DUKE UNIVERSITY HOSPITAL
2301 ERWIN RD DURHAM NC 9196848111 10 customer reviews
   1.0 out of 5 stars

By Topic
Quality - How good is this hospital? 1.0
Compassion - Do they care about you? 1.0
Trust - Do you trust them? 1.0
Relief - Did the treatment work? 0.9
Recommend - Would you go back again? 1.0



Reviews

Amber simmone 11 September 2025
Verified User
You will sit here for a minimum of 8hrs..
Worst hospital ever! Do NOT come here for any type of emergency.. no matter what you’re here for.
Lateria Hood 31 July 2025
Verified User
Please pregnant women try to find a better choice for you and your baby
As a preganant women that also is seen at the high risk clinic for the 1st lost her 20 week baby.now pregnant again I was urgently rushed to labor and delivery for my 2nd cervix shortening for cerclage and was told but doctor #1 it HAD to happen today. When we arrived to check in no one knew anything about it. Once we finally got into a room we were stationed there for more than 9 hours with no food and no water.Doctor #2 had to stay over night because they were short staff and no one could do the surgery. Which seem to be a normal thing for labor and delivery. Because thr amounts of c_sections. We stayed over night due to the fact we were promised to be the 1st for day shift to do our surgery. When day shift came they still did not see us until mid afternoon.again no food or water for pregnant women. When you advocate for yourself they tell you you HAVE TO TAKE DRUGS. EVEN IF YOU DONT WANT TO.They do not keep their promises and do not have enough hightly skilled physicians. But they do have TONS of RESIDENTS to practice on you.
Dwayne Day 15 July 2025
Verified User
Completely unacceptable behavior
I visited your hospital today to see my sick mother. I flew in from key west Florida because of her condition. Been a long time since I seen my mother…. I would suggest reviewing your security department by the emergency room entrance video footage 7-14-2025 at approximately 6:30pm. The heavy set older woman with the nasty and combative attitude would not let us finish a sentence to explain to her the doctor was waving me and my sister in together. Haven’t seen my mom in 10 years and her mental state was not good, she doesn’t know even what I look like. What a horrible experience dealing with someone so combative and aggressive, even to the point she was combative and rude to the young gentleman working the stand. She locked the door and refused us entry and wouldn’t let us explain to her the doctor is waving us in together. We were instructed by the front desk staff, they told us to return in 10 minutes, the literal nursing staff is waving us through and your security finds it amusing to lock us in and talk aggressively to us? Remember people are here dealing with emotional circumstances…. If my mother wasn’t sick and didn’t need me, your facilities would have been attending to your staff. I heard her nasty mouth as we walked away.. one day your staff is going to find out the hard way.
Sharon James 01 May 2025
Verified User
One of the top hospitals my foot
They should be last so far my experience with this hospital has been a horrific experience waiting for transportation takes hours in this place they left me in radiation for hours someone finally came in and found me can't get a straight answer from any doctor there is never a nurse around you can die before they get to you. This place is a joke
CHRISTINE 29 January 2025
Verified User
They discriminate against adults with disabilities and race
Do not take adults with cognitive impairment or mental disabilities without guardianship documents. Healthcare proxy and POA are not respected if family member is an "adult". If you call they will never return phone calls from attending physicians, nurses patient relations, supervisors or OA on duty. They also will not provide their names due to "Duke Policy". Also be wary as you can be robbed in waiting area and their staff is not equipped to handle adults with mental disabilities. They will use security to escalate situation and still not assist patient with correct treatment even if documentation is provided. Also, emergency Department bathrooms are full of feces and no paper to wipe your hands.
Jayda Collins 05 January 2025
Verified User
DEFAULT
wait time terrible
Gabriel H 11 November 2024
Verified User
Run forest run.....!
This is how I would tell all the patients, to run and get out of this hospital!
Mary Tunstall 15 October 2024
Verified User
They bragged last year about shorter times in ER. That is BS.
Got there before 12 noon with chest pain. They had major tests completed well before five pm which confirmed I did not have heart attack. I was discharged around 2:30am next day which was 14+ hours later. I was told I was not sick and I would have to wait for discharge with no ETA despite the fact that I told them I was in really bad pain from a bulging disc in my neck. I was not asking them to treat my neck. Took them about 15 minutes to do the discharge. I was not the only person sitting there for a long time. BTW, one of my doctors had suggested I get the chest pains checked out.
Rachel Helms 03 July 2024
Verified User
My husband went through a lot and all because of Duke University negligence!
I truly understand people can make mistakes, but they left a metal blood vessel clamp in my husbands arm. He had arm reattachment surgery after cutting his arm off. The surgery did not work because he was a smoker. 6 months later he had the arm removed (second surgery) and this is when Duke University left the metal blood vessel clamp in his arm. The doctor will remain nameless. Then he had his "stump" checked by a Dr. locally (who will remain nameless because her father is a prominent figure). She did not see this in x-rays or she did not do x-rays or she dismissed it! This doctor was a friend from school of the doctor who performed the initial surgery at Duke. I am sure they discussed it! Finally upon seeing another local doctor about the pain, he showed us x-rays IMMEDIATELY and the reason for the pain was IMMEDIATELY diagnosed and surgery IMMEDIATELY performed and pain was relieved after my husband feeling as if he had his arm amputated 3 times now because his nerves and tendons did not like being "disturbed" yet again. I asked the doctor who performed the third surgery to give me the clamp!! However, in my concern for my husband (and to the delight of this doctor I am sure) I forgot to get it. It was great that he found the problem but I am sure these 3 doctors talked about this among each other! WOW! I feel he was treated unfairly all the way around!
Salyma Johnson 05 June 2024
Verified User
never would have i expected to get such terrible service at Duke
I have heard so much of duke never would have i expected to get such terrible service and experience from giving birth to my very first children when i had my twins at duke hospital september 6 2023 i had covid and had to get a c section the nurses left my food outside for hours because they didn't want to be around me cause i'm sick i just had twins and didn't get my food till the nurses changed shift every everyday in the hospital i didn't get my food until a nurse changed shifts my food was so cold by then i didn't want to eat it my kids where premature and had to go to the nicu the nurses in the nicu where very racist and evil they didn't want to let me see my children they was rude they called child services on me three times because they did not like me i suffered postpartum so bad because my child couldn't come home due to being held hostage i would never recommend such a sick hospital to anyone!!! the care quality is sicking