Erik Figueroa 09 September 2026

This NYU Langone patient deserved dignity, compassion, and competent care
The doctors and nurses in this emergency department provided one of the worst hospital experiences our family has ever encountered. My mother is a Stage 4 cancer patient who came to the emergency room in severe pain, and instead of being treated with compassion and dignity, a doctor actually suggested that she was making up her pain. How do you look at a seriously ill cancer patient who is suffering and dismiss her pain like that? It is cruel, insensitive, and completely unacceptable. To make matters worse, the IV that was placed was apparently not functioning properly, yet my mother was still sent for a CT scan. While contrast was being administered, the IV blew. When we raised concerns, the doctor’s response was essentially that “things like this happen all the time.” That response is unacceptable. Complications may happen in medicine, but patients and their families deserve concern, accountability, and an explanation—not to have a frightening experience casually dismissed. People do not come to an emergency room because they have free time or because they want to be there. They come because they are sick, scared, in pain, and need help. Compassion should be the bare minimum—especially when caring for someone battling Stage 4 cancer. And where is NYU leadership while this is happening? Who is overseeing the care being provided in this emergency department? Does anyone in administration actually know how some patients and families are being treated? Patients are crowded into areas with beds everywhere, already vulnerable and uncomfortable, and then families have to fight just to have their loved one’s pain taken seriously. NYU, you need to do better. Patients deserve dignity. They deserve compassion. They deserve competent medical care. And families should never have to beg healthcare professionals to show basic humanity to someone who is seriously ill. For an institution with NYU’s name and resources, this experience has been absolutely shameful. Get it together.

Marilyn 03 July 2026

Disappointing experience
Had surgery here this year. The lobby is nice and huge, but they give you the bait-and-switch with the upstairs surgery area. I can’t believe what horrible surgery facilities NYU Langone has. It was dirty, the bathroom terrible, the pre and post-op area a disorganized mess, and looks like a post-apocalyptic hospital setting. Basically pre and post-op is one long messy hallway with curtains, gurneys, and discarded stuff along the walls. Only one or two dim bathrooms. They even made me walk to the operating room myself, down narrow hallways (lined with equipment that looks like it was stashed and abandoned there), and had me stand against a wall in the operating room while they finished setting it up. When I woke up, the nurse assigned to me ignored me and had an attitude, I had to ask other nurses for help. My relative was not told I was done either, despite repeatedly asking, and eventually had to leave the small waiting-room to wander around and look for me herself. The post-op follow up was not great either, just a defensive surgeon who is supposed to be top of their field, but is more interested in keeping things moving.

Ilija Nedjic 21 June 2026

Don’t waste your money and time here
Unprofessional, dirty, i feel like you will get better treatment under the rock.

Ashley Cruz 30 May 2026

The billing department is absolutely atrocious
How is it that 5 years of my dad being a patient there that now they decided that they need some special form so that my mom and I can talk to them about the bills WE pay for my dad. My dad has alzheimer's and my mom has power of attorney but the geniuses at the billing department can't seem to put two and two together. They're in worst shape than my dad to be honest. Not sure how they have jobs.

Dylan F 21 May 2026

Billing department is terrible
No one to get in contact with, and no one will ever respond to a call back request.

Maria 26 April 2026

NYU Langone billing department is beyond frustrating
They tell you to call this number or that, only to be on hold for hours before they drop the call. Literal hours...makes one think they do this on purpose. None of my billing questions are ever answered because I can't get hold of anyone and the responses in MYChart messages all say the same thing, "call this number". They won't even address my concerns via DMs. The rare times that I have gotten to speak with a human, I certainly have gotten my share of snarkiness from whoever is on the other end of the phone. ("No ma'am, please dial it back ma'am, no need for attitude ma'am" Might I have been a bit cross at times? Of course. Who wouldn't when no one will give you the time of day and just answer my questions after being on hold for 70 minutes?). I do believe at this point they give us the run around in the hopes that we just give up and pay the bill without them having to actually look into the situation or engage with us at all. It's maddening.

John Gillespie 19 April 2026

First rate, Third World Hospital right here in New York City
I waited more than 27 hours in an overcrowded chaotic emergency room to get a room of my own. The hospital is one big HIPPA violation Patients are stacked by cordwood in the hallways and barely treated like human being.

Nadia Hoffmann 06 April 2026

DEFAULT
Really negative experience

Hayley Dilisi 22 February 2026

Concerns regarding ICU Nursing Care and Discharge Coordination
I am writing to express my disappointment with the nursing care my father received following his triple bypass surgery. While the surgery itself was a success, the ICU experience was marred by a lack of professional conduct and poor communication. Requests for assistance were frequently ignored, and staff remained uncooperative regarding medical updates despite my legal authorization to receive them. Furthermore, the discharge process was handled with a complete lack of regard for patient safety; forcing a discharge during a blizzard with no regard for the family's ability to provide safe transport is unacceptable. The dismissive attitude of the staff has been distressing for our family during a very vulnerable time. We expected a much higher standard of care from this institution.

Anik Mojumdar 18 December 2025

What a terrible neglectful hospital
I wish I could give it a 0 star. What a terrible experience and they really did not give any care to my mom. They are supposed to be the best neurological hospital. And it couldn’t be far from the truth. They ran no tests on my mom’s brain. They kept running the same blood work to check for potassium and bs like that. Not even an mri. I requested to meet with the “team” or the neurologist but they kept sending me a trainee who did not know jack. They did nothing for my mom besides run the insurance for money. Every meal my mom got I checked the invoices they loaded the invoices with so many things but my mom never got even half of those.

Laura Gavilanez 23 July 2025

By far the worst hospital experience I’ve ever had
Extremely poor service. The emergency room was chaotic - more like a zoo than a place for medical care. Even after being admitted, the wait for an actual room was nearly 24 hours. Nurses were largely unresponsive and seemed to ignore patients entirely. The rooms were unsanitary, and overall, the staff felt disconnected and indifferent. Monitors were not properly connected, and despite the lack of care, someone showed up almost immediately to collect insurance information.

Katherine López 03 July 2025

DEFAULT
Everyone who works on the 13th floor is racist

Waqar Khan (Mr. Khan) 12 June 2025

Important Health Advisory #MedicalMalpractice #Epilepsy #PatientAdvocacy #NYU Language
I feel compelled to share my troubling experience regarding cranioplasty surgery performed at NYU Langone Health. Regrettably, the outcome deviated significantly from my expectations. I encountered a concerning lack of transparency surrounding my diagnosis, leading me to believe that the surgical intervention may have precipitated the onset of epilepsy. I strongly advise individuals considering neuro-surgical procedures at this facility to exercise caution. I have observed alarming trends, including elevated admission rates to the epilepsy ward and disconcerting mortality statistics. Furthermore, I have faced significant challenges in accessing pertinent post-operative information, and my attempts to obtain essential medical records have been obstructed. Consequently, I am currently in the process of enlisting legal counsel to navigate this complex situation. our health is paramount! I urge everyone to remain vigilant and advocate for themselves in medical contexts. #HealthCareTransparency #MedicalAwareness #ShareYourStory

R E 07 June 2025

The leadership gets paid millions and can't even have a correct billing
The BILLING and Patient Experience department and leadership are an absolute joke. I have been going back and forth with them for over 3 years for a bill that the billing department can't figure out and keep sending me updated letters asking to confirm insurance. DO NOT GO HERE FOR CARE. They only care about money and that's about it. Also, do not see Christopher Eswar. He misdiagnosed me and I had to have surgery by Dr. Fischer and I'm still dealing with the bills from this nightmare. They don't care about women's health and now they are opening up a multimillion dollar women's health center. What a joke.

Avi Tyrnauer 17 May 2025

Their visiting policy is doesn’t make sense at all
I have to be with a patient and I’m not allowed, they won’t even try to verify.

Gabriel Kim 26 April 2025

I should sue NYU langone really
WORST hospital and will never go here unless life or death. Getting bills they seemingly can't reconcile a year after a botched dislocated shoulder that they didn't fix properly

shimon gluck 28 March 2025

Crazy corruption going down In the emergency room
Very bad experience waiting in the emergency room about 12 Hours pile up from That's from the entrance till The end of the hall I will not recommend it Anyone to go to this hospital

N A 23 March 2025

Wouldn't recommend
Horrible experience at this hospital.

Jong Kim 05 March 2025

“Additional charge” well above the advertised rate
They advertise “flat rate” for virtual urgent care and then bill me for “additional charge” well above the advertised rate. I cannot believe they get to do this false advertising without getting sued

Carlos Carlito Valentin 10 February 2025

You can change the name to Lutheran but The service is still bad
If you need to go to NYU don’t ever go to this one. Go to the one in the city and save your self from long waiting and bad treatment.

g p 04 December 2024

It's a $hit show
Went for a heart Cath was on time I prechecked in on my chart to save time at hospital and then BAM long story short waited 4 1/2 hrs and still wasn't seen they kept telling me I'm next well next never came and I left. It seems they only care about $$$$ and not the patients or their wellbeing to put it simply it's a meat factory they don't care about you and the worse part I never even Seen the Dr

Nechama Dina Namirovski 15 November 2024

It takes foreve
If you go through the emergency room, it takes forever.

Shan 23 October 2024

Lack of communication with each other
I had a tech administer the same test as triage that was not ordered again. A nurse who requested urine from me twice after providing it less than 30 mins of the request. I told her another nurse took the sample, she seemed very confused. During my care they didn’t seem to have much to offer me in terms of possible test and diagnosis to rule out my symptoms. Everyone is concerned about moving fast and not providing efficient and effective treatment to help aid in my concerns. I also had someone with a tablet ask me to fill out paperwork while in the emergency room. I was also moved from one bed to a random corner. I’m very sad and disappointed. I’ve been experiencing symptoms for a while and thought NYU Langone could help provide some clarity.

Brooklyn 18 September 2024

I will always be against this hospital
They didn’t let the father of my newborn baby stay in the room because of a two visitor policy. They ruined the experience of having a family by treating mg spouse like second class citizen.

Camryn Mickan 11 September 2024

Such a shame, will never come back to NYU Langone
2nd floor Radiology/Ultrasound unit homophobic- didn’t let my wife in to see ultrasound being done because she wasn’t “family”

Joel Dantas-Shoemaker 28 August 2024

Driving profit off patients
Billing department hell. One procedure but multiple bills that have different terms and representation - needlessly confusing. $100k procedure with 95% of it covered by insurance. They refused payment plan for the co pay. Anything we can do to stop hospitals from driving profit off patients we must.

Nadia Tseradze 10 July 2024

NYUs costumer service has also become one of a 3rd world countries
With their new scheduling system i have not been able to reach my doctors offices directly for days. This is absurd. NYU can afford themselves a better costumer service. They are basically forcing their patients to seek care elsewhere. I am sorry but i am not spending 30 min at time to speak to a 3rd party to reach my doctors office.

Natalia Rzeszutek 06 July 2024

NYU Langone Manhattan Tisch Hospital was extremely neglectful
NYU Langone Manhattan Tisch Hospital was extremely neglectful in caring for my elderly, mentally impaired grandmother and ultimately caused her death. I've been to many hospitals in NYC (including Woodhull) and this care has been the worst I've ever encountered. The staff on the 11th floor noninvasive cardiology unit should be fired. We came to the ER for pneumonia and she was admitted to the hospital. They gave her sepsis, cardiogenic shock, started her on heparin IV drip despite history of hematoma, gave her another hematoma which a family member had caught early (doctors said: "good thing you caught that!" -- shouldn't they be catching it?) which spread to private areas and legs. and then she needed another round of antibiotics and a blood transfusion. Results getting worse and constantly pushing off discharge date due to this. 1 nurse named Jessica was taking my grandmother's blood when she received a personal phone call (she said it was a spam call) and left her bleeding down her arm. I approached her and she gave me a cotton pad to press down, didn't follow up to make sure she's okay or help clean. A patient care tech named Peta had to call her multiple times to come help. My grandmother did not speak English. There was a nurse on the unit working the shift while my grandma was in who spoke the same language and not 1 day was she assigned to my grandmother. My grandmother needed to be on 1-to-1 due to her mental status, but instead they put a talking robot monitor in her room. The staff gave her an extreme painful rash on butt from having her sit in her urine and stool without changing. Patient relations did not answer any phone calls over the 2 and a half weeks my grandmother was hospitalized. Do yourself a favor and go somewhere else! She was discharged unsafely in worse condition than we had brought her and died within a week.

Diana H 12 June 2024

Unethical hospital only focused on money and manipulation
I left reviews at other sites and they were removed. This place say they care about wellness and health but they don't care about helping anyone. Its all a ploy to make money. Deceitful system that lies to the public, to their patients and their loved ones, and even to their nurses who work tirelessly with patients providing direct care while those in "power" take advantage. Shame on the managers and executives - you have no humanity and no heart!

Jason Hamilton 05 June 2024

NYU Langone is a Racist place
The absolute worst emergency room I've ever attended and the absolute worst hospital I've attended. The nurses are racist and treat Black patients like trash. The doctors are racist and treat the Black patients as if they have no intelligence!

Yanire Cabral 03 June 2024

Pls don’t bring ur senior here
This is a killer place for elderly

Mark Albert 02 June 2024

Is NYU Langone an intolerant place?
A great nurse Hesen Jabr, who is Palestinian American, was fired by this hospital after she referred to Israel’s war in Gaza as a “genocide” during a speech accepting an award. Ironically, Ms Jabr was being honored for her compassion in caring for mothers who had lost babies when she drew a link between her work and the suffering of mothers in Gaza.

Paul Caesar von Chamier 13 May 2024

Extortionate manipulative billing
Be very careful.

Josh S 14 April 2024

l just wish their emergency room was cleaner
Yo, this takes up a massive amount of land in nyc... l mean, as soon as you walk in you can tell this place is very dirty and l just feel bad for the doctors and nurses who have to work in that place day in and day out... something definitely needs to be done.

Nina Simone 20 December 2023

I must bring to your attention the discomfort and mistreatment I experienced
While I appreciate the medical attention provided during the procedure, I must bring to your attention the discomfort and mistreatment I experienced post-surgery. The bed provided for my recovery had proven to be extremely uncomfortable, and despite my attempts to address this concern, I spent nearly 12 hours enduring unnecessary discomfort. Given my age and medical condition, I expected a higher standard of care and a more compassionate approach to my recovery. It is disheartening to feel neglected during such a vulnerable time.

Haris Khan 05 November 2023

Muslims and Arabs beware of NYU Langone
This institution is anti-Muslim and anti-Arab. It retains physicians who were discovered promoting racist anti-Arab sentiments on their online platforms including racist tropes, justification of collective punishment (a war crime), and the glorification of violence. Such content with hate filled language and dangerous tropes intentionally aimed to dehumanize Muslims and Arabs coming from physicians is terrifying and unacceptable yet NYU Langone has done nothing to address this. Muslims and Arabs beware of NYU Langone and seek healthcare elsewhere.

Aharon Khabieh 25 July 2023

Their visitation policy is restrictive
The hospital provides good care for patients, but their visitation policy is restrictive. They only allow two people at a time to visit the patient. Even if the best doctor in the world wants to visit, they won't allow him to see the patient if there are already two people in the room.

John DiCamillo 02 June 2023

So unprofessional and inappropriate
They cancelled a much needed MRI for my son over a message left on my phone. Said needed further authorization. Tried reaching them by phone...only recordings...no live person. Only person I spoke with kept transferring me to the recording. So unprofessional and inappropriate. They should have contacted the doctor's office not the patient. For NYU Langone on this one. His surgery appointment was dependent on this test. When we finally had test done, we needed a copy of the test in a CD form to bring to our Dr. Receptionist did this wrong and our Dr could not read it because the CD was encrypted which delayed his surgery. The receptionist literally was falling asleep at her desk. I knew that this wasn't going to be good.

M O 04 April 2023

This wouldn’t be my first choice of hospitals
Terrible ER, do not go here unless you really have to. I was sent here by my PCP and already the moment I got to the registration area I should have just left. The place was packed, it took almost another hour to be brought back and given a chair in the main ER that looked like Penn station at rush hour. There was a lot of chaos and confusion, a physicians assistant came to speak with me briefly and then my nurse came to start an IV on me. I sat there for another 3 hours before an actual doctor came to speak to me, at this point I was still waiting for a CT scan. There was a screaming patient, a violent one and just general anxiety inducing chaos. I chose to discharge myself because in 5 hours I had barely been attended to.

Jonathan Nevins 01 April 2023

Absolutely a pathetic establishment
Will make you wait 30 plus minutes to check in later in the night even if you have been there before that same day. According to Tisch hospital they have over 300 beds for patients and who need care and they will have you wait til the front desk person comes back from break to let you back in. Pathetic. I just want to see my twins yet Tisch hospital puts up one obstacle after another to have even a mediocre experience here. I would recommend not going to this hospital if you want compassionate and understanding care. I could go on about particular nurses being rude to the point of interrupting people, slamming into your wife’s hospital bed, interrupting exams to yell at you. Absolutely a pathetic establishment full of miscommunication, rude employees, and needless delays to care.

Kayla Chi 21 February 2023

Surprise bill
They never ask your insurance carefully but give you a surprise bill after your visit. You gonna pay the unexpected bill for their terrible service.

Anonymous 10 February 2023

I was not sedated for the procedure. I was in pain.
I had a procedure that was supposed to include sedation. I was NOT sedated. I am filing complaints with the hospital, my insurance and the NYS dept of Health. I have never had such a frightening and unbelievably horrible experience as this and am shocked by it. I never imagined in my life that I would ever experience a procedure that was supposed to be sedated and end up fully alert oriented and IN PAIN. I would not recommend for anyone to go here. I am shocked and overwhelmed that this is a facility, a hospital that is renowned and supposed to ethically treat people?

Allison Albino 29 November 2022

I do not recommend
This hospital is a factory. There were very few caring individuals during my father’s month long stay here. It is difficult to speak with a provider when you have questions. The social workers and case managers constantly rotated so there was little consistency; none of them advocated for my father. Same for the internists except for maybe two. I constantly had to be on them and had to chase down information as to his progress. The rooms were dirty and I had to regularly wipe down his shared space. My father caught COVID here to top it all off. I do not recommend.

Harvey Katz 25 September 2022

POOR ONLINE INTERFACE WITH PATIENTS
I was "assigned" an appointment by an NYU doctor's office and without my knowledge and consent at when i am unavailable. A week before the appointment I am assaulted by email, text and robo phone confirmations. However it is Impossible to cancel the appointment online or any other means expect by phone during extremely limited business hours by an office that puts everyone on hold. NYU shows an extraordinary lack of respect for its patients, their time and their right to control their own medical care.