Lizaveta Ilyuchenka 28 October 2026

Avoid NYU Langone Tisch for Labor & Delivery
I delivered at Tisch in early October and the entire experience was marked by delays and understaffing, despite this being marketed as a top Manhattan hospital. I arrived on time for a scheduled induction at 12:30am, but the labor floor was full, and we waited nearly two hours before I was even seen and placed behind a curtain in the hallway on a cot. After the cervical ripening balloon was placed, things kept being delayed by lack of room/staff availability — I should have started misoprostol soon after, but had to wait roughly 5 hours just to be moved to an actual room before they could even start, and each subsequent dose was given later than scheduled. Getting my own regular medications on time was also a struggle throughout. The balloon was eventually pulled out abruptly without warning, which was a shock. All told, labor took over 30 hours from the start of induction to delivery — a huge part of which was pure administrative delay, not medical necessity. After delivery, while being stitched up, I was in excruciating pain and had to wait for the anesthesiologist to come add more medication to my epidural before they could even begin, despite active bleeding — a genuinely traumatic part of an otherwise fine delivery. The postpartum stay was worse. We were placed in a "family room" with no private shower and a toilet that was nearly unusable — the toilet paper holder was positioned right where your knees needed to be, making it extremely difficult to use, especially while actively bleeding. The next morning, staff came in and told us they might need to move another patient into our room due to overcrowding, shoved our things aside, and brought in a second bed, curtain and all. That alone pushed us to discharge ourselves earlier than I was comfortable with (my blood pressure was still unstable) rather than risk sharing a room with another postpartum patient. We were also told nursing staff would walk us through newborn care basics before discharge. Nobody did. We only got by because we'd prepared in advance. The one lactation consultant visit we got was similarly inadequate — a few minutes of talking, a brief attempt at latch, and she left. Based on this experience, I would not choose to deliver at Tisch again.

Erik Figueroa 09 September 2026

This NYU Langone patient deserved dignity, compassion, and competent care
The doctors and nurses in this emergency department provided one of the worst hospital experiences our family has ever encountered. My mother is a Stage 4 cancer patient who came to the emergency room in severe pain, and instead of being treated with compassion and dignity, a doctor actually suggested that she was making up her pain. How do you look at a seriously ill cancer patient who is suffering and dismiss her pain like that? It is cruel, insensitive, and completely unacceptable. To make matters worse, the IV that was placed was apparently not functioning properly, yet my mother was still sent for a CT scan. While contrast was being administered, the IV blew. When we raised concerns, the doctor’s response was essentially that “things like this happen all the time.” That response is unacceptable. Complications may happen in medicine, but patients and their families deserve concern, accountability, and an explanation—not to have a frightening experience casually dismissed. People do not come to an emergency room because they have free time or because they want to be there. They come because they are sick, scared, in pain, and need help. Compassion should be the bare minimum—especially when caring for someone battling Stage 4 cancer. And where is NYU leadership while this is happening? Who is overseeing the care being provided in this emergency department? Does anyone in administration actually know how some patients and families are being treated? Patients are crowded into areas with beds everywhere, already vulnerable and uncomfortable, and then families have to fight just to have their loved one’s pain taken seriously. NYU, you need to do better. Patients deserve dignity. They deserve compassion. They deserve competent medical care. And families should never have to beg healthcare professionals to show basic humanity to someone who is seriously ill. For an institution with NYU’s name and resources, this experience has been absolutely shameful. Get it together.

Marilyn 03 July 2026

Disappointing experience
Had surgery here this year. The lobby is nice and huge, but they give you the bait-and-switch with the upstairs surgery area. I can’t believe what horrible surgery facilities NYU Langone has. It was dirty, the bathroom terrible, the pre and post-op area a disorganized mess, and looks like a post-apocalyptic hospital setting. Basically pre and post-op is one long messy hallway with curtains, gurneys, and discarded stuff along the walls. Only one or two dim bathrooms. They even made me walk to the operating room myself, down narrow hallways (lined with equipment that looks like it was stashed and abandoned there), and had me stand against a wall in the operating room while they finished setting it up. When I woke up, the nurse assigned to me ignored me and had an attitude, I had to ask other nurses for help. My relative was not told I was done either, despite repeatedly asking, and eventually had to leave the small waiting-room to wander around and look for me herself. The post-op follow up was not great either, just a defensive surgeon who is supposed to be top of their field, but is more interested in keeping things moving.

Ilija Nedjic 21 June 2026

Don’t waste your money and time here
Unprofessional, dirty, i feel like you will get better treatment under the rock.

Ashley Cruz 30 May 2026

The billing department is absolutely atrocious
How is it that 5 years of my dad being a patient there that now they decided that they need some special form so that my mom and I can talk to them about the bills WE pay for my dad. My dad has alzheimer's and my mom has power of attorney but the geniuses at the billing department can't seem to put two and two together. They're in worst shape than my dad to be honest. Not sure how they have jobs.

Dylan F 21 May 2026

Billing department is terrible
No one to get in contact with, and no one will ever respond to a call back request.

Maria 26 April 2026

NYU Langone billing department is beyond frustrating
They tell you to call this number or that, only to be on hold for hours before they drop the call. Literal hours...makes one think they do this on purpose. None of my billing questions are ever answered because I can't get hold of anyone and the responses in MYChart messages all say the same thing, "call this number". They won't even address my concerns via DMs. The rare times that I have gotten to speak with a human, I certainly have gotten my share of snarkiness from whoever is on the other end of the phone. ("No ma'am, please dial it back ma'am, no need for attitude ma'am" Might I have been a bit cross at times? Of course. Who wouldn't when no one will give you the time of day and just answer my questions after being on hold for 70 minutes?). I do believe at this point they give us the run around in the hopes that we just give up and pay the bill without them having to actually look into the situation or engage with us at all. It's maddening.

John Gillespie 19 April 2026

First rate, Third World Hospital right here in New York City
I waited more than 27 hours in an overcrowded chaotic emergency room to get a room of my own. The hospital is one big HIPPA violation Patients are stacked by cordwood in the hallways and barely treated like human being.

Nadia Hoffmann 06 April 2026

DEFAULT
Really negative experience

Hayley Dilisi 22 February 2026

Concerns regarding ICU Nursing Care and Discharge Coordination
I am writing to express my disappointment with the nursing care my father received following his triple bypass surgery. While the surgery itself was a success, the ICU experience was marred by a lack of professional conduct and poor communication. Requests for assistance were frequently ignored, and staff remained uncooperative regarding medical updates despite my legal authorization to receive them. Furthermore, the discharge process was handled with a complete lack of regard for patient safety; forcing a discharge during a blizzard with no regard for the family's ability to provide safe transport is unacceptable. The dismissive attitude of the staff has been distressing for our family during a very vulnerable time. We expected a much higher standard of care from this institution.