Brian Brooks 01 May 2026

0 stars for cost
Just to sit in a room to see doctor for 20 minutes they charged $1300 dollars just for the room. That doesn’t even include the Dr’s bill for seeing me. How is that even possible. No wonder why people can’t afford to be sick. Got to find a Dr not affiliated with Cleveland Clinic.

charnygirl 06 April 2026

Complications
Had a face/neck lift Aug 7, 2024 by Doctor Zins. Ive had nothing but problems from tbe start. A feeling of being strangled from it.

Suzanne Thorneycroft 10 March 2026

I have never dealt with such an incompetent medical system
If your idea of medical care is being passed between 3 offices, spending hours on the phone, being told they can only take info by paper from other offices (even though its all in mychart) then confirming they have the fax only to say they never actually received it and generally wasting your time - this is the black hole for you! Absolute joke. I'm absolutely sure they make it as aggravating as possible to ensure you never make an appointment. No idea how CC functions, because at the most basic level of scheduling, it's a total failure.

Melissa Stoffel 13 February 2026

They misdiagnosed me and almost cost me my life
Worst experience ever. Went for a second opinion of my severe heart failure and they knew nothing about me nor did they read my file. Never would recommend. They do shoddy work.

Sun Shine 05 February 2026

Poor service
PCP requested referral to Cardiologist. Cleveland Clinic called 4 months later. Hope no one dies before they get an appointment.

Matthew Ross 28 December 2025

So much for being a non-profit organization to help people
I did not receive the standard of care that the Cleveland Clinic is known for during a cardiologist visit! When I disputed this with the ombudsman’s they checked with the parties involved and then I got a letter from the Ombudsman’s office that basically said word for word what I told them except from the provider’s mouth this time and while it was in dispute, they sent it to collections anyway. I also asked for clarification some lines of an itemized bill and they didn’t even clarify those before sending it to collections anyway! Said collections office is also owned by the Clinic!!!

Rebecca Fang 20 November 2025

I have never got any above 1 star experience with Cleveland Clinic
It announces itself as a non-profit organization, but every time I feel they simply want my money and require me to do non-medical necessary tests/procedures, otherwise they refuse the service. I have always been trying to avoid going there.

Jared Fulcher 30 October 2025

Billing practices needs investigating
Doctors are great, but billing practices are borderline fraudulent. They will charge more than insurance EOB states then force you to spend hours fighting it. This has happened to me twice now. First time I assumed it was a mistake. Second is a pattern. I have reported this to the OH AG.

Amirah Moreno 29 October 2025

Go somewhere else where they actually care
Worse place on earth to trust with your family, if they come in with one severity they will leave with a few more due to lack of care and the ombudsman are a joke as well.

George Haji Hajjar 15 October 2025

The billing department is the failure
You are not allowed to pay what you can afford. The billing department dictates the set amount. The only explanation their employee gives you is that, this is all our system allows to give you and they cannot give you lower payment. When you ask to speak or ask a supervisor for assistance, nothing changes. Why do other hospitals give you BETTER pay options and the Cleveland Clinic does not? Payment plans must be negotiable. Hospitals are expected to work with patients to establish a manageable payment plan. If it was not for their billing department I would give a better rating.