to pay to park at a hospital, that is so wrong on so many levels. Surgery day has started in the same manor. We were told to be here at 6:30am for a 8:00am surgery. We waited and waited again NO communication. Finally at 8:15am we were gathered in group like a cattle call and taken upstairs when I asked why the delay no one had an answer and one person blamed the doctor. At this point I’m just shaking my head…This system is obviously broken.

Amy Lilly 03 July 2025

I would never recommend Jackson Health to even my worst enemy
If I could give this hospital zero stars I would. My father admitted himself because he was having an allergic reaction to his chemotherapy. The hospital gave him ZERO medication in the 24 hours that he was there. Additionally, my father has a nephrostomy bag and needs assistance using the bathroom. He would call for the nurse, and the nurse would never come. Then when she would come, she would make horrible comments such as “I already just helped you go to the bathroom.” The food was deplorable as my dad received a cold sandwich on his tray to eat. When I came to get him released from the hospital, the doctor wanted him to stay to finish his IV. Upon closer inspection my dad was never hooked up to the IV and had been telling them that the nurse never re-hooked him up. I took my father across the street to the university of Miami. It was a complete 180 experience. He was immediately diagnosed with a UTI and treated for the open wounds that he was suffering from all over his body. Do yourself a favor, if you have insurance go elsewhere for care.

Kelly Dominguez, Esq. 15 May 2025

Just another day at Jackson…
The ER Dr failed to review the records correctly and told me incorrect information and thereafter recommended unnecessary medicine for my 2 year old. I ask two times are you sure the results show positive and she reassured me. Gave him strong IV antibiotics, when I was admitted to Joe DiMaggio same day (after I requested transfer) the specialist told me all the medicine administered was unnecessary since my child had a viral infection. Jackson ER Doctor wanted to prove a point to just administer medicine without listening to my concerns - which I ended up to be correct. A medical degree doesn’t make you superior. I asked common sense questions and they make you seem like the bad guy for doing so. As an attorney I deal with doctors making mistakes all the time hence why I was so involved asking questions about the Dr opinions that day.

J 25 March 2025

On so many levels, this was just the worst hospital I've ever encountered
Gross incompetence from multiple teams created issues that ranged from annoying (constantly changing the time of my procedure, phone systems down, not knowing how to direct me to the appropriate location within the hospital) to dangerous (junior residents deciding to change protocols agreed upon with senior surgeon, unexpected post procedure complications that were not properly identified by ER, a 12 hour post-procedure delay in taking me to the ICU because they had no bed for me--apparently a common problem there). I chose this place on account of a well-regarded specialist, but, given everything that happened, I doubt I'd do it again.

Mikhail Nikeenko 26 February 2025

They don't care about the time or opinion of the patients
The worst service of all clinics. They schedule an appointment for an operation at 6:30, knowing that there are other patients ahead, as a result, the operation takes place after 3-4 hours at best, you should spend all this time sitting in the hallway with you hungry kids. They only think about themselves and explain this by saying that if someone doesn't come by appointment, they could see other patients.

Genny McCann 28 January 2025

I would like to sue for this incident
I meant to write this review like a few months ago , where do I start… so back in the summer I gave birth to my first baby everything was going perfectly smooth however when the training student “ doctors” came in and one of them gave me an impression she was very aggressive for no reason ( I wasn’t wrong). Fast forward during my pushing process ( it lasted about 20 minutes ,maybe a little shorter or longer ) the exact doctor I mentioned earlier took out a scissor and made a cut without asking for permission. I’m here to fight for my right since she injured me during birth . And I know for a fact I saw it and my mom who was in the room also saw it that she cut me.

Laresha Gilmore 01 January 2025

The overall experience with the hospital itself was not ideal
I visited Jackson Memorial Hospital for a seizure and spent several hours waiting in the emergency room. The emergency room appeared overcrowded, with patients waiting in the middle of the hallway, likely due to limited space. I was in Miami for a cruise, and unfortunately, this experience didn’t leave the best impression. If I were to have another seizure while in Miami, I would likely seek care elsewhere.