BAYLOR SCOTT & WHITE MEDICAL CENTER - FRISCO
5601 WARREN PARKWAY FRISCO TX 2146182000 5 customer reviews
   1.0 out of 5 stars

By Topic
Quality - How good is this hospital? 1.0
Compassion - Do they care about you? 1.0
Trust - Do you trust them? 1.0
Relief - Did the treatment work? 1.0
Recommend - Would you go back again? 1.0



Reviews

Sharon Wood 21 November 2023
Verified User
My husband suffered horribly and died 3 1/2 weeks later!!!
I give this hospital a 0. On May 13, 2023, I took my husband to this hospital’s emergency room with pressure in his chest and problems breathing. I did so because it is close to our home. I so regret it! They were too stupid to realize it was a leak in his mitral heart valve even though my husband’s GP diagnosed the small leak a year earlier. They thought it was a problem with his lungs, or heartburn. They gave him some heartburn medicine and sent us home. He was worse the next day. Went to Baylor Heart Hospital in Plano, a top rated heart hospital in the U.S. where surgery to repair mitral valves is routine. They performed surgery to repair the leak in his mitral heart valve. However, they screwed up too! During his surgery, the anesthesiologist punctured a vein and an artery. My husband suffered horribly and died 3 1/2 weeks later!!! I am heartbroken and Baylor does not give a damn!!!! By the way, if you get a call or a letter from a Baylor Scott & White Patient Relations Specialist, the person IS NOT your advocate. They represent Baylor Scott & White! Instead, get a lawyer if you can.
RAH Admin 30 October 2019
Verified User
DEFAULT
DEFAULT
Henrietta Walter 14 July 2022
Verified User
5 star death trap
Please, someone help us get the hospital accreditation report for Baylor Scott & White Frisco at 5601 Warren Parkway Frisco, TX 75034. We wonder why CMS and the company that did the accreditation for CMS do not publish. You would think that Mortality data would be important to justify a CMS 5 star rating - but guess not - https://www.medicare.gov/care-compare/details/hospital/450853?city=Frisco&state=TX&zipcode=&measure=hospital-overall-rating .
Henrietta Walter 14 July 2022
Verified User
Somebody will pay
This is a follow-up review of Baylor Frisco at 5601 Warren Pkwy- due to delay of surgery my brother suffered immense pain and suffering. A procedure that was supposed to be straight-forward became complicated from waiting. Somebody will have to pay - we feel there was failure to exercise the standard of care. We have retained legal counsel - Can someone can let us know how we can get a copy of the accreditation report (not sure, but think it is from the company joint ommission) Have the accreditors investigated the facility? Can someone let us know what liability the accreditor company has?
Henrietta Walter 22 June 2022
Verified User
DEFAULT
Let this be a warning to all that go to Baylor Frisco at 5601 Warren Pkwy- My brother who is suffering a great deal of pain was scheduled for surgery at this hospital. He paid over $9000 IN CASH for the procedure the day before the surgery was scheduled-as they would not accept his insurance. Then, they called and took all of his personal information, assuring us that we were all set and ready for surgery the next morning. He followed their instructions and got off all his pain meds and began fasting to prepare for surgery when a few hours later the hospital abruptly called and canceled his surgery stating electrical issues!?! In addition, when he called the hospital back, they stated the hospital was furloughing employees! Which is it Baylor Frisco-furloughing employees or electrical issues???? The following day, I continued to call the general hospital phone number, but ALL of the phones were down and there was no way to reach the hospital. In the end, my brother is still in a great deal of pain and now has to deal with trying to find a new hospital to have his surgery. This hospital is not safe and patients will be harmed based on their conduct.