Gustavo Perez 21 August 2026

Such a terrible hospital that I would only suggest going to as a last resort
My dad went to Banner Ironwood after cutting his hand with an electric saw and was stitched up and sent to Banner Desert since they couldn't handle the surgery. We brought him and got him settled. A surgeon was supposed to be ready to operate but he decided to leave for the day when we got there. We stayed most of the first night and the nurse came in maybe twice over twelve hours and one was because she was changing shift. Dad was understandably on a food restriction and was told surgery would happen first thing in morning. That didn't happen as surgeon came in late. Now he was in the schedule for the afternoon at 3. Dad had now been without food for 24 hours. We got to 3 and surgery didn't happen because hospital forgot to call his cardiologist for clearance. Was told surgery would be next day. Nurse didn't apologize at all, it was just business as normal. At 6 suddenly nurse came in and said we are taking him in to surgery now. He was upset but at least it was happening. He was taken back and prepped and while on the operating table he was told that the anesthesiologist hadn't showed up even though he was supposed to be there. Again he was cancelled. They brought him back and by that time kitchen had been closed so all he could eat was random apple sauce and crackers that they had in some drawer. Now we are waiting for what comedy of tragedies this second rate hospital will have in store. Banner Desert - I've seen all your lame responses to the multitude of complaints here. Please just skip it since, obviously, nothing will actually be done and no learning will take place.

JoEllen Evenson 05 May 2026

Expect to undergo torture at night
After a total knee replacement (my block was no longer working to alleviate my pain). My night nurse rolls her eyes and says over and over that “nothing more can be done until morning “. I was awake and in extreme pain the entire night. So folks, keep this in mind if you have a serious surgery. Night shift nurses a 1 star. The nurses apparently don’t want to bother the doctor. I had to remind my nurse that she was my “advocate”and she was violating my patient rights. (I’m also a nurse). My day shift had my pain under control within 30 minutes. I couldn’t believe that my night nurses were so complacent. SAD!!

s rahman 21 April 2026

There was a mix-up where he was given a medication that wasn’t intended for him
We had a recent ER visit with our 11-month-old, and there was a mix-up where he was given a medication that wasn’t intended for him. He ended up pushing it, and it fell down. Just a gentle note to other parents—don’t hesitate to ask what medication is being given to your child and what it’s for. It’s always okay to double-check and be involved in their care.

Claudia 04 April 2026

Changed my life for ever by ruined it
I went here thinking it would be the happiest day of my life instead it was a day that changed my life for ever when they took my children from me due to a FALSE positive I fought 5 and a half months to get my babies back I had proof to show that the test was wrong and no one acknowledged anything I wasn't able to care for my new born or my 4yr old for 5 months and on top of that when my baby was born they deprived her of oxygen I have it on video

Laura Palmero 18 March 2026

These people have no regard for patient safety
Horrible Place!!! My nice is 41 week and was schedule for an induction of labor today at 6am. The hospital cancel the appointment stating that they didn’t have availability for her, when this was something scheduled, and they told her to called back at 9. At 9, they told her that they didn’t have availability for her and that they couldn’t say when she could go in. That is ridiculous! We spoke with the representative and told her that it was a risk for her and the baby as the time passed, I told her the longer we wait the more risk you put them because the baby can defecate and aspirate, her answer was that it would be normal, that is crazy.

Emily Stong 24 February 2026

Absolutely terrible experience in the ER!
Took my 2 year old son after he had a nasty fall and has some serious injuries. We waited for 1.5 hours before we were seen, and then sat in the room for 3 more hours with barely anyone coming in to check on him. My husband had to go find a doctor because we waited so long. They said there was nothing they could really do. We also received conflicting advice from all the nurses and the one doctor we saw about whether he needed an Xray or not. When we finally did get the Xray done, the Xray tech didn't even bother asking if I was pregnant or not since you're not supposed to be in the room if you are pregnant. He was about to take it when I stopped him and asked if it was safe for me to be in the room and then told me no and to get out. Good thing I stopped him. Then they finally came in and discharged us even though we had asked them to clean up one of his wounds and dress it since it was still open. They reluctantly said ok and barely cleaned it and sent us on our way. Suddenly I got a call today that there are 2 prescriptions at their pharmacy that we need to go pick up. We were not informed of any medications/ointments that he needed. Would never return to this location. Also I am definitely sick, and am sure I picked it up from the hospital (which I understand...it is full of sick people) but it just makes me wonder how well they clean the rooms and the lobby.

Alexander Reese 10 February 2026

Sat in the ER lobby (after being taken by ambulance) for 7 hours
I had kidney stones and sat in the lobby in excruciating pain while a lady with pink eye who came after me got into the back before me. Went to talk to the nurse up front as, the banner texts told me to do, if my symptoms got worse and the security guard jumped to her defense for no reason...

Laurie Haas 01 February 2026

They now owe me $900 and keep making excuses
Had surgery here in November. They made me pre-pay my estimated out of pocket before billing insurance. They now owe me $900 and keep making excuses why they can't return my money. Insurance has settled the bill so the refund is long overdue. Today when I called, the rep told me their CEO went on vacation and spent my money. Got transferred to the refund dept and that person told me it has to "be reviewed" and it will take another 30 days to do that and then refund me. By this time they will have had a free loan from me for almost 4 months. Go elsewhere for treatment!

Ana Mejia 28 January 2026

I rather drive 15 miles to another hospital!
Banner Medical Center and all of their hospital facilities are the lowest. They hire people that have no compassion like they claim to. If you are a minority please I beg you do not go to any Banner or take your children there. They will make false claims against you and will never take accountability for their wrong doings. The horror stories I have dealing with Banner is unreal and they claim to be the best. I rather die then be taken here. Stay far away if you can’t pay them or feel like you are really ill they wheel you to the street Donbson Rd and leave you there! I have witnessed it with my own eyes.

Casey English 22 November 2025

Hurry up and pack your bags! Visit Desert Bummer today!
I highly recommend Desert Bummer if you: -Enjoy repeating the same patient history to every doctor, nurse, and technician you see. Recordkeeping and information retention are not areas in which the hospital excels. Not even sure these concepts exist there, actually. -Enjoy being ignored. No one actually listens to you anyway, as evidenced by your mother-in-law's admittance for 2.5 days and somehow realizing they STILL missed diagnosing her fractured hip. Big Desert Bummer. -Love sitting around in limbo. Procedures take hours, and doctors, woops, I mean, "hospitalists" (emphasis on finger quotes) generally see each patient for a total of 2 minutes. Nobody has an answer to "When--?" It's all shrouded in mystery, keeping things very exciting! -This hospital is GREAT if you love getting lost! The hospital lacks signage directing you where to go, whether it's to the W Tower or to the elevators. But that's okay, because you are sitting around in limbo anyway. -Insider bonus: the cafeteria food lacks promptness and flavor.