Imani Harris 19 February 2025

Mother died unexpectedly under their care
Refused to let us transfer her. Didn’t call us to inform us of her emergency surgery until that night when everything went left field that morning. Told us she was on life support and we needed to take her off just for us to take her off and she continued to live for another 3 days living off a morphine drip.

Jason Thrift 12 February 2025

I filed a complaint 2 times, no response
If I could give a zero I would. I have asked to speak with someone or management with no results. They just don't care and have zero empathy. If I don't receive a response then the information I do have will be turned into the authorities.

Yvonne Smith 05 November 2024

The wait in this ER is the worst I’ve ever seen.
I understand prioritizing but 5hrs and counting is ridiculous. We already got the lab results in the My Atrium portal and still haven’t seen the doctor.

Kelly Berry Kempf 28 October 2024

Go in with an aire of skepticism, please proceed with caution.
My family and I had an inexplicably poor experience at this hospital. My mom had an accident and was taken the the emergency room. Her hip/femur were operated on, and I believe the surgery went well. It was only after the operation that the care completely derailed. My elderly mom ended up being kept in the hospital for 18 days, with little to no physical therapy - and not a single shower. I live abroad and so was unable to be present and advocate for my mom as I would have liked, but I presumed she was in good hands at the hospital. That was a huge mistake. After several days post-op, my mom was told she was going to go into a rehabilitation facility when a spot opened up so she was given several choices and told to prioritize them. She did. The next day she was told she chose a facility for “acute care” which she did not qualify for, and asked to pick another facility. So she picked another. The next day, was told again that this facility was for acute care. Why offer them to her if it is not an option for her? This went on for days. Finally she picked a facility she was eligible for but by the time the administration got her in - weeks after her surgery - her insurance was no longer willing to approve the rehabilitation facility, and said she needed to be sent home. She was sent home in a state that should honestly be illegal. She is a widow - we lost my father at this hospital less than two years before. She lives alone. When coming home, she hadn’t even been given enough PT at the hospital to confidently step up the one step into her house. She was in the hospital for too long, and received little to no PT. This erased any of the good done by the surgery. Her recovery was derailed, and she never recovered. 1.5 years later she was still in chronic pain and unable to walk. She recently had a second surgery at Atrium Mercy and the experience was night and day. The care and attention of the surgeon, nurses and the level of concern and diligence of the PT staff was so refreshing. I would highly recommend Mercy if you have the choice. Just be sure you advocate for yourself and your loved ones in Pineville.

Ken Beaty 07 August 2024

Beware of leaving a senior here alone
You’ll get the best possible treatment here within the Carolinas but understand these people have a vested interest in giving your loved ones the most financially correct option for themselves even if it’s not in the patients best interest.

DR. J 24 April 2024

Better care at the vet for a pet than I received for my terminally ill mother
I couldn't give a negative star: 1) Dr. Raman Seth is a poor physician. We went over comfort care plan for my mother in the morning that would be started that day. Later in the evening we noticed my mother was uncomfortable and found out 'Dr.' Seth never put in the orders that he said he would. This was NEVER communicated to the family. The nurses felt horrible. 2) 'Dr.' Keveson, the short 4 foot 'physician' in the cardio ICU section is feeble in his profession. He laughed at our family when we advised him we wanted our mother to have a swallow test so she could get nutrition. He always had a grin on his face as if we were wasting our time taking care of our mother. Just for his poor bed side manners our mother passed her swallow test and was transferred out of this low medical competency ICU. In addition, we had a nurse that was so rude that she should not have a job. Nurses Kelsey, Lisa, and Kaylie were great. The former nurses should transfer to a better facility before the poor practicing medical providers get them caught up in a medical lawsuit resulting in them losing their nursing licenses.

Kaylee Jade 21 March 2024

They’re the worst, Its been every single time
Take the drive, go to another atrium location… this one is hands down the rudest nurses & longest wait times.

J.R. Bishop 15 July 2023

Corrupt and should be investigated by the state of NC and the federal government
Worst hospital experience of my life. Waiting room was not even busy and my girlfriend who was vomiting and screaming in pain was forced to sit for 2-3 hours before a single test was done beyond taking her temperature. No medication was offered or given until hours 4 and 5. They told her they would schedule a CAT scan for her and we declined and chose to leave after another couple told us they had been there 8 hours and hadnt gotten their scan. Then this hospital system has the nerve to bill her for the CAT scan that we declined and was never performed!! We are going to turn to legal action if the hospital refuses to resolved this issue.

Patsy Caldwell 17 March 2023

We are very disappointed in the services
My name is Patsy and my husband Donald White ! Donald has been hospitalized since the second week in December 2022! He was taken to Atrium Main and sat in the emergency room practically all night and was sent home because of no beds. He is a diabetic and had a sore on his big toe and the doctors ignored that. The next day he was taken back to the hospital and admitted from Main to Pineville! He developed a rash on his bottom no doctors ever recommended a wound specialist to check on his rash which was very painful. The nurses did not turn him until they changed his pad. I was so disappointed in that we hardly seen doctors. My husband was transported to MUSC in Lancaster SC and we both are very pleased with the service. In just two days since he has been there we constantly have doctors, nurses and therapists in the room and a wound specialist is treating my husband for a stage three infection that he developed at the two hospitals in Charlotte! We are very disappointed in the services and I recommend MUSC to everyone!

Cody 09 March 2023

Atrium is truly all about burn and churn
I now go here for my infusions. I got a call 2 weeks prior to my last visit saying they needed to reschedule. They weren't able to get me in the following week and so it was pushed another week out. I have to work for a living and schedule these appointments accordingly. They didn't clear it through my doctor like they stated they would and now I'm required to go in every 6 weeks instead of 8 due to a low count. You'd think they'd take this more seriously and get their act together, but it shows in the reviews of this place. Atrium's customer service is a joke too, after submitting a complaint last year a 'manager of customer service' reached out through a blocked number and apologized for the inconvenience and left no name or call back on my voice-mail. Atrium is truly all about burn and churn - they care 0 about the patients, only the dollars they bring in.