Julieann Newman 23 August 2025

It would please me better to leave zero stars
Better yet, -1,000,000,000 stars. My husband has been seen 3 times in the past few days for multiple kidney stones bilaterally, a severe concussion, a large hematoma, and multiple soft tissue injuries. Over the past 3 emergencies this week we've been brushed off, set aside, and ignored. Nursing staff asked for a urine sample. The pain was so bad that my husband passed out and fell on the bathroom floor. Not even a wipe was given to clean the scrape to his arm received in the fall. She was also supposed to give iv fluids and pain meds. Waited 3 hours for the next nurse to come on shift before he was given pain relief. Physicians don't listen because they think they know more than lowly sick people. This hospital needs major overhaul and staff need to see heads roll if major improvements aren't made soon! In my younger years as a nurse at IHC in Utah State, that was called punting and it was a fire able offense. What is the rule in Texas? Patient care is what these people were hired to do. Maybe some people need to be unemployed because they don't do their jobs.

Tiffany Tiff 16 August 2025

I really hate this place
I hate it here. When first arriving at the emergency room the yt woman at the desk was extremely rude. I asked a question for clarity. And she just told me to sit and wait. My family arrived at the hospital by helicopter. But she didnt care to get any information about myself or the patient. I see why they have two persons for security, and she sits behind a glass wall. Just dismissve for no reason at all. This hospital dropped the ball for every surgery. Never keeping me updated. Just allowing me to wait for hours. Doctors or nurses never let me know what was going on.

Brittany Lacy 31 July 2025

Negative 1 would be a better rating
1) the first day, they called and told me my father had cancer that could not be treated and they would he sending him home to do hospice. They then called back 2 hours later and said just playing but that because he was a jehovah witness and cannot take blood due to his religion, that they could not do the surgery he needed. They called back the next day and said oh nevermind they could now do the surgery. Rollercoaster ride is an understatement. 2. They then spent the next several days trying to convince him that he needed blood, or that there was nothing they could do for him. As if his religion was irrelevant to his health. 3. On the day of surgery, they decided that we no longer needed to be in the room that we were currently in which allowed me to be able to stay with him on a pull out couch and be able to do my wfh work in the room as well. We were switched to a room that did not have any of these items and only had a chair that was straight back. I requested to speak with a manager who said that they would resolve it. They resolved it by switching us to a different room, which was the exact same room that I had complained about. They then stated that I was now the issue and was causing problems and that there was nothing that they could do for us and I had to leave. They did not care and they made it very known. 4. He had surgery on Thursday. They sent him home on Saturday. So from Thursday to Saturday, they did not bother to clean him at all and had boo boo all over his back, all over his bottom, along his bed sore that was the size of a small pillow that they had opened further. They did not provide us with any details on how to care for the colostomy bag, they did not provide any colostomy bags for us and only sent him home with the one he had on knowing it was the weekend and i could not go and purchase those anywhere. They just sent them on his merry way and said forget him. Now I'm not going to say that they treated us this way, because of our skin color. However, I am going to say I wouldn't even bring a dog to this hospital.

Nickolas Kulwicki 17 July 2025

I am never going back there again because of this
My father had heart valve surgery and hand leg cramping but the doctor should of checked for blood clots in his leg because he passed away because of it and he is gone.

Dee Mend 12 March 2025

The investigation done when we complained was only done to cover their asses
Mother was admitted to the inpatient rehab facility in the Jackson building. If you have the option, CHOOSE A DIFFERENT FACILITY. My mother had a stroke and was physically affected. She could not walk. The would not use a purewick Catheter, they were NOT cleaning her at least twice a day, much less every two hours like they said they were supposed to. In one instance, she asked a nurse to help her get cleaned because she had a bowel movement. The nurse refused and said she needed to eat dinner first. The nurse then never came back and a shift changed occurred. Could you imagine how demeaning it is to have to sit in your filth and have to eat? The case manager Minh should not be allowed to advocate for patient’s she threatened to stop my mother’s care when my mother expressed wanting to leave to another facility. She stood in the doorway of my mother’s room and told a nurse to not pay attention to what my mom was saying because she is crazy. She only ever said she didn’t know when asked questions but never provided us with resources or options to find answers. The investigation done when we complained was only done to cover them. If you are reading this an have experienced anything similar, please reach out as I will make sure this is not going unseen. If my mother was being treated the way she was, I cannot imagine how other poor patient’s are being mistreated if they don’t have family or friend’s advocating for them.

Brent Sedge 25 December 2024

Over billing Scum, unnecessary “treatment” to line their pockets and half-rate care
Avoid at all costs! They literally kept me in the hospital for four days for no reason. The only concern they have is harassing you when you dispute a medical bill. Expect this “healthcare” company to send shady, frightening debt collectors after you who don’t bother to comply with the Fair Debt Collection Practices Act. And they’re super classy—they robocalled me on Thanksgiving day about my bill. Scum.

Melissa Collins 04 December 2024

Be afraid-be very afraid!!!
This was the worst experience I have ever had. I have been a BSN RN ICU nurse for 35 years and the mother and legal guardian of my 36 y/o dtr with mult. med problems. We rarely go to the ER but she was having abdominal pain for the third day that was not getting better, that is when you go. They drew labs, did a CT, DID NOT treat her seizures or her pain, did not do a UA even though she has multiple kidney stones and you do not have to read her whole chart, just look at her encounters to see she has a lot going on. She gets blood in her urine, Mult. (high) bacteria and WBC in her urine without a WBC (blood test)that is elevated. For 36 years, a lot of broken bones from her seizures, I have never seen her so wet (down to her knees were soaked), and I mean wringing wet, from having seizures with urinary incontinence (she was in a w/c so she did not hit the ground) with her ATONIC seizures x 4 that she had in the ED and that is with a hygiene pad. The DR was incompetent. He actually told me she didn't have appendicitis-I told him that is good because she did not have one. She does have Free fluid in her abdomen (he did not tell me that). A renal cyst that by comparison has not been there (he did not tell me that), fluid in her vaginal vault (he did not tell me that), - he chalked it all up to an ovarian involuting cyst. I called the Patient advocate. Theresa Neil, who was incredibly rude. I have done a lot of service recovery in my day-21 years at parkland, 10 at UTSW and now at another 4 Level 1 Trauma Hospital (a real hospital), worked with several Patient Advocates, but she did not do any service recovery, in fact, she did the opposite. Then they had the audacity to send me a link to educate myself on what a CT scan is-some informational education. Again, no on looks at the chart or they would see how many CT's she has had. And no one listens to the patient , or in this case-the Pt's legal representative! Just know this isn't over. There will will be much higher people that the 1 year of residency experienced MD in the ER and the rude Pt advocate that hear from me. And when I do find out what is going on-they will hear back from me then too!!! In the 36 years I have taken care of my daughter as her mother and her legal Guardian, I have had some very good experienced and so me that are pretty awful, this one is at the top of the list for the worst! I wouldn't touch this place with a 10 foot pole. How they ever got to a level 1 status is beyond me.

Louy 11 November 2024

Don't recommend labor and delivery at this hospital
Or coming in to get checked for early labor in triage.

Candy Vanpelt 22 October 2024

Very poor regards for patient care at Texas Health Presbyterian
There is no communication between Dr. and nursing staff. Reading patients charts in my case was not done. The talking down to patients as if they are ignorant is not acceptable. We pay thru the nose to get acceptable care but unfortunately within the past 2 years the patient care Presbyterian hospital offers is lacking.

Maryette Evenson 02 September 2024

82 year old discharged by hospital in gown and yellow socks on a Sunday
Uber ride to house. He had no discharge information, no home healthcare, and no help at all. He is dehydrated, malnourished, and has no energy to get to the bathroom or get water. What is the purpose of the case mgmt/social worker to do for the patient?