Leslie Tapia 23 April 2024

Wasted 6 hours at Mayo
Waited for 6 hours due to a flare up they did X-rays and ultra sound for my knee they did not give me anything for my flare except for prescription like they could have given me a turidol shot to bring my flare down. The nurses did not have the best attitude.

Frankie Payne 04 February 2024

Cool thanks
Some doctors and nurses are absolutely amazing, however some not so much. Why tell a child that suffers from non epileptic seizures or spells that it's psychological. Granted yes stress can cause but she has medical issues that cause stress on her system along with POTS. Mmmm just cause she is 15 doesn't make it correct. She has had a few falls and yes I make sure to say are you steady to walk no falling cause well my back can't take much more. So what do they do put it's in her head and ignore.

Cheyy V 14 December 2023

MAYO IS A SCAM & THEY NEED TO BE ACCOUNTABLE FOR IT!
If I could do 0 I would. After being diagnosed with 2 incurable illnesses I have been ignored since Sept. every week emailing & getting all the nurses to respond for him. I called 11/4 to put in a patient experience complaint & gotten a letter 12/7 just saying sorry, saying they couldn’t get ahold of my insurance. It doesn’t take over 3 months to contact a well known insurance (BSBC) and it’s funny they stated they can’t get ahold of them but BCBS sent me all the correspondence they been waiting for and how many times they requested it. ALSOOOO I sent the DIRECT information to get ahold of the right dept to expedite it thinking it’ll help & fasten the process. Wrong. Idk if it’s a race thing because it can’t be insurance thing but DO BETTER OR KARMA WILL HIT & I can’t wait. Now I’ll be leaving this whole corporation with a satisfying relief. My pcp will now send referrals to go elsewhere for my untreated 4 month long illnesses/disability to people who I pray does better. (Rheumatologist & pain management/medicine) MAYO IS A SCAM & CALL PATIENT EXPERIENCE FOR ANY BAD EXPERIENCE BECAUSE THEY NEED TO BE ACCOUNTABLE FOR IT! Plus I haven’t been “researched or studied” while in their care.

Patty Schmidt 05 November 2023

Had to wait forever to be seen
ER waiting room very very small to accommodate the patients and visitors, nurses are having to use the waiting room like a room by bringing patients pills, doing vital signs, did not care for the ARNP she made us feel like we shouldn’t of even came to the ER and has no compassion, the nurses very nice and knowledgeable. I am just total shocked thought it would be ran the same way like the clinics and it was just the opposite. I would not recommend to come to Saint Marys ER after our experience and what worries me we will still be here for hours and it took over 3 hours of waiting to get into a room and if you get up to get your blood work drawn, take your chair with you since we came back and someone was lying down where we just sat less than 5 minute

Richard Creighton 20 September 2023

Nice customer service Mayo, really nice
My wife suffered a spinal injury on March 14, 2019, which was finally operated on at a local hospital in April , 2021. Several weeks after that, she exhibited severe shaking/tremors overall and has chronic pain overall too. Several hospitals analyzed her symptoms and determined she has Functional Neurological Disorder (FND). She is now also showing signs of Tardive Dyskinesia too. There has been little to no help locally so we finally decided to try the Mayo Clinic. Spoke to an Appointment Coordinator” who took her information. Three days later we received a computer-generated form notice informing us that the “demand for our health care services exceeds our capacity. We have thoroughly reviewed your provided materials to determine if we can add further value or treatment options to your care. Unfortunately, we are unable to offer you an appointment at this time”. So now, my wife continues to be bedridden for 20 hours a day and writhing in pain. No local hospital has a clue on what to do. I find it difficult to believe that there are that many patients with equal or more severe Neurological issues that Mayo cannot at least offer a video appointment to see exactly what my wife is experiencing.

J Weis 07 September 2023

They left such a disgusting taste in my mouth
I have no insurance so I paid $400 upfront to see a specialist who knew beforehand that I had a sebaceous cyst on my forehead, and on my head. She told me it would be around $4000 to remove both of them and that I would need to schedule an appointment. I left and never scheduled another appointment and yet they tried to bill me for another $700 after I already paid the initial $400. Olmstead medical had better service and doctors in my opinion for a fraction of the cost. I figured I’d share it with the rest of the world.

Ann Anderson 21 August 2023

They should not be denying care for a citizen
My family member has repeatedly been denied to be seen at Mayo. Their site say : World-class care for global patients. We make it easy for patients around the world to get care from Mayo Clinic." I ’m sure they don’t deny some fat cat King or Prince from Saudi Arabia. They have received Federal and State funding, they should not be denying care for a citizen of Minnesota. This should be unacceptable.

Daniel Rojas Vasquez 20 August 2023

7 hours waiting with spine pain for MRI scan is ridiculous
I went with my older brother who had surgery from his spinal disc, and they made us wait about 7 hours. They took more than 46 mins just for the pharmacy to allow access for the nurse to be given my brother Tylenol while in pain for 7 hours straight from sitting with major back pain. Is this the best care????

Trevor Basford 28 July 2023

1 star
They deny everyone who is not wealthy.

Eric Frederick 16 May 2023

Ridiculous ER wait times
The wait time is absolutely ridiculous. "The No. 1 hospital". You would think they could have better control.