Stephanie Cesare 08 May 2025

Damaged me physically and mentally
They while I was pregnant messed up my IV so bad on September 5th that I had pain and muscle weakness to the point of putting me in a wheelchair. My baby was delivered there and I saw him seizure. Instead of them taking me seriously they brought in a mental health professional. They took my baby away from me for four days because I yelled for the mental health professional to leave the room. They said I couldn’t leave the hospital and threatened to admit me to a psych ward without my consent. Then if that wasn’t bad they got CPS involved and said my husband and baby could leave but I would have to stay unless I signed a CPS form that accused me of the worst accusation a new loving mother could imagine!!! I would be caught dead before entering this hospital!!!!!

M S 12 March 2025

You never know what you owe and, bills just keep coming
Even after months of service and paid bills they sent you a new bill for the same service you paid. When you call customer service they have no explanation.

Jerrica Petty 29 January 2025

To my African American community this is not the hospital for you
I just recently came here to the ER due to having very bad pain in my left leg and calf let me tell you right off the bat I endured nothing but rudeness from the staff here. As I am sitting in the back getting my blood pressure taken there was two nurses at the nurses station gossiping and laughing at patients as they were coming in cussing and just saying all kinds of mean things that should have been my first RED FLAG. As they made me wait in my room never once did I see my nurse I was waiting in my room over 45min until it was time for me to get my Doppler done. Dr Ritchie very rude arrogant and just doesn’t care about your care needs because “he is the doctor.” My nurse Adrianna was so rude with the eye rolling when I ask questions seem like she didn’t even want to be at work she definitely lacks empathy and knowledge. They DO NOT LISTEN TO YOU. They suspect you are just seeking opioid drugs when that’s not the case all I wanted was a few more tests to look deeper as this is affecting my quality of life. I will never go back here to this hospital or have my loved ones come here and this is coming from a NURSE. It’s very sad and heartbreaking to see this is what healthcare has come to makes it so scary to even come to the hospital to seek medical treatment anymore. The lack of compassion, empathy, and knowledge with these healthcare professionals is disturbing.

Michael Nash 18 December 2024

Predatory Billing
Went into this hospital to have a procedure done. I paid in advance to have a specific procedure completed. Once I awoke I was told my procedure went well and no other charges were discussed at that time. Over 30 days later I receive an email telling me they want another $1400.00 dollars because they sent off some materials to be check further. I never agreed to have this done and was never told it would cost another $1400.00. I called the billing dept to discuss the matter and was told that when I initialed the computer screen to allow them to do the procedure that it is an open ended contract that allows them to charge me whatever the deem necessary and they will not negotiate the price, even though my insurance company has already covered 50% of this ridiculous undisclosed charge. I do not recommend this hospital as they had ample time to discuss these extra charges that would be billed to me at a later date. Instead they charged me for extra services without my prior knowledge and demand payment in full. I will be consulting with an attorney to see if I can fight this in court as I don't want other people to fall victim to this predatory behavior.

Nancy Trabue Mitchell 08 November 2024

We are just a number and a $$ amount.
Incredibly disappointed in concern and lack of any compassion. Phone calls seldom returned, or when they were, "oh, I have to talk to someone else, or "soinso" will call you back.....Don't waste your time with patient services. Unfortunately may be sign of the times in Healthcare. VERY disappointing.

Jennifer Marchal 02 October 2024

No patient should have been through what I have endured.
I went into the E.R. with severe pain in May in my shoulder. I was also having an increase in seizures. So they sent me upstairs. I was never given any pain. I was told there is some deformity in my left shoulder but not really. The neurosurgery department told me I wasn't having a seizure. They directly said there was nothing they could do. I was very upset! How dare a hospital treat a patient as this! How dare a hospital do not help on patient file! I went to u ofl using the same MRI the neurosurgeon had to operate on my nerve 3 and 4 because the fluid was backing up into my brain and not flowing down correctly. Also, it was causing the nerve signals to be on a delay. If I didn't go to U of L I could have died!!@@ Due to Baptist East lack of care from their neurosurgeon team. I am so upset I may have to talk to an attorney.

Luke Robinson 20 August 2024

Nonprofit? Their CEO made over 3 million dollars!
Outrageously expensive. Baptist Hospital bought a local vascular surgery practice. The nice doctors there charged me $200 for a test. Then Baptist Health Hospital then bought that group and then charged me $2800 for the exact same test at the exact same location and I had no recourse!

KRISTEN THOBURN 05 August 2024

DO NOT BELIEVE THEIR COST ESTIMATES
They estimated a surgery at $2,900. After doing research I determined this was a good price and moved forward. After the surgery that cost more than doubled with no explanation except “guess we messed up”. I challenged the cost that increased despite fewer services being performed than estimated (the original estimate included an overnight stay, but I was discharged same day) and the punchline is they have endless pockets and will fight you out of spite and insist you owe money you weren’t prepared for, just because they say so. No other business is allowed to function in this kind of egregiously fraudulent manner. They don’t care about your well being. They care about profit.

J D 05 June 2024

Will send you to collections over $30 that they forgot to bill
Very bad billing department. Not notices cant tell you why you owe or what you owe. Will send you to collections over $30 that they forgot to bill you for with no notification

DARREN DASILVA 10 May 2024

Worst hospital for having a child
Staff is horrible and the security officers are low IQ

Be'Kaye Taylor 27 February 2024

Came in after passing out and fell out of the bed
Came in after passing out at work and was treated horribly from the first step in the door. Very rude & unprofessional at check in. Thrown in a room, rails was not put up and I fell out of the bed. I was not informed on the call light location. Stuck on the floor spinning for 7 mins. Had to throw shoes at the door and still NOT ONE of the 10 ppl at the desk came to assist. I asked to speak to the operations manager and was DISRESPECTED & DISCHARGED. I have it all on a 11mins video & plan to take immediate action. Zero Stars!!! Do Not go here.

Mary Pound 08 September 2023

Think twice before you go
After spending 13 days at this hospital, i'm very disappointed. I've always believed they were a great place to go when sick. But, that wasn't the case. I was in intense pain and vomiting for 10 days. Several Ct scans and Xray's. And, the final straw, a Ct scan that went horrible wrong. Think twice before you go, yes you are only a number.

Zoeanna Allise 06 April 2023

Labor & delivery was awful
Gave birth in August and was told to stop screaming while pushing my baby out. I had nitrous oxide and was told I had to hold the mask up to my nose and mouth and that no one would be able to do it for me yet one of the nurses kept pushing the mask up to my face when I kept trying to put it away. I declined all iv meds and they still gave me an iv “just in case” then kept poking my other arm to draw blood instead. Took over 24h for them to take the unused IV out of my wrist I had to call them a couple times to get someone to remove it. Kept pushing a paternity test after me and my partner both declined. We signed the paternity papers and got them notarized and the nurses didn’t turn the paperwork in so my daughters dad was left off the birth certificate which we had to pay to get fixed. Definitely will not go here for our next baby.

Jeff Goulder 06 February 2023

Sat for nearly 3 hours and heard from no one
This is ridiculous. Wife had severe abdominal pain and had vomited several times. Went to ask how much longer it would be, after waiting 3 hours, the receptionist said there were 7 people ahead of my wife and wasn't sure how much longer it would be. At that time, the lobby was nearly empty. We ended up leaving, unseen by anyone.

Tania Tunstull 01 December 2022

Never go there again
I had the WORST experience on Sunday in the ER. I waited over 12 hours. I asked for a blanket twice and never got one. I asked for some ice chips or ginger ale. I was told ok and nothing. I did see other people getting stuff. I will never go there again

Nicole Dabney 05 November 2022

It all about the money
This hospital’s favorite words are “ it’s too expensive to order a CT scan” as it isn’t obvious enough that the money is more important our health. Also my gf has been coming since April 2022 and each time has been different symptoms and yet they say it’s an upper respiratory infection each time. You ever watched Grays Anatomy? That’s how it’s supposed to be..ish. Sad to say All hospital are like that.

Amanda Coffey 21 October 2022

Worst hospital
The entire staff in the cardiology unit were rude and disrespectful. Could not get a straight answer out of anyone. They give you the run around. Even the Dr bedside manner was not great either.

Bella Hash 28 September 2022

ZERO STARS
If I could rate 0 stars I would. Literally sat there for the longest time, no one checking on me, no comforting while I’m sitting here in labor. After 24 hours of waiting they decide c section is best. Ok. When I got home I noticed my incision line wasn’t one, it was two! My stomach is butchered and will never be the same. The whole time in the hospital, a lot of the nurses were rude and looked at me like a child because I was a young mother. One even stated I should be living with someone who knows what their doing. One nurse told me I was supposed to be cleared a day early to go home but they kept me another day and wouldn’t take my iv out until they were ready. I stayed an extra day for nothing. Then was told I couldn’t leave early? Bad communication. They decided that the umbilical cord for my child was just fine and that it shouldn’t be cleaned with alcohol because the “natural” way is better. When it fell off, it didn’t look so normal. I suggest sticking to the old methods! They don’t know what they are talking about! Take care of your baby the way you want to. Mothers know what’s best for their babies!! I shouldn’t be treated like a baby when I just birthed a baby. When I have another child this will be the LAST place I go!

Shaquitta Willis 17 August 2022

They really do not care here
There is no urgency for anything. They don't even call you back like they say they will. And the doctor, throws you off on another doctor because he doesn't want to deal with your issue. I really tried not to think that it was because of color but I am 100% sure it is. Not only was I a patient but my dad was too, a stroke patient which the doctor never really checked on nor helped providing resources for next steps. They really do not care here smh they just want the money. Worst place ever.

Tyler Wagner 06 August 2022

Horrible experience
Arrive at 12:30 for a1:00 surgical appointment for my wife. No communication from staff or doctors she was taken back 4 1/2 hours late. This used to be a wonderful facility but it is on the downward spiral