Jeff Halla
02 October 2024
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Verified User
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You call this No. 1 Ranking?
Each time I come to the ER here it becomes a joke. You can hang meat in every room. You cannot transport yourself when you are fully capable of walking down the road faster than they will provide transportation. If you are going to require your transportation you need to have a dedicated group for it. And when you tell a patient they are on there way and they wait 2 hours where are they on their way from Floridia or California? Seems lack of communication on multiple levels.
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Matthew Hanson
30 September 2024
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Verified User
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Really Mayo?
Went to the ER. Got left in a hallway for 3 hours and then was given a styrofoam cup of water and a beef stick. Then Got sent home. $2,700 was my bill
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Savannah Thompson
31 July 2024
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Verified User
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This place made my blood boil
If I could give negative stars I would. I am not one to post reviews. I went there from being out of state visiting family and my baby wasn’t feeling well and they wrote it off as him being completely fine and sent us on our way. I came back to our home and it got worse so I went to his normal pediatrician and she said he had a really bad double ear infection. This problem could have been fixed earlier if they did their job.
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Ashley Mock
15 May 2024
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Verified User
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You would think being the "number 1" hospital in the country
The Emergency Department is ridiculous. I went to the ED about a month ago, I waited for three hours just for them to tell me there were 14 people in front of me. Upon checking in, I told them I am most likely dehydrated due to the medication I'm prescribed. At the three hour mark of waiting I was done. They called me to check my vitals again as I was about to leave, and I reiterated that I am likely just dehydrated and the nurse tells me "oh, if you need fluids I can hook you up to an IV."I asked to just be sent to the infusion center by a nurse triage and was told they couldn't order that.
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Leslie Tapia
23 April 2024
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Verified User
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Wasted 6 hours at Mayo
Waited for 6 hours due to a flare up they did X-rays and ultra sound for my knee they did not give me anything for my flare except for prescription like they could have given me a turidol shot to bring my flare down. The nurses did not have the best attitude.
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Frankie Payne
04 February 2024
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Verified User
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Cool thanks
Some doctors and nurses are absolutely amazing, however some not so much. Why tell a child that suffers from non epileptic seizures or spells that it's psychological. Granted yes stress can cause but she has medical issues that cause stress on her system along with POTS. Mmmm just cause she is 15 doesn't make it correct. She has had a few falls and yes I make sure to say are you steady to walk no falling cause well my back can't take much more. So what do they do put it's in her head and ignore.
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Cheyy V
14 December 2023
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Verified User
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MAYO IS A SCAM & THEY NEED TO BE ACCOUNTABLE FOR IT!
If I could do 0 I would. After being diagnosed with 2 incurable illnesses I have been ignored since Sept. every week emailing & getting all the nurses to respond for him. I called 11/4 to put in a patient experience complaint & gotten a letter 12/7 just saying sorry, saying they couldn’t get ahold of my insurance. It doesn’t take over 3 months to contact a well known insurance (BSBC) and it’s funny they stated they can’t get ahold of them but BCBS sent me all the correspondence they been waiting for and how many times they requested it. ALSOOOO I sent the DIRECT information to get ahold of the right dept to expedite it thinking it’ll help & fasten the process. Wrong. Idk if it’s a race thing because it can’t be insurance thing but DO BETTER OR KARMA WILL HIT & I can’t wait. Now I’ll be leaving this whole corporation with a satisfying relief. My pcp will now send referrals to go elsewhere for my untreated 4 month long illnesses/disability to people who I pray does better. (Rheumatologist & pain management/medicine) MAYO IS A SCAM & CALL PATIENT EXPERIENCE FOR ANY BAD EXPERIENCE BECAUSE THEY NEED TO BE ACCOUNTABLE FOR IT! Plus I haven’t been “researched or studied” while in their care.
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Patty Schmidt
05 November 2023
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Verified User
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Had to wait forever to be seen
ER waiting room very very small to accommodate the patients and visitors, nurses are having to use the waiting room like a room by bringing patients pills, doing vital signs, did not care for the ARNP she made us feel like we shouldn’t of even came to the ER and has no compassion, the nurses very nice and knowledgeable. I am just total shocked thought it would be ran the same way like the clinics and it was just the opposite. I would not recommend to come to Saint Marys ER after our experience and what worries me we will still be here for hours and it took over 3 hours of waiting to get into a room and if you get up to get your blood work drawn, take your chair with you since we came back and someone was lying down where we just sat less than 5 minute
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Richard Creighton
20 September 2023
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Verified User
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Nice customer service Mayo, really nice
My wife suffered a spinal injury on March 14, 2019, which was finally operated on at a local hospital in April , 2021. Several weeks after that, she exhibited severe shaking/tremors overall and has chronic pain overall too. Several hospitals analyzed her symptoms and determined she has Functional Neurological Disorder (FND). She is now also showing signs of Tardive Dyskinesia too. There has been little to no help locally so we finally decided to try the Mayo Clinic. Spoke to an Appointment Coordinator” who took her information. Three days later we received a computer-generated form notice informing us that the “demand for our health care services exceeds our capacity. We have thoroughly reviewed your provided materials to determine if we can add further value or treatment options to your care. Unfortunately, we are unable to offer you an appointment at this time”. So now, my wife continues to be bedridden for 20 hours a day and writhing in pain. No local hospital has a clue on what to do. I find it difficult to believe that there are that many patients with equal or more severe Neurological issues that Mayo cannot at least offer a video appointment to see exactly what my wife is experiencing.
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J Weis
07 September 2023
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Verified User
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They left such a disgusting taste in my mouth
I have no insurance so I paid $400 upfront to see a specialist who knew beforehand that I had a sebaceous cyst on my forehead, and on my head. She told me it would be around $4000 to remove both of them and that I would need to schedule an appointment. I left and never scheduled another appointment and yet they tried to bill me for another $700 after I already paid the initial $400. Olmstead medical had better service and doctors in my opinion for a fraction of the cost. I figured I’d share it with the rest of the world.
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