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No family should have to experience this kind of negligence and mistreatment
My father passed away on January 29, 2025, while under the care of this hospital. His death was preventable, and the lack of proper medical attention he received is absolutely unacceptable. They failed to Provide Communication Access for my father, as well. New York State law requires hospitals to provide interpreter services for patients with communication disabilities, yet this hospital blatantly ignored that requirement. My father was Deaf, and rather than ensuring he had proper communication access, the staff did nothing. When I asked why he wasn’t provided an interpreter, I was told, “We don’t provide that kind of service here,” and “We weren’t aware that he was Deaf until you got here.” That was a lie—his medical records clearly stated that he was Deaf, and there was even a note taped to the wall. Instead of accommodating him properly, they isolated him. They attempted to use a dry-erase board to communicate, despite the fact that he could barely move his hands. A nurse became visibly frustrated with him when he couldn’t respond quickly enough, treating him with disrespect and impatience instead of the care and understanding he deserved. When I arrived, I was horrified by my father’s condition. He was nothing but skin and bones—a shocking difference from how he looked just weeks earlier. I immediately asked why he was so malnourished, but nothing the hospital told me made sense. My father kept telling me he was hungry and that he felt ignored and neglected. If they had been properly feeding him, he wouldn’t have looked the way he did. That’s when I learned what had actually been happening. His feeding tube had been leaking for days (who knows how long prior) and the staff failed to check why. When two new nurses finally examined him, they discovered that the tube had been completely out of his body, just lying on his chest, covered in buildup. It had not been cleaned or replaced in days. It proves that this has been a repeated cycle & the start of why he was getting these infections in the first place. He ultimately died from starvation and infections caused by improper feeding tube care. A nurse admitted to me that they knew what needed to be done but never did it. Another nurse told me that the only way to help him was to move him to a percussion bed to clear the buildup in his chest—but they never did that either. Stated that if she mentioned it, she could lose her job & to keep pushing till he received one. Clearly my efforts meant nothing. This Hospital Failed My Father. The lack of care, neglect, and outright failure to follow medical standards at this hospital directly led to my father’s death. He did not have to die. If the staff had done their jobs—if they had provided proper communication access, monitored his feeding tube, and taken his condition seriously—he would still be alive today. This hospital failed him, and I will never stop speaking out about what happened. What you did is unforgivable, and no family should have to experience this kind of negligence and mistreatment. This facility should not be trusted with anyone’s life. This has been going on long enough.
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