Richard Woodfield 29 April 2021

Intervention Radiography - Prostate Artery Embolization
Poor staff professionalism during procedure. I, the patient, was not the focus of their work as I had to hear about their weekend plans, how to train a cat to poop on a toilet, etc. Just awful. The procedure room was prepped wrong and did not have the needed tools. I heard multiple times that they did not have what was needed, it was back ordered, etc. The procedure was over sold to me and I felt that I was just a case to help their numbers as non-invasive treatment options were not presented. The invasive treatment as set me back, cost me money and did not work. I was on my back and could not move in the treatment room for over 4 hours. When I asked questions about what appeared to be going poorly, they just turned up the music. Just a horrible experience do not get this treatment!

Richard Woodfield 29 April 2021

Intervention Radiography
I was oversold on a treatment. My condition was aggravated and the treatment did not work. It was invasive and caused me a great deal of pain. I was not fully informed of the potential outcomes and more non invasive options were explored. I was lead to believe with too much encouragement from the treating doctor to submit to his procedure. I am out the substantial costs. I found the procedure room to be staffed by very unprofessional practitioners. The procedure room was set up wrong, they were missing needed treatment items and I heard discussions about items being on back order. I had to listen to conversations about how to train cats to poop on toilets, plans for the weekend, tech/nurses getting questions answered by my treating physician for classes they were taking. When I asked questions about what seemed to be difficulty with my procedure, they did not answer me and just turned up the music. As the patient, I was not the center of this experience.

RAH Admin 30 October 2019

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