Melissa Garrett 08 August 2026

It was just bad bad bad care
So gross the er is so filthy and just a long wait I was waiting with my mom for 5 hours in the hallway the pa never did a full assessment and she was left with no call button we had to hunt down staff to get her to the bathroom and for pain management she had been there for two hours before we could any one to get her anything even her own prescription There was an old IV on the floor all day no one even tried to clean it up. They put us in a hallway so busy she couldn’t even rest.

Nicole Rainey 29 October 2025

Do NOT go there
Went there Saturday morning said nothing was wrong with my son. Didn’t give me a diagnosis just sent use home with a fever as well. Took him to children’s mercy after being in pain for 24 hours and he has appendicitis.

Kyle Ray 14 August 2025

Sent to collections while I was waiting for status of financial help
This is mainly aimed at the billing department. I have been in and out of the hospital six times in the past year. I landed in the hospital right at the beginning of the year. I filed put in a financial aid application that sat there forever. None of them got back with me. When I followed up with them. They denied me and I ended up paying over $2600 dollars to square things away. Come to find out there were several other charges totaling $1070.00 that we're on my account. That they sent to collections while I was waiting for the status on the financial aid application. When confronted with this. They just dismissed me and told me to work it out the the collections agency.

Karli Reichert 24 July 2025

How upper management can be ok with that?
Paid over $3k for a sleep study just to have my car broken into while I was there - parked in the lot they specifically told me to park in, directly in front of a guard stand that was left unmanned. If I’m paying 3k to stay overnight at your facility, then I feel like the place you tell me to park my car should be safe and monitored. Now I have to pay even more to get my window fixed. No word from the hospital, no apology, nothing. The staff told me this has happened on to other patients and employees on numerous occasions and that the hospital is still leaving the lots unsupervised.

Antwan Jr 17 April 2025

They didn't do their job right
My girlfriend came here for surgery, but apparently, they didn't do their job right. I guess during the surgery, they didn't take everything out, and she developed an infection. She had chills, couldn't pee, was passing out, and experienced extreme pain and bleeding. We went there to tell them what the problem was, but they made her wait in the waiting room for two hours. Then they finally took her to the back, making her wait another half hour for someone to see her. When the nurse finally checked on her, they did absolutely nothing and told her she was going to be fine and that it was normal. She was feeling off; she was in a lot of pain, passing out, throwing up, and having chills. She couldn't even get out of the car, and she couldn't pee for a whole 14 hours. After worrying so much, I made her get in the car to go to Research Medical Center, and she was seen immediately. They told her she was septic, and if she hadn't come in that night, she would have died. So please choose wisely where you send your loved ones because that hospital and the people who work there do not care about you at all.

Francey Ericson 06 December 2024

This process should NOT HAVE HAPPENED!!!!!!
I had surgery in November and I decided to stay overnight I was seen by Dr Shook’s surgical team on Friday morning and I was ready to be discharged by10:30am I kept asking about being discharged and I was told the staff were waiting for discharge paperwork After waiting 3hours, I decided I was going to leave with or without discharge paperwork and I was very upset that it was taking so long I told the staff at the nurses station that I was leaving in 15 minutes. A nurse came in 15 minutes later and completed the discharge process but not before the remote discharge person came on the speaker and went through the discharge paperwork.

Cepeha D 13 July 2024

I am livid. NEVER again
I was told I needed to prepay before my surgery. I was charged $3883.01. Turns out they based this on retail price, not insurance plan allowance. I only owed $353.68. After 5 weeks I was refunded $3529.33. My injury was stressful, having surgery is stressful. Having to pay $3883.01 was just icing. In the 13 years my husband and I have been going to St Luke’s, we have spent an enormous amount of money and have always paid our balances immediately and in full. To be treated with this level of disrespect is 100% unacceptable. I will be calling to remove our names from mailing lists asking us for donations to the Heart Institute- seriously?

Cepeha D 17 May 2024

I was told I needed to prepay before my surgery
I was charged $3883.01. Turns out they based this on retail price, not insurance plan allowance. I only owed $353.68. After 5 weeks I was refunded $3529.33. My injury was stressful, having surgery is stressful. Having to pay $3883.01 was just icing. I am livid. NEVER again. In the 13 years my husband and I have been going to St Luke’s, we have spent an enormous amount of money and have always paid our balances immediately and in full. To be treated with this level of disrespect is 100% unacceptable. I will be calling to remove our names from mailing lists asking us for donations to the Heart Institute- seriously? And the reply provides a bogus link that isn’t real- concerns? I have no concerns- I simply stated facts. Wimpy, measly attempt to make yourself look better - true sign of loser

Lance Anderson 19 January 2024

You need to price shop them
They are charging twice the national average for services such as an echocardiogram and do not disclose that prior to the service being performed. You need to price shop them because you can get the same service performed elsewhere at a much lower cost.

Tina McDowell 29 July 2023

I asked to speak to a patient advocate 3 times during my stay and never got one
I was there a little over 3 weeks for a kidney stones, line infection, unable you get enough tube feeds in to maintain nutritional needs. They sent me home knowing that I was having difficulty with nutritional needs. They refused to help me find a doctor to help manage TPN. I asked to speak to a patient advocate 3 times during my stay and never got one. My nurse case manager with my insurance company called as well request I see a patient advocate and had to leave 2 messages with not return call from anyone. I also had high blood pressure the whole time I was hospitalized and nothing was done to find out was could possibly be causing that since I have never had high blood pressure I have always be on the lower end of the blood pressure and you can see that if you look back on my previous admissions there.