Marie Edwards 19 March 2025

Don't ever take me here. Let me die first, then cremate me
I only chose this hospital as it was closer, nicer, newer. My mother's experiences were mixed. The last incident with my mom resulted in her death. On 10/6/2024 she’d been seen at St. Rose de Lima for mental issues; and dropped off at the door like a parcel less than 24 hours later. They did nothing for her. I was in the shower when the transport people came by. The hospital didn’t give them my contact information, her unit number for the townhome, or let them know she needed help up the stairs. On 10/9, she was hallucinating, some of the last videos and audio I have of her. As a result, I called de Lima and they said they had given her NOTHING for her mental issues. Not trusting them, I called for an ambulance and had my mom brought here. From 10/9 to 10/31, she was in their care. During that time, I have NO idea what she went through. I have no idea what they did to her. She went from talking to slurring words, to not knowing how to work her phone. As it turns out she had 1-2 strokes. Did they tell me? NO. I had to learn it from her. And, I’m not quite certain what else happened that she couldn’t verbalize. She literally told them it was okay to tell me. I was her primary caregiver, lived with her, and was her next of kin. The case manager didn’t mind calling me, and definitely wasn’t thrilled at my transportation issue. She didn’t mind excusing me of lying either. As my car had broken down in September – which I still can not afford to repair or replace – I wasn’t able to check on her as much as I wanted. At one point they had to put mittens on her because of some issues. Did they call me to calm her down? NO. Did they tell me? No. How did I find out? Created an account in her name to access the records, which I have in my possession. They kept moving her from room to room so she didn’t know where she was – and, again, didn’t tell me at all. They sent home a barely functioning vegetable on hospice and gave me no idea of how to care for her. She should’ve been in a hospice facility. I had no idea what functions she had or lost, even the hospice people were surprised I was kept in the dark. She died on 11/9. Here I was alone at night and discovered her cold, dead corpse. A note to first responders and anyone who finds me … don’t take me here.

Ryan 04 February 2025

Extremely corrupt hospital... Straight up evil
Literally the worst hospital I've ever known. Wife goes in for a stomach flu, gets charged +$71,000. All they did was give her some anti nausea meds and an IV to restore fluids. Also the IV wasn't even dripping half the time and when we notified the nurse she was angry and then later swapped it out because we were correct. They wanted to hold her for several days (really? for a stomach flu?) and we declined against doctor's orders (which they were also upset about) as they were clearly trying to scam us out of even more money!! $71,000 dollars... that is not a typo.

Feleicia Brown 20 December 2024

Worst nurses ever
Left my dad in the hallway for 6 hours, didn't give him anything for pain nothing to eat or drink while being diabetic.

Edward 30 October 2024

This is not where I'd take my love ones. Beware
I got to this ER area at Henderson Hospital at 7am. The check in staff was great but everything else just went down hill from there. I finally got a bed to lay on in the back but in a hallway. Watching them grab other people as the day and night went on to take upstairs to an actual room. These people weren't even here anywhere close as long as I have and I'm having surgery. 10:30pm and I'm sleep in a hallway.

Christine Ardito 14 October 2024

Absolutely disgusting service, a horrible hospital.
If I could give it zero stars I would. My husband had a stroke, he was on meds, he waited 3 days for an echo and mentioned he wasn't sure he wanted to wait any longer. A nurse shoved an AMA in front of him, had him sign it, without advising what it meant. They never called me, his wife, I was out running an errand. He texted me to tell me they booted him out, He had a brain stem stroke and his right side was not functioning well. They wouldn't let me use a wheel chair to assist him to the car.

Charlotte Hansen 15 June 2024

Awful mistreatment by nursing staff
Taking any more time out of my life is not worth the review for my experience I had last night. Kept in the hallway w/o so much as being asked if I needed anything let alone trying to get the attention of the staff. I left AMA and followed up with my primary today. Usually, I have had great experiences through very hard times. Yesterday, was not their day. 6/14/2024

Aaron Carter 17 July 2023

6 hours wait in the hallway in pain
If I could give no stars I would. Waited for 6 hours in pain and they had me laying in a hallway.

Josephine Garcillas 04 August 2021

Unacceptable
Been there for 6hrs because of blood pressure reading at 236/136. They did blood work and cat scan. Both came back ok. Physician who saw me said he ordered high blood medicine for me!!! It’s been 6hrs since everyone who came before and after me got their medicines handed to them in the lobby!!! Mine hasn’t come yet! When I asked the front desk receptionist to check on my work order she gave me an attitude saying she is only the check in nurse!!! I replied and said I can see that but there is no one waiting in line to sign in and if she can’t help me then who can!?! She looks in the computer and says oh there is an order but they are waiting for a room!!! Liar! The second I left at least 3 others energy staff crowded around her looking at her monitor then eye on me! I know someone messed up!!! I’m beyond pissed!!! My blood pressure has been up since the sickness I got here and it takes them more than 6hrs to give me something to bring it down!!! This is poor patient care if you ask me!!! I have been here many many times before and never have I had this experience here…. I’m pretty sure the the staff on shift who failed today!!! Some dropped the ball for sure!!! Unacceptable