Terry Huffman 21 January 2025

We love VUMC, but will never return to the ED
My husband is a stem cell cancer patient. We love the stem cell clinic staff. This review is ONLY about the Emergency Department. My husband has a very suppressed immune system going through a transplant. We went to the ER with severe back pain this afternoon. After sitting in the hallway as far away from all the sick coughing people as we could get for FOUR HOURS without so much as any bloodwork being done, we left. They knew his immune deficient status and that he is a cancer patient, but that didn’t matter. After four hours, I inquired as to how much longer it would be, she said that there were people there who had already been waiting more than six hours and she could not tell me how much longer it would be. When I told her we could not stay any longer and be exposed to so many germs, she seemed indifferent and just said ok. I think she was glad we were leaving because it would be one less patient to deal with. They are overwhelmed and understaffed. Choose any other emergency room but this one.

Larry Jones 08 January 2025

Have to pay an unjust bill to keep my credit rating secure
You will get CHARGED as much billing as they can possibly code for a visit, and they are not interested in re-coding something even when you pose a legitimate complaint. The doctor would not consider talking about it with me. I had to work with billing, Cigna, billing, Vandy patient affairs, the charge nurse of the Hillsboro unit - all to no avail. I'm done with Vanderbilt

Pat Miller 11 December 2024

40 hours on the phone with Vanderbilt University billing to contest billing mistakes
I spent more than 40 hours on the phone with Vanderbilt university billing this year to contest billing mistakes. Their system is antiquated and they are in serious need of a new manager! I realize that I have dual insurance and that sometimes that can be confusing but on the cards I put primary and secondary in marker to make it easier for the billing department. However, either the employees for Vanderbilt don't care or are overwhelmed. I place the blame on management of the department and management in every position above them for not stepping in to fix the problems. If they can't correct the billing department I will be moving to another hospital system for my care!! I received a call from Vanderbilt billing today and the supervisor had to leave a message. She left the main number and her first name to call her back. What she should have done was leave her direct call back number and her first and last name. AGAIN WHERE IS MAGAGEMENT AND TRAINING? I called back and requested a call back due to wait times on the phone. When the call came there was no one on the on the line and I had to call back and request another call back. When that call came they had to search for the supervisor and then she could not reach her. ANOTHER 40 MINUETS LOST DO TO POOR TRAINING AND NO SUPERVISION. WHO IS RUNNING THE BILLING DEPARTMENT AND WHY IS VANDERBIL NOT INVESTIGATING THE LOSS OF REVENUE DUE TO BILLING MISTAKES??

Liza Myers 19 October 2024

Don’t worry we won’t be back.
I have never in my life met such a rude staff at a health center. The hospital has postings all around about how they will not put up with rude patients. Yet they do not follow the same expectations they have set for the people they are “healing”. They don’t seem to have time to sit and talk to patients and their families. You are treated like a box to check off a list. I’m not sure whose pockets they lined to get such a high rating but it’s most definitely not a top hospital. Or a hospital I would refer ANYONE to. The ER staff is annoyed you are alive and within 100 ft of them. And they don’t mind showing it in their faces. It blows my mind because if the tables were reversed, they would be just as disguised as I am. My husband came here to heal. I’m sorry our tragedy is your inconvenience. I’m sorry doing the job you chose as a career (to heal people) is such a pain in your ass.

Laura Bible 18 September 2024

I hate that my mom's end of life experience was so traumatic and miserable
My mom was in desperate need of a lung transplant and told them at her appointment that she was interested in getting one. It took them five months to call her to start the testing. During that time my mom and dad were calling and telling them that they wanted to move forward. They forgot to have my mom and dad sign that my dad could call and ask info about her, so they wouldn't even speak to my dad. During those five months, my mom's health drastically declined. They had my mom go through two weeks of grueling tests to determine if they would accept her. She gave it her all! After all of that, they rejected her. The transplant surgeon (not the director) was a complete jerk and even made my dying mother cry. She had severe PTSD from this experience and had nightmares until she died. When we told Vanderbilt this, they said that was "normal." After she died we called them and wanted to discuss our experience and were told that they would get back with us. They never did. I hope in the future you will treat your lung transplant patients and their families with more sensitivity and kindness than was shown to us.

Tracy Spann 09 August 2024

Sadly this place is about money not the care someone really needs
Sadly my old man was in a really bad motorcycle wreck. And nobody has been on the same page what so ever. He was post to stay on the trauma unit but he for moved to units he never should have been on. The caseworker Drew is a joke. All she's about is pushing him out. He's paralyzed and half of the resources was gave won't help him or me. He needs rehab and the best she can do is home or a nursing home with no rehab. There was a used needle that therapy found in his bed.

Zachary Swain 31 July 2024

Vanderbilt is trying to pull a conservatorship over my dad
Trying to strong arm me out of being my dad's POA. This hospital is ran by a bunch of fascists and they kicked me off the floor for no reason. Stay far far away from this hospital if you know what's good for you. This hospital at least the Nashville one is complete and total garbage. The worst in the area.

Emily Strassner 17 July 2024

Labor & Delivery unit is extremely unorganized
They place their focus on intern training purposes rather than patient needs. Unnecessary additional testing, poor attentiveness, loss of urine samples, lacked the gathering of any insurance information and did not receive discharge paperwork. I went in with concerns of water breaking and received sluggish service with lingering periods of wait times. Consider a second opinion if you choose to receive care at this hospital.

Hillary Dibenedetto 29 May 2024

EVERYTHING about Vanderbilt SUCKS
EVERYTHING about Vanderbilt minus maybe 5 doctors including my ENT SUCKS- from the incompetent medical staff all the way down to the horrible incompetent schedulers. I wouldn’t trust them with my life which is exactly why I’ve re scheduled procedures after sleeping on it. I hate this trap where I have to rely on these fools - I would rather drive out of state of hell fly for that matter! Freaking JOKE

Meah Hamilton 26 April 2024

Yall need to be shut all the down and osha needs to be called immediately!!
If I could give this hospital 0 stars I would but I had to do at least do one so that I could leave a comment!! I am appalled at this hospital and so disgusted! Not only at the rude staff in the emergency room but the professionalism, uncleanliness and the rude nurses! Vanderbilt gets so much praise but I don’t understand why and how? Unsanitary is an understatement..and what type of hospital has someone sitting in the emergency room getting an IV drip?!?