Regina B. 20 January 2026

They released me from ER with a large blood clot
On Nov. 7th, 2025, the ER released me from ER with a large blood clot in my thigh and with my leg and foot twice the size. They did not tell me that a blood clot could break away, causing DVT or ME. They inferred that apixaban would eliminate the large clot (later found it does not). Nineteen hours after my release, I was readmitted in a life-threatening condition. Three days later, I had surgery to remove large blood clots in my thigh and clots in my abdomen. If I had known the truth, I would have objected to being released. Per another ER doctor, they should have kept me for observation, put me on a Heparin drip, and ordered additional tests such as a CT of the abdomen. By them not telling me the truth, I could have died. They put undo stress on me and my family.

Yared Munoz 14 November 2025

They didn't want to treat me and operate on me again
I arrived from your hospital, I arrived in a lot of pain, I couldn't stand the pain, my gallbladder was inflamed and my whole body was swollen and I was crying from the pain. I arrived thinking I was going to die. The nurses were kind, they took good care of me, they gave me the medication, the swelling went down a little. What I needed was for them to perform emergency surgery and everything. This doctor wanted me to go to the Abarzo campus hospital because once again he told me he was the only one who was waiting for me. I didn't expect him to operate. I wonder why he didn't want to operate. And I do, but they wanted to give me pain medication. I suffered a lot, at least they gave me medication for you outside, but no, how unprofessional, how the doctor, instead of saving my life, is condemning me to pain. And I wanted him to operate on me and treat me. How sad, right? What a joke of doctors, if only they knew the pain I'm carrying. And sometimes I wonder how much your service was worth as a doctor. I had another option to leave. California. It does nothing.

connie eden 22 September 2025

I would give them a -5 but it doesn't allow you
This place is as bad as county they treat you horribly don't send loved ones here unless you want them to die

Courtney Marie 03 September 2025

I will never set foot in that hospital again
Awful hospital....soon you will be sued for the malpractice and disrespectful staff. This needs to get investigated cause it's absurd how disgusting the hospital bathrooms are and staff is so unprofessional. Do not go here they don't care.

ernesto mason 20 August 2025

Amazing how poor the quality has gone down the drain
Starting from the restrooms being in horrible conditions, both in the emergency room waiting area to behind the double doors where the nurses are. The nurses just sitting chitchating and cussing and on there personal phone looking up social media or applying for jobs online instead of caring for patients. My physician Nathan was excellent, some guy with neon nail polish was the worst.

Kadri Haggerty 13 April 2025

I would like to say i had absolutely horrible experience er
Maybe is normal day for nurses but it,s absolutely unacceptable for me nurses already are mad at me when they just meet me. They come my room like a mad wolf's. Not introducing themselves and what they going to do. All 3 of them talked with raising tone of voice together what is make me so scared. When I asked multible times what is they names one of them asked why, why. Hey do pt have rights to know who taking care of them and what kind care pt receiving? One of them start screaming at me :" don't you tuch me" while I am just trying to reposition to get comfortable. Turns out her name was Linda. Please do not go under her care. She will treat you without dignity, respect, soul and heart. Very rude and unacceptable behavior. Other nurses behaind nursing station laughed out loud some event. How this kind atmosphere is ok? Finally of the blue come lifesaver Emma. Absolutely beautiful soul. She deserves million stars and thank her bottom of my heart for her help and care! Overall very bad experience. Good about this horror story...it,s give me so much power to fight for better pt care. Linda's never exist and Emma's taking over. Wish me luck. Love,hugs prayers

Jasmine Lemons 10 April 2025

We were not treated with the compassion and professionalism that we expected
On April 1, 2025, our younger brother was admitted to the hospital with life-threatening injuries. Upon our arrival, we were informed by a chaplain named Todd that our brother will not survive. He advised us to take him off life support, as his injuries would cause swelling that could lead to a heart attack. Shockingly, no surgery was performed even though his parents were informed it was, and for four days, they kept him in the same bandages without disinfecting the wound to prevent infection. Additionally, the hospital staff did not realize he was a minor until the second day, which should have changed the process significantly. Proper care for a minor includes pediatric specialists and specific tests, none of which were provided until the third day of his stay. Throughout this process, as a family, we expressed our desire to continue fighting for our brother’s life and keep him on life support. Despite our wishes, the staff continually pressured us to remove him from life support. We had multiple questions, but the doctors were unable to provide clear answers. When we requested a neurosurgeon, we were told one would be available, but they never came. The more we asked questions and voiced our concerns, the stricter the hospital staff became with visitation policies, monitoring us closely and limiting how many people could visit at any given time. When the hospital tried to pronounce our brother deceased, even though his vitals were stable, all of our family members were present in support. One staff member began to exhibit aggressive behavior. She expressed frustration with the number of people in the hallway and asked us to leave. When we explained we had just arrived and were looking for a place to sit, she became even more upset, especially when we requested a neurosurgeon again. Rather than offering sympathy, she yelled at us and set a limit of four visitors, despite the fact that there were ten chairs put in the room for everyone to come in. Her actions were unprofessional, and she became increasingly disrespectful. Ultimately, she kicked us out of the hospital, even those who were not directly involved in the situation. To make matters worse, the nurses deliberately concealed their badges when we asked for their names, and we were either ignored or dismissed when we requested them. We attempted to call the emergency room, only to have the calls disconnected multiple times. We urge others to carefully consider this hospital before trusting them with the care of their loved ones. Based on our experience, we felt that our family’s needs were disregarded, and we were not treated with the compassion and professionalism that we expected during such a critical time.

Hector McFarquhar 25 March 2025

I can't tell if they don't care, are just that stupid, or both
I took my wife in because she was bleeding heavily enough that it was soaking through pad, underwear, and pants 2 to 3 times an hour. She was leaving a trail of frank blood every time she tried to stand. She had a high level of pain and was unable to walk more than a few feet. I dropped her off at the er and in the time it took to park and walk in she was already sitting in a puddle of her own blood. I tried to speak with the triage nurse about it and was told her blood pressure was fine so she probably wasn't bleeding too much. As my wife was already light headed we figured it was best to go elsewhere. Luckily the second er we went to was smart enough to realize you don't have to wait for a patient to start decompensating to address acute significant hemorrhage. Do not ever go here.

Angel Lucio 19 March 2025

Banner billing is horrible
They will bill you and when you make a payment plan through banner through a different company. Horrible place to go.

Ben Dellaperute 26 February 2025

It is hard to explain how horrible our experience at Banner was
As first time parents of a late preterm baby, we were set up for failure. To keep it brief, we had a baby at 35 weeks. We were discharged in 36 hours. Our baby lost 18% of his weight. We had seen lactation/nutrition for 5 minutes and they told us to syringe feed until he starts breastfeeding. Then she left and was too busy to return. We were then sent home with no further instructions. Luckily our pediatrician is phenomenal and told us to take him to the PCH as he was at a dangerously low weight. It sounds horrible and it is. We had no idea and we did our best to research and keep him fed but with the treatment from banner, we could have lost our child. They will push vaccines and give no financial help to those who need it. Most of the L&D nurses are brand new and uncooperative. If at all possible, go elsewhere. There are some great people who work here, but overall we had a terrible experience. This is not our first bad experience with Banner, but it certainly will be our last time dealing with them.